A solid support team keeps operations running smoothly, boosts employee morale with an effortless technology experience, and minimizes costly business disruptions. After COVID-19, many organizations are finding it easier and more cost-effective to achieve peak performance through outsourcing.
Download our “Step-by-Step Guide to Successfully Outsourcing Your Help Desk” to learn everything you need to know to maximize the value of an outsourced service desk in the WFH era. Its 10-step roadmap expands on the above steps and more, including:
- Determining levels of support and escalations beyond Level 1
- Choosing the model that’s right for you – dedicated or shared resources?
- Identifying the best location strategy based on your business footprint – nearshore, onshore, or offshore?
- Comparing apples to apples when quantifying your business case
- Establishing a robust process documentation and transition plan
- Finding a partner who defines what’s most important to you
- Learning to trust the process