Colombia
Outsourcing

BPO, ITO, & KPO Services to Reach Operational Excellence

Nearshore to Colombia with the Right Outsourcing Partner

Nicknamed the “Gateway to South America” due to its convenient location, Colombia’s shared services and outsourcing sector has been consistently growing in the last 10 years and become a top choice for North American companies seeking cost-effective access to top talent under the same time zone.

Colombia provides our clients access to the third largest workforce in Latin America, enriching Auxis’ nearshore platform initially started in Costa Rica in 2010. With over 25 years of shared services experience in the country, Auxis opened its Global Delivery Center in Colombia in 2021 to continue expanding our capabilities across all service lines, including Finance & Accounting, HR, IT & Software Development, Customer Service, Intelligent Automation, and more.

With the third-largest BPO market in Latin America, Colombia ranks first for availability of skilled talent on the IMD World Talent Ranking – offering a diversified talent pool with five cities with over 1 million habitants and 15 cities with more than 500,000.

Auxis’ main country hub is located in Barranquilla, in addition to operations in Bogotá, Medellín, and 16 other locations to maximize our access to the best talent based on the specialties and strengths of each city.

Characterized for its warm culture, strong customer service orientation, prestigious universities, robust infrastructure, and increasing focus on raising English proficiency, Colombia has earned the recognition as a top destination for both BPO and IT outsourcing services by multiple research firms including Kearney, Tholons, among many others.

Colombia ranks #1 globally on the Offshore BPO Confidence Index, surpassing India, Philippines, and other traditional outsourcing destinations.

- Source: Offshore BPO Confidence Index 2022 by Ryan Strategic Advisory

Report

An Overview of The Shared Services & Outsourcing Sector in Colombia

Auxis’ Colombia Outsourcing Services

Looking for business process outsourcing in Colombia? Auxis’ presence in this top nearshore outsourcing destination allows us to deliver client solutions spanning Finance, Business Process, IT, and Digital Transformation.

Finance &
Accounting

We design and implement high-impact strategic initiatives aimed at helping CFOs optimize, scale, and modernize their finance operations.

Learn more

Information
Technology

We assist CIOs in maturing and modernizing their IT operations by leveraging best-in-class processes, technologies, and talent to become true business partners.

Learn more

Business
Operations

From Customer Service to HR to other industry-specific functions, we help you establish high-performance business operations.

Learn more

Digital
Transformation

Modernization is easier said than done. We guide you through your end-to-end digital transformation journey, including Intelligent Automation, Analytics, Cloud, and more.

Learn more

Meet the Auxis Colombia Team

Trusted by Leading Organizations from Mid-Market to Enterprise

Banner ad

For Gated Content Piece About Colombia

A Test

Success Stories

Case Study

Corporate Carve Out, NetSuite & BPO Implementation for Private Equity

Discover how Auxis streamlined finance, IT, and ERP operations of a nutritional...

Case Study

Finance Transformation Case Study for Client Transitioning to Nasdaq

Case study on how Auxis led the successful financial transformation of an...

Case Study

BPO Case Study for Global Private Equity Backed Software Organization

Read our BPO Case study and learn how Auxis team applied its...

Case Study

BPO & NetSuite ERP Implementation Case Study for Fast-Growing Unicorn Startup

Read our NetSuite ERP Implementation case study to learn how Auxis’ BPO...

Client Experiences

"Having a partner like Auxis who can effectively take on IT operations gives me the capacity to spend more time on understanding both the tactical and strategic needs of the business.”

“Auxis' speed to market is one of their strongest points. As they took over the order management process, we had allocated a two-month time frame to smoothly transition the process from an undocumented procedure to one where they have taken it over fully documented, they're interacting with our vendors, and interacting with our customers. They took over this process and within a two-week period, we were up and running.”

