Strong believers that IT should be "Run like a business", there is no excuse to run it "Ad-hoc". Our philosophy is that IT should perform, should be cost-effective, manageable andaccountable.
Close to home - #1 Nearshore Outsourcing destination, Costa Rica. Central Time Zone. Quick, direct flights to all major US airports. 24x7x365 support available. Outstanding English skills and cultural affinity with the US.
20 year track record of successfully helping executive teams turnaround and achieve High Performance IT organizations
Unique perspective that comes from being both an advisor and hands-on technology operator
Our consulting arm and continuous process improvement mindset will ensure you get more than labor savings: improved and standardized processes, controls and reporting
Strong focus on metrics and SLAs - we provide daily, weekly, monthly and quarterly monitoring of SLAs with clear penalties and incentives. Committed not just to “maintaining” SLA’s, but to make your current model more predictable, scalable and measurable.
Customized, flexible and high-touch model that translates into great customer service.
Proven outsourcing model with clients across the United States in multiple industries