A wealth of competitors ranging from fintech startups to large tech firms have entered the lending and loan servicing market, setting customer expectations for a faster, simpler lending experience.  

Whether your focus is consumer lending, mortgage processing services, credit services or auto loans, exceptional customer service is vital to maintaining a competitive edge.

But all too often, an inefficient, manual structure for handling application volumes, collecting necessary documentation, and verifying customer backgrounds during a loan’s processing stage leads to errors and delays that frustrate potential borrowers and chip away at your bottom line. At the same time, turnover in the customer service industry has surged to historic levels since the pandemic, impacting consistency and performance.  

Enter Auxis’ loan processing outsourcing solutions. 

As former industry operators – not career consultants – we know how to solve the challenges financial services organizations face, honed by our unique perspective as experienced advisors and hands-on BPO providers. We bring together the operational strategy, process transformation, and nearshore service delivery models needed to make your loan processing operations faster, scalable, streamlined, cost-effective, and productive: 

• Transform your customer experience. Auxis combines robust service-level agreements (SLAs), the latest technologies, continuous training, and an optimized operating model to maximize performance. We are focused on delivering a faster response and timely, accurate information that enhances customer satisfaction and trust.
• Save time and resources with advanced technologies. In addition to process improvements, we bring the business and technical knowledge to optimize your loan processing operations with critical technology like automation, AI, machine learning, and analytics – streamlining workflows, automating tedious activities like document processing, delivering real-time insights that enable proactive decision-making, and more. Additionally, we can customize cutting-edge generative AI solutions that create more personalized interactions or help human agents effectively answer unexpected questions on the spot.
• Reduce turnover. With strong and proven recruiting, onboarding, and retention practices, we keep attrition below industry average at our nearshore delivery centers – ensuring consistent performance. For example, we offer faster career progression opportunities than any captive shared services center.
• Mitigate risk. Our outsourced loan processors have deep experience navigating the stringent security and compliance requirements surrounding the financial services industry. Auxis delivers the tools, safeguards, and processes to help you migrate your loan processing operations with confidence.  

Today’s borrowers demand speed and accessibility during the lending experience. Auxis’ loan processing service bring together the people, tools, and processes to meet changing customer behaviors and regulatory expectations head on.