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2024 Auxis Help Desk Report:

A Step-by-Step Guide to Successfully Outsourcing your Service Desk

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Help desk outsourcing can help organizations overcome the challenges of talent shortages, skills gaps, and high costs with a high-performance service desk that delivers proactive support, speedy resolution, and modernized, high-quality service. Yet without the right strategy and structure, help desk outsourcing can struggle to deliver the right results.   

Download our “Step-by-Step Guide to Successfully Outsourcing Your Help Desk” to learn everything you need to know to maximize the value of an outsourced service desk. Its 10-step roadmap includes: 

  • What to look for in your outsourcing partner
  • Determining levels of support and escalations beyond Level 1, and whether a tiered or swarming model is ideal for your business requirements 
  • Automation capabilities that help you build a more proactive service desk
  • Choosing the model that’s right for you – dedicated or shared resources?
  • Defining the best location strategy based on your business footprint – nearshore, onshore, or offshore? 
  • Establishing a robust process documentation and transition plan
  • Learning to trust the process

2024 Auxis Help Desk Report:

A Step-by-Step Guide to Successfully Outsourcing your Service Desk
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