Implementing a shared services center (SSC) or broader global business services (GBS) center is not for the faint of heart. Complexity is growing by leaps and bounds as business leaders face mounting pressure to not only achieve cost savings but deliver a high-quality customer experience and competitive edge.
But even with a clear SSC strategy in place, poor understanding of existing processes, inadequate change management programs, and unrealistic timelines can all but guarantee a rocky migration. The result: a sub-optimal operation where processes fail to improve, existing inefficiencies only get worse, and frustration from business units escalates – increasing your risk of failure.
That’s where Auxis Shared Services Implementation Consulting come in.
As experienced SSC advisors, hands-on outsourcers, and former industry operators, we don’t just define a successful implementation roadmap. We execute it.
Our proven methodology has consistently helped Fortune 1000 organizations across industries achieve a smooth and successful shared services migration that creates long-term value. We combine an effective hands-on approach with vast process transformation and operational change management experience to take your project from start to finish, customizing our services to meet your specific needs.
We know extensive communication and collaboration that maintain executive alignment are key success factors. Our methodology involves multiple stages, milestones, and checkpoints to ensure all activities are performed thoroughly and completely, and with validation from stakeholders.
Our deep experience also keeps us mindful of potential pitfalls and risks – with skilled and qualified teams ready to address any problems that arise. Case in point: At a time that at least 70% of digital transformation initiatives fail to deliver expected outcomes, according to a Harvard Business Review report, we have a proven track record of successfully layering new technology like intelligent automation and AI into core business activities.
We also recognize that successful implementation doesn’t end with “go live.” We maintain robust processes for stabilization that incorporate hyper-care and shared services optimization built around a continuous improvement strategy and metrics.
Amid today’s uncertain macroeconomic conditions, shared services centers are no longer a “nice to have” for larger organizations but a competitive necessity. Partnering with Auxis Shared Services Consulting delivers best practices and a proven implementation process that sets you well on the path to project ROI.
- Source: 2023 State of the Shared Services and Outsourcing Industry Global Market Report (Shared Services & Outsourcing Network (SSON))
As part of our shared services implementation capabilities, clients typically engage Auxis to lead a combination of the following engagements:
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A shared services model centralizes business support functions like finance, HR, and IT into a dedicated unit. It helps reduce redundancy, standardize processes, and improve efficiency through scale and streamlined service delivery.
Shared services help organizations reduce costs, eliminate process duplication, and improve service consistency. The model also enables better performance tracking, can accelerate automation, and creates a scalable foundation for future growth.
The first step is conducting a comprehensive assessment of current processes, costs, and service levels across departments. This helps identify opportunities for centralization, standardization, and automation, and forms the foundation for a tailored shared services strategy. Partnering with an experienced shared services consulting company can help you define and execute a successful implementation roadmap.
Implementation timelines vary, but SSON (Shared Services & Outsourcing Network) insights suggest that implementing a shared services or GBS model is often a multi-year effort, typically spanning 12 to 36 months before reaching operational maturity. Implementation timelines also depend on the organization’s size, scope, and readiness. The most successful deployments involve multiple stages, milestones, and checkpoints to ensure all activities are performed thoroughly and completely and receive validation from stakeholders.
Common challenges include resistance to change, lack of process standardization, and technology integration issues. Successful implementations focus on strong change management, clear governance, consistent communication, and a structured stabilization process to drive adoption and results.
In a traditional model, departments or locations manage their own support staff separately, often resulting in duplication, inconsistent practices, and higher costs. Shared services consolidate these functions into a centralized unit, enabling standardization, greater efficiency, economies of scale, and improved service quality across the business.
Shared services typically perform functions such as finance and accounting, human resources, IT, procurement, customer service, and supply chain operations. These areas involve high volumes of repeatable processes that benefit from centralization and standardization.
Outsourcing is one type of shared services model, where an external provider delivers business support functions — typically to reduce costs, tap into specialized expertise, or speed up technology adoption. Shared services can also be “captive,” meaning the organization owns and operates the centralized service center in-house.
Shared services may be a good fit if your organization has multiple business units performing similar support functions, struggles with inefficiencies or inconsistent service delivery, or is looking to scale operations while controlling costs. A structured assessment of process maturity, volume, and standardization potential can help determine readiness. Schedule a consultation with Auxis today to see if your business can benefit from a shared services model.
Fortune 1000 organizations across industries have relied on Auxis to deliver peak performance in their shared services centers since 1997. We don’t just come in as strategy consultants, we stay on as partners to ensure effective implementation and operational best practices.
As experienced advisors, former industry shared services operators, and hands-on BPO providers, we bring you real-world insights, best practices, digital capabilities, and operational strategies for achieving results-driven outcomes faster and more cost-effectively.
We recognize that one shared services model does not fit all. From fully captive centers to hybrid models, our solutions are customized to your specific needs and desired outcomes – delivering real benefits and ROI from every engagement.
Our skilled and qualified teams take you through the end-to-end transformation journey. We combine business and technical knowledge to assess, strategize, and implement intelligent automation, AI, machine learning, intelligent data capture, workflow tools, analytics, and more aligned to your business goals.
For customers who opt for a hybrid model with an outsourcing component, Auxis can also serve as your BPO and ITO partner with global experience supporting customers across the world from our nearshore centers in Costa Rica and Colombia. Our turnkey outsourcing solutions provide our clients with access to top talent and best-in-class processes and technologies to achieve optimal performance.
While we also help clients in their global shared services strategy, our experience in the Americas is unparalleled with over 25 years of experience helping North American companies leverage the power of nearshoring from LATAM. Whether you are looking to set up a captive center in the region or leverage a hybrid model, nobody else knows Latin America like we do.
With years of industry experience and consultancy qualifications, we bring subject matter experts across business functions. That includes finance and accounting, information technology, human resources, customer service, and other industry-specific business operations.
We want to learn more about your organization and help you achieve your goals.
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Looking to go from idea to peak performance? Auxis can help.
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