Whether you recently established a global business services (GBS) center or you have been operating a shared services center (SSC) for a while, the challenge remains the same. In our experience, most shared services organizations stagnate after implementation – losing value and momentum for continuous improvement across all business units.
Here’s the thing: centralization does not automatically equate to peak performance.
Continuous improvement is essential to achieving more than labor arbitrage – creating a customer-centric culture, optimized operations, automated processes, and real-time strategic insights that drive ongoing success.
Ever-evolving business needs also inevitably require changes to your shared services organization – whether new customer demands dictate additional functions, the latest technology can increase efficiency and productivity, your business goes through an acquisition or expansion, you want to transition to a global shared services model, or something else. Case in point: Nearly 90% of shared services leaders cite end-to-end process integration and optimization as a top priority, according to the Shared Services & Outsourcing Network’s global market report.
Auxis Shared Services Optimization solutions can help.
With more than 25 years of business transformation experience, we bring the knowledge, tools, and experience to elevate your operations to the next level of performance – honed by our unique perspective as experienced advisors, hands-on BPO providers, and former industry-shared services operators.
We are focused on helping you design and implement shared services organizations that are right-sized, streamlined, high-performing, and deliver cost savings. We utilize tools like competitive benchmarking, health checks, customer satisfaction surveys, and optimization and automation assessments to help you define and implement an action plan to improve sub-optimal operations.
We also maintain robust intelligent automation and digital transformation practices, coming to the table with deep experience assessing, strategizing, and implementing the right technology for shared services transformation. We can help you assess if a fully captive or hybrid solution supported by outsourcing creates the most value as well.
Shared services organizations are never “set it and forget it” investments. And increasing the volume and scope of your operations without fixing underlying flaws only makes existing issues larger – upping your risk of failure.
Partnering with Auxis’ shared services operations optimization solutions can help you avoid these pitfalls with a clear strategy and well-defined plan for maintaining the highest levels of performance.
- Source: 2023 State of the Shared Services and Outsourcing Industry Global Market Report (Shared Services & Outsourcing Network (SSON))
Clients typically engage Auxis to lead a combination of the following engagements, all aimed at identifying and implementing impactful programs for improving operational performance:
Leveraging industry benchmarks and our deep experience supporting hundreds of clients, we can identify where you stand against your peers across multiple performance criteria, including productivity, cost, and service metrics. Our clients benefit from robust data provided by our partnership with APQC (American Productivity & Quality Center), the leading benchmarking authority.
With over 25 years of business transformation experience and strong intelligent automation capabilities, we perform practical, real-world automation and digital maturity assessments. We help you identify, quantify, and prioritize the best automation opportunities while also designing an optimal implementation roadmap and approach.
In addition to identifying the best automation opportunities, we bring end-to-end Intelligent Automation and RPA capabilities - helping you implement and support your automations on an ongoing basis.
Understanding business users’ perception of the service your organization delivers is essential to identifying key areas for improvement. Auxis’ customer satisfaction surveys provide an unbiased, detailed view of the current state of your shared services organization, enabling action plans for addressing gaps.
Most businesses underutilize their SSC, focusing on transactional activities but missing higher-value services and broader end-to-end processes. We can help you identify and prioritize additional functional and geographical scope - maximizing the impact of your program while bringing better career opportunities for your people in a competitive labor market.
Most successful, mature GBS centers leverage a hybrid operating model. We can help you identify the right outsourcing opportunities, as well as the benefits and business case you should expect.
From assessing the business relevance and completeness of your SLAs and KPIs, to revising your reporting structure and end-to-end process ownerships, we can recommend changes to your performance management and governance model that incorporate best practices and key enhancements for staying ahead in your GBS journey.
Leveraging industry benchmarks and our deep experience supporting hundreds of clients, we can identify where you stand against your peers across multiple performance criteria, including productivity, cost, and service metrics. Our clients benefit from robust data provided by our partnership with APQC (American Productivity & Quality Center), the leading benchmarking authority.
With over 25 years of business transformation experience and strong intelligent automation capabilities, we perform practical, real-world automation and digital maturity assessments. We help you identify, quantify, and prioritize the best automation opportunities while also designing an optimal implementation roadmap and approach.
In addition to identifying the best automation opportunities, we bring end-to-end Intelligent Automation and RPA capabilities - helping you implement and support your automations on an ongoing basis.
Understanding business users’ perception of the service your organization delivers is essential to identifying key areas for improvement. Auxis’ customer satisfaction surveys provide an unbiased, detailed view of the current state of your shared services organization, enabling action plans for addressing gaps.
Most businesses underutilize their SSC, focusing on transactional activities but missing higher-value services and broader end-to-end processes. We can help you identify and prioritize additional functional and geographical scope - maximizing the impact of your program while bringing better career opportunities for your people in a competitive labor market.
Most successful, mature GBS centers leverage a hybrid operating model. We can help you identify the right outsourcing opportunities, as well as the benefits and business case you should expect.
From assessing the business relevance and completeness of your SLAs and KPIs, to revising your reporting structure and end-to-end process ownerships, we can recommend changes to your performance management and governance model that incorporate best practices and key enhancements for staying ahead in your GBS journey.
At Auxis, we adapt to your current systems while suggesting additional best-in-class tools to drive higher levels of efficiency, automation, and real-time insights. That includes a full suite of process automation, AI, analytics, and productivity technology, such as:
Centralization is not shared services. A well-run organization strongly follows and promotes the following values and characteristics:
Formal service-level agreements keep performance on track.
Access Center of Excellence best practices that drive productivity and scalability.
Create an operating culture focused on the customer experience.
Increase efficiency and productivity through automation and other innovations.
Focus internal teams on higher-value activities.
Data analytics deliver real-time insights into performance.
Gain the specialized skills and capabilities to continuously improve processes and services.
Align compensation to service delivery.
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Fortune 1000 organizations across industries have relied on Auxis to deliver peak performance in their shared services centers since 1997. We don’t just come in as strategy consultants, we stay on as partners to ensure effective implementation and operational best practices.
As experienced advisors, former industry shared services operators, and hands-on BPO providers, we bring you real-world insights, best practices, digital capabilities, and operational strategies for achieving results-driven outcomes faster and more cost-effectively.
We recognize that one model does not fit all. From fully captive centers to hybrid models, our solutions are customized to your specific needs and desired outcomes – delivering real benefits and ROI from every engagement.
Our skilled and qualified teams take you through the end-to-end transformation journey. We combine business and technical knowledge to assess, strategize, and implement intelligent automation, AI, machine learning, intelligent data capture, workflow tools, analytics, and more aligned to your business goals.
For customers who opt for a hybrid model with an outsourcing component, Auxis can also serve as your BPO and ITO partner with global experience supporting customers across the world from our nearshore centers in Costa Rica and Colombia. Our turnkey outsourcing solutions provide our clients with access to top talent and best-in-class processes and technologies to achieve optimal performance.
While we also help clients in their global shared services strategy, our experience in the Americas is unparalleled with over 25 years of experience helping North American companies leverage the power of nearshoring from LATAM. Whether you are looking to set up a captive center in the region or leverage a hybrid model, nobody else knows Latin America like we do.
With years of industry experience and consultancy qualifications, we bring subject matter experts across business functions. That includes finance and accounting, information technology, human resources, customer service, and other industry-specific business operations.
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Do you know what you want but aren’t sure how to get there? Auxis can help.
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