"With Auxis now handling the day to day IT operations, it’s freed up a lot of time for us to step out of the weeds and focus on how we take our organization from good to great"

"I have had experiences with a number of other business process outsourcing firms over the last 20 years, and Auxis has been by far the best I have experienced in terms of time to value, and hassle-free launch and execution”

Why Colombia is a Top Destination for North American Businesses

#1 for Skilled Talent Availability in LATAM

At a time that global labor markets are tighter than ever, Colombia ranks #1 in LATAM for availability of skilled talent on the IMD World Talent Report – also a key reason Colombia ranks #1 on the Offshore BPO Confidence Index. With the third-largest workforce in Latin America, Colombia offers potential for scalable business operations in six metropolitan areas with 1 million+ inhabitants and 15 with 500,000+. Auxis provides instant access to this deep talent pool, with our high-performance outsourcing platform recognized annually on IAOP’s elite Outsourcing Global 100 list and named a “Major Contender” on Everest Group’s Finance and Accounting Outsourcing (FAO) PEAK Matrix® Assessment.

Top-Tier Talent Supports Processes Across Your Value Chain

Our Colombia teams ensure outsourcing doesn’t sacrifice performance, bringing the certifications, industry accreditations, and deep experience supporting transactional to complex, high-value functions. Colombia’s workforce is trained by one of LATAM’s best higher education systems, with three universities among the top 10 in Latin America and top 500 globally on the QS World University Rankings. With a strong work ethic inherent to the Colombian culture, graduates take pride in performing back-office work that American Millennial/Gen Z employees typically consider beneath them – driving high consistency, performance, and low attrition rates.

Strategic Location 

Outsourcing to Colombia drives agility and innovation, with time zone compatibility enabling real-time collaboration and communication with North American enterprises. Nicknamed the Gateway to Latin America, Colombia also offers convenient, direct flights to most major U.S. cities from its El Dorado Airport, ranked by Skytrax as the #1 airport in LATAM and #35 worldwide. Auxis’ service delivery centers are strategically located in Colombia’s two biggest BPO talent growth markets – Barranquilla and Medellín, according to the country’s BPO association – offering clients access to robust infrastructure, free trade zones, and major universities that produce a large, highly educated talent pool annually.

Ideal Combination of Skillsets, Business Environment, & LATAM’s Lowest Cost

Ranked #11 in the world on Kearney’s global services location indicator, Colombia offers an ideal combination of talent availability, attractive business environment, digital capabilities, and the lowest labor costs in the region. It delivers average 30-60% savings as U.S. companies face rising salaries back home due to talent shortages. Not surprisingly, Colombia’s BPO market has averaged 16%+ annual growth, making it the fastest-growing BPO sector in LATAM, according to Invest in Bogotá. The country’s ITO market is also booming, expected to achieve nearly 14% annual growth over the next five years.

Outstanding English Proficiency

Colombia’s government aims to make Colombia the most educated country in Latin America by 2025 – and strengthening English proficiency is a primary goal. About 1.6 million Colombians speak fluent English with a neutral accent, with Barranquilla the first city in Colombia to mandate that public schools become 100% bilingual. More than 56% of Colombia’s outsourced services are delivered in English, according to EY data, with the U.S. the biggest recipient of BPO, KPO, and IT exports. Colombia also offers strong multilingual capabilities, with service delivery available in Spanish, Portuguese, French, and German.

Government Programs Drive a Steady Flow of Talent

Colombia’s government is deeply committed to ensuring a steady flow of talent for critical business functions. For example, government programs offer scholarships to students pursuing IT-related careers that cover as much as 80% of the costs. As a result, Colombia’s higher education system produces an average 535,000+ graduates annually, with more than half achieving STEM degrees. The number of finance-related degrees is also expanding by an average 13% annually – more than any educational area, according to Invest in Bogotá.

