Auxis & Grant Thornton join forces to set a new standard for modern advisory.
Auxis & Grant Thornton join forces to set a new standard for modern advisory.
Organizations face increasing pressure to transform traditional back-office support into agile, multifunctional operations that drive productivity and digital innovation. Yet sustainable success requires moving past basic labor cost reduction to establish standardized processes, modern technology, and disciplined governance.
Auxis Grant Thornton brings a distinct perspective to the shared services journey, uniting top-tier advisory with the practical experience of former industry operators. We tailor solutions to your specific business goals, whether you are implementing a model for the first time, migrating from distributed shared services centers (SSC) to a centralized GBS model, or reevaluating your existing support functions.
With nearly three decades of shared services leadership, our approach helps organizations build resilient delivery models that scale. Integrating AI-driven automation, process standardization, and formal performance management directly into daily workflows establishes the foundation required to support continuous growth and sustained business value.
- Source: 2023 State of the Shared Services and Outsourcing Industry Global Market Report (Shared Services & Outsourcing Network (SSON))
We support you through the entire shared services journey, from strategy and design to implementation and optimization:
Fortune 1000 organizations across industries have relied on Auxis to deliver peak performance in their shared services centers since 1997. We don’t just come in as strategy consultants, we stay on as your GBS partner to ensure effective implementation and operational best practices.
As experienced advisors, former industry shared services operators, and hands-on BPO providers, we bring you real-world insights, best practices, optimized