Restaurant
Services

Boosting Customer Loyalty and Your Bottom Line Through Digital Innovation and Nearshoring

Innovative Solutions to Critical Restaurant Industry Challenges

In the fast-moving restaurant industry, innovation and optimization are table stakes. Rapidly changing consumer behavior and intense competition demand a new level of quality, value, and convenience across the industry, from the restaurants themselves to the goods and services companies that support them.

At the same time, the restaurant industry faces daunting pressures like labor shortages, rapidly evolving technology, rising costs, low margins, and supply chain disruptions.

Confronting these challenges can create opportunities for companies that know how to harness them. And forward-thinking restaurant companies are realizing that staying ahead of the pack requires driving efficiency by evaluating new solutions and business models.

Auxis restaurant industry solutions can help. Leading restaurant brands rely on our innovative, customized services to optimize operations, inspire customer loyalty, and increase their bottom lines.

Our unique offering merges next-generation digital innovation, optimized processes, and the advantages of nearshoring to deliver best-in-class services that span customer care; point of sale (POS) operations; one-of-a-kind remote compliance audits and coaching; IT store support for franchisors, franchisees, and corporate locations; dynamic analytics; and back-office support.

Unprecedented disruption is causing the restaurant industry to pivot its business models, operations, and technology. Partnering with Auxis delivers the unrivaled solutions, best-in-breed talent, and cutting-edge technology to help you elevate customer experiences, boost profitability, and unlock appetizing results.

Restaurant operators obviously have to look for creative solutions in this environment because the traditional restaurant model, from a cost standpoint, was not designed to endure the depth and breadth of this sustained period of much, much higher food and labor cost.

Source: Hudson Riehle, National Restaurant Association Senior Vice President of Research, Quoted in Nation’s Restaurant News 2023 Report

How Auxis Restaurant Services Can Help

Auxis offers a comprehensive suite of innovative consulting and outsourcing solutions that can transform customer experiences, drive operational excellence, increase margins, and lower costs for restaurant industry enterprises. Here’s a sampling of our best-in-class services:

Store Auditing and Brand Protection Services

Customized to your brand
Virtual Video Audits of store operations at desired frequency
Point Virtual video audits to address specific issues
Action Reports suggesting specific remediations and operational improvements
Collaboration with store owners to determine resolution deadlines
Follow-up Reviews to ensure quality standards are met
Sophisticated Analytics program measures audit results and enables agile decision-making
Multi-store coverage in a single day
Multilanguage Support (English, Spanish, Portuguese, German, Italian, French, Russian, Korean, Arabic, Thai, Japanese, and more)

Customer Care

Customer service/consumer affairs for B2C and B2B
Catering order management
Loyalty consumer support
Email opt outs
Mobile app support
Generative AI-powered chatbots
Multilanguage support (English, Spanish, Portuguese, German, Italian, French, Russian, Korean, Arabic, Thai, Japanese, and more)

IT Store Support for Franchisors, Franchisees, and Corporate Locations

Level 1 IT store support (POS, connectivity, applications, systems)
POS administration (changes, maintenance, upgrades)
Infrastructure monitoring & management
Deep experience supporting industry-leading POS systems including Revel, Aloha, Toast, and more
Multilanguage support (English, Spanish, Portuguese, German, Italian, French, Russian, Korean, Arabic, Thai, Japanese, and more)

New Store Support

End-to-end coordination of new store setup, relocations, transfers, and closures
Configuration and commission of store equipment
Project management and end-to-end dashboard visibility
Construction management coordination

Finance & Accounting

Finance transformation, optimization assessments, & roadmaps
Shared services consulting
Order to cash (AR)
Purchase to pay (AP)
Record to report (R2R)
Decision support

IT Corporate Services

Help desk
Cloud transformation
Infrastructure management
Cybersecurity
DevOps
Application development
IT Staffing augmentation

Human Resources

Payroll & payroll tax administration
Benefits administration
HR help desk (Level 1 & 2 employee support)
New employee administration & onboarding
Terminations administration
External compliance & internal HR reporting

Digital Transformation & Consulting Services

Digital assessments & roadmaps
Intelligent automation & RPA
Business intelligence & analytics
System selection & implementation
Application modernization
M&A integration
Enterprise program management

Store Auditing and Brand Protection Services

Customized to your brand
Virtual Video Audits of store operations at desired frequency
Point Virtual video audits to address specific issues
Action Reports suggesting specific remediations and operational improvements
Collaboration with store owners to determine resolution deadlines
Follow-up Reviews to ensure quality standards are met
Sophisticated Analytics program measures audit results and enables agile decision-making
Multi-store coverage in a single day
Multilanguage Support (English, Spanish, Portuguese, German, Italian, French, Russian, Korean, Arabic, Thai, Japanese, and more)

Customer Care

Customer service/consumer affairs for B2C and B2B
Catering order management
Loyalty consumer support
Email opt outs
Mobile app support
Generative AI-powered chatbots
Multilanguage support (English, Spanish, Portuguese, German, Italian, French, Russian, Korean, Arabic, Thai, Japanese, and more)

