Outsourcing help desk for restaurants can mean the difference between minimizing operational disruptions during peak service hours and facing costly downtime. Yet without the right strategy, industry expertise, and specialized knowledge, help desk outsourcing can struggle to meet the unique challenges of multi-location business models.
While restaurants and retail depend on IT support more than any other industry, they are also among the most dissatisfied with their IT service experience, HappySignals’ latest Global IT Experience Benchmark Report found.
Download the latest Auxis Restaurant Help Desk Guide to learn everything you need to know to maximize the value of your outsourced service desk for seamless restaurant IT operations. Our 10-step roadmap includes:
- Top challenges to achieving effective restaurant help desk support
- What to look for in a restaurant IT support partner
- Determining levels of support and escalations beyond Level 1
- Automation and AI capabilities that help you build a more proactive service desk
- Choosing the right model and location strategy
- How a unified care model can help seamlessly resolve all IT and operational issues across store locations
- XLAs vs. SLAs – how to measure metrics and customer experiences
- Learning to trust the process