Alignment with U.S. Culture & Business Practices

Cultural differences contribute to the failure of more than 70% of international ventures, according to a Business Standard report. Colombia’s geographic proximity and common European root drives close alignment with U.S. culture, work approach, and overall values – enabling efficient communication and easy rapport that allow Auxis to function as a true extension of your team. With more than 200 foreign organizations operating across the country, Colombia also offers deep familiarity with North American business practices – supporting the professional judgment integral to quality service delivery.

Investment-Friendly & Technology-Driven  

Ranked by KPMG as a top 5 country for investment in LATAM, Colombia ranks third in Latin America on the World Bank’s Ease of Doing Business report. It aggressively pursues foreign investments through tax incentives, Latin America’s second-highest number of free trade agreements, and other hiring and investment benefits. Colombia – and particularly, Medellín – are leading tech hubs in LATAM, attracting a solid network of incubators and investment funds. With a young, tech-savvy workforce eager to embrace new technologies, Colombia delivers quick access to highly qualified resources with specialized skillsets like intelligent automation, analytics, and cybersecurity that can be difficult or expensive to hire at home.

Robust & Reliable Infrastructure

Nearshoring to Colombia provides a stable platform for connecting to global markets and supporting a hybrid workforce, with a modern telecommunications infrastructure and LATAM’s second-highest number of submarine fiber optic cables supporting fast data transmission, excellent connectivity, and 100% redundancy. With the government continuously investing in infrastructure projects, Colombia has also been a leader in adopting new technologies like cloud computing.

Safe & Secure

Colombia earned a confidence rating of 87.8% for public security on the Offshore BPO Confidence Index – proving that any lingering negative perceptions about safety due to its previous history are fading. The Index indicated “high or full confidence” that visitors would experience no safety issues in Colombia, singling out Barranquilla as one of the safest cities. Colombia has also been aggressive on cybersecurity, becoming one of the first countries in the world to enact a law focused on access to personal information, data interception, and the use malicious software.

Interested in Exploring Nearshoring From Colombia?

Complete this form so we can understand your interest in the region and how Auxis can support you.

Not Ready for a Consultation? Check Out These Resources:

Articles

Leveraging the Talent and Cost Advantages of IT Nearshoring

Learn about the cost advantages of nearshoring as well as the key considerations to keep in mind while outsourcing that Auxis discussed in a recent webinar.

Nearshore to Colombia with the Right Outsourcing Partner

“

Colombia ranks #1 globally on the Offshore BPO Confidence Index, surpassing India, Philippines, and other traditional outsourcing destinations.

An Overview of The Shared Services & Outsourcing Sector in Colombia

Auxis’ Colombia Outsourcing Services

Finance &Accounting

InformationTechnology

BusinessOperations

DigitalTransformation

Meet the Auxis Colombia Team

Trusted by Leading Organizations from Mid-Market to Enterprise

For Gated Content Piece About Colombia

A Test

Success Stories

Client Experiences

The Colombia Difference

Why Colombia is a Top Destination for North American Businesses

Interested in Exploring Nearshoring From Colombia?

Not Ready for a Consultation? Check Out These Resources:

The Talent and Cost Benefits of Nearshoring for your IT Organization: Keys to Success

How To Outsource Your Accounts Payable for Long-Term Success:

How To Outsource Your Accounts Payable for Long-Term Success: Step-By-Step Guide

Step-By-Step Guide

Step-by-Step Guide to Successfully Outsourcing Your Help Desk

Step-by-Step Guide to Successfully Outsourcing Your Help Desk

Download our roadmap to effectively outsourcing your help desk in the new WFH era

Latin America Shared Services Survey Report

A Deeper Exploration of Shared Services in Latin America

A Deeper Exploration of Shared Services in Latin America

Exploring Careers in Auxis Colombia?

Check out our open positions in Colombia and apply today!

Let's Talk

Nearshore Outsourcing Costa Rica SNCRC CONSLT

Get the latest from Auxis in your Inbox

Email Subscription Footer

What We Do

Who We Are

Careers

Finance &
Accounting

Information
Technology

Business
Operations

Digital
Transformation