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Why Your Business Needs an MSP with Next-Gen Network Management Tools


Jose Alvarez

Managing Director of Infrastructure Technology, Auxis

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Monitoring and managing modern networks is not for the faint of heart. Future-proofing your business by choosing a network managed services partner with a next-gen network monitoring tool is more important than ever, delivering a unified network view that ensures mission-critical performance and availability – and keeps pace with the speed, flexibility, and scalability of today’s hybrid IT environments.

Next-gen network management tools move beyond traditional, outdated, device-centric network monitoring to deliver end-to-end visibility and intelligence that covers all the traffic in your network – whether it’s in the cloud, on-premises, or anywhere. By wrapping a comprehensive experience into a single tool, you can achieve significantly lower costs than deploying multiple monitoring tools, adaptability for complex environments, and a better ability to proactively identify faults before they impact your end-users.

In this blog, we will offer our perspective on why the next-gen LogicMonitor tool stands out as today’s go-to solution for fully automated, cloud-based infrastructure monitoring and observability.

We will also show why partnering with an MSP Network Operations Center (NOC) that’s implemented LogicMonitor’s comprehensive platform delivers the best ability to effectively manage, monitor, and optimize your entire network.

Next-gen network management tools help enterprises avoid major problems

Network outages can have major consequences. Gartner estimates the total cost of network downtime at a whopping $5,600 per minute, including recovery costs, productivity, revenue losses, and intangible hits like customer goodwill and delayed projects.

Overly complex, linked systems also make it easier for malicious actors to infiltrate sensitive networks without detection. 2021 saw an alarming increase in cyber-attacks, jumping 31% over 2020 to an average of 270 attacks per company, Accenture reports.

Average data breach costs: $4.24 million in 2021 – the largest single-year increase in the last seven years, IBM reports.

Traditionally, network troubleshooting involved hands-on work and physical, on-premises equipment. But the advent of cloud computing increased network complexity and interconnectivity dramatically – making it harder for IT to monitor performance, track end-user transactions, mitigate vulnerabilities and back doors, and pinpoint the root cause of issues or bandwidth slows.

Unfortunately, low infrastructure visibility puts organizations at great risk of business-impacting outages and slowdowns, customer data loss, and undetected security threats. According to APM Digest, infrastructure issues contribute to 59% of application outages and performance problems – spotlighting a concerning gap in IT’s ability to monitor modern hybrid environments.

Next-gen network management tools

To combat the problem, nearly 25% of large enterprises maintain 8 or more different network management tools targeting networks, cloud applications, servers, log data, and more – and some support as many as 25, Network Computing reports. Unfortunately, deploying multiple tools creates many pain points, including operational silos, poor end-to-end visibility, longer average resolution times, and the expense of multiple licenses.

Even many managed service providers (MSPs) suffer from tool sprawl, using an average of 10 different tools.

In-house network monitoring: 4 key challenges

Consolidating your network performance management strategy into a single, comprehensive tool like LogicMonitor can significantly lower costs, increase productivity, and improve the context of visibility into your network. However, most organizations face multiple challenges when implementing and operating next-gen network monitoring tools in-house:

  • IT usually works during business hours. However, failing to monitor alerts 24/7 can delay response and enable issues to slip through the cracks – leading to bigger problems.
  • Implementing a next-gen tool requires a pricey upfront investment.
  • Next-gen network management tools aren’t easy to configure and support – and the severe IT labor shortage makes it difficult and expensive to find resources with the right skillsets and expertise.
  • Tedious network monitoring tasks distract high-value IT staff from more important activities.

Partnering with an exceptional network managed services provider that’s already implemented LogicMonitor negates these issues, providing instant access to best-in-class processes, automated alerts, 24/7 capabilities, and top-notch engineers that are rarely available in-house.

It also reduces the hefty expense of next-gen network monitoring tools, with MSPs able to spread costs across multiple clients, while maintaining data and access multitenancy.

LogicMonitor: Our choice for the best next-gen network monitoring tool on the market

LogicMonitor’s popularity is easy to measure. It ranks #1 in customer satisfaction and is a Market Leader on G2’s Enterprise Monitoring Grid. It boasts an impressive 4.8 stars on Gartner Peer Insights, based on real-time data from verified users.

It also earned distinction as an Inner Circle Leader and “Fast Mover” for Innovation in the 2021 GigaOm Radar Report for Network Observability, examining key vendors in the space.

But with numerous platforms fighting for market space, what are the biggest benefits of choosing a network managed services partner that uses the LogicMonitor network monitoring tool?

1. Full visibility into fast-scaling applications and infrastructure.

In today’s complex and distributed IT landscape, LogicMonitor delivers unified visibility into infrastructure, logs, and applications within a single platform. Its secure, cloud-based monitoring goes beyond data to deliver actionable insights for your entire tech stack, including automated alert thresholds, AI-powered early warning capabilities, customizable escalation chains, workflows, and more.

2. Automated deployment and configuration for the technology you rely on.

LogicMonitor offers automated deployment and configuration for a marketing-leading 2,000+ technologies – enabling organizations to integrate instantly with the devices, technologies, and services they rely on, no matter how complex. The agentless platform intelligently detects what to monitor in customer environments and auto-configures a solution based on best practices.

As a result, it minimizes operational disruptions, gets customers up and running faster, and enables MSPs to focus on key services instead of tedious configurations.

3. Real-time intelligence prevents issues before they occur and automates response.

The next-gen LogicMonitor tool goes beyond simple network performance monitoring. With full network observability and AIOps (Artificial Intelligence for IT Operations) features like intelligent data forecasting, flexible reporting, and custom dashboards, it delivers actionable insights based on trusted data that can speed resolution times with automated response.

By shifting many low-level decision-making activities like troubleshooting or capacity planning from engineers to the LogicMonitor tool, the platform also lets high-value MSP resources focus on more important work for your business.

Real-time intelligence from other AIOps features like root cause analysis and anomaly detection also helps MSPs prevent issues before they occur and deliver a flawless end-user experience. As your infrastructure rapidly scales to accommodate changing workloads, LogicMonitor’s sophisticated alerts can distinguish abnormal deviations from normal fluctuations as well.

4. Multitenancy views without compromising data.

LogicMonitor’s multitenancy views and customizable dashboards allow MSPs to view all customer data on a single screen while ensuring your data remains invisible to other clients. Without having to toggle between screens to view data for different organizations, MSPs can provide true 24/7 visibility – ensuring nothing is missed.

MSPs with next-gen network monitoring tools can future-proof your business

As organizations fast-track digital transformations with new avenues for network access and use, migrate more data to the cloud, and scramble to shore up exploding cyber-risks, network challenge and complexity are spiraling.

Legacy network monitoring solutions can’t keep up with today’s ever-evolving IT landscape – and sticking to solutions with limited visibility asks for trouble.

Partnering with a network managed services provider with a next-gen network monitoring tool delivers a future-proof solution that scales with your rapidly changing environment. It elevates your MSP solution from a mere source of technical support to a true strategic advisory partner.

Achieve Peak Performance with Auxis

Written by

Managing Director of Infrastructure Technology, Auxis
Jose leads our IT Outsourcing and Solutions practice and has extensive experience always delivering best practices. His expertise includes IT strategic planning, cost control programs, emerging technologies, IT operations and infrastructure management.

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