IT Store Support for Franchisors, Franchisees, and Corporate Locations

Level 1 IT store support (POS, connectivity, applications, systems)
POS administration (changes, maintenance, upgrades)
Infrastructure monitoring & management
Deep experience supporting industry-leading POS systems including Revel, Aloha, Toast, and more
Multilanguage support (English, Spanish, Portuguese, German, Italian, French, Russian, Korean, Arabic, Thai, Japanese, and more)

New Store Support

End-to-end coordination of new store setup, relocations, transfers, and closures
Configuration and commission of store equipment
Project management and end-to-end dashboard visibility
Construction management coordination

Finance & Accounting

Finance transformation, optimization assessments, & roadmaps
Shared services consulting
Order to cash (AR)
Purchase to pay (AP)
Record to report (R2R)
Decision support

IT Corporate Services

Help desk
Cloud transformation
Infrastructure management
Cybersecurity
DevOps
Application development
IT Staffing augmentation

Human Resources

Payroll & payroll tax administration
Benefits administration
HR help desk (Level 1 & 2 employee support)
New employee administration & onboarding
Terminations administration
External compliance & internal HR reporting

Digital Transformation & Consulting Services

Digital assessments & roadmaps
Intelligent automation & RPA
Business intelligence & analytics
System selection & implementation
Application modernization
M&A integration
Enterprise program management

Recognized for the last 8 years

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Client Experiences

“Our teams use insights from virtual coaching sessions to aggregate data on a much larger scale—identifying trending opportunities, root causes and potential solutions by brand and company-wide. We’re achieving franchisee buy-in quickly, too, because, frankly, we’ve seen some astonishing results in the 20 months since launching the CoE.”

The Auxis Difference

Why Auxis is Different from Other Restaurant Services Providers

Unprecedented Virtual Audit & Brand Protection Solution

Our cost-effective, world-class, virtual Auditing & Brand Protection Services leverage advanced technology and a nearshore Center of Excellence to ensure store locations adhere to brand standards – delivering consistent, positive experiences and product quality to customers wherever they go. This eliminates the headache and expense of pricey and inefficient in-person store audits in a way that has never been done before in the restaurant industry. While most brands touch their stores only once or twice per year, our clients can conduct store contact and reviews every quarter or more: increasing revenue, optimizing customer experiences, and operating their businesses more effectively.

Extensive Experience in the Restaurant Space

Leading restaurant brands and Fortune 1000 companies have relied on our innovative, customized solutions to optimize operations, inspire customer loyalty, and increase their bottom lines since 1997. Besides extensive experience with traditional restaurants and food service companies, our proven track record in the quick-service restaurant industry (QSR) helps us craft solutions that create the right value for the franchise model. Our offerings drive return on investment (ROI) and scalability for franchise companies and corporate locations while also targeting what makes brands attractive to franchisees, like strong back-office support for their stores.

Digital Transformation Aligned to Your Business Goals

We take a business-led approach to technology innovation, strategically layering the right technology that aligns to your business goals. Our cutting-edge solutions are tailored to your needs; for instance, driving efficiency in back-office processes with automation, using analytics as a competitive advantage, or applying generative AI to elevate your online reputation by quickly responding to customer reviews.

Turning Strategy into Action

We don’t just come in to advise, we can become your operational partners, providing you with the people, tools, and best practices needed to successfully bring you step-by-step through your business transformation journey. Our white-glove consulting teams deliver specific recommendations and an implementation roadmap to improve, innovate, and create value in your operations. Our customized nearshore BPO and ITO solutions can empower your success by providing effective implementation, operational excellence, and fast access to the latest digital capabilities and top talent.

Top-Tier Talent

Our location in top nearshore markets ensures outsourcing doesn’t sacrifice performance. Partnering with Auxis delivers a deep bench of highly educated BPO and ITO talent, helping you beat labor shortages with subject matter expertise and certifications across critical business functions. Our higher-level talent also provides the critical-thinking skills needed as organizations start to outsource more complex, judgment-intensive processes. We further enhance your operations with instant access to high-quality resources with specialized skillsets like analytics, automation, and cybersecurity that can be difficult or expensive to hire at home.

Pioneering the Nearshore Outsourcing Model

We are nearshore outsourcing pioneers, recognized annually on IAOP’s Outsourcing Global 100 list, and continue to stand out as one of the only market leaders with a robust nearshore model. Our global delivery platform in top Latin American hubs like Costa Rica and Colombia combines significant labor arbitrage with highly educated talent, cultural alignment, outstanding English proficiency, and time zone compatibility – driving the real-time communication, collaboration, and critical-thinking skills essential to supporting processes across your value chain.

Customized Solutions with Quantifiable Results

Your success is our success. We tailor our nearshore outsourcing services to match the challenges and opportunities unique to your business. Through our high-touch delivery model and flexible, results-driven approach, we become an extension of your team – optimizing processes, elevating operational visibility, and holding ourselves accountable for value realization.

Ready to Accelerate Your Journey to Innovation and Optimization?

We want to learn more about your organization and help you achieve your goals.

Not Ready for a Consultation? Leverage our Resource Library:

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Looking for new ways to boost brand loyalty and your bottom line? Auxis can help.

Innovative Solutions to Critical Restaurant Industry Challenges

“

Restaurant operators obviously have to look for creative solutions in this environment because the traditional restaurant model, from a cost standpoint, was not designed to endure the depth and breadth of this sustained period of much, much higher food and labor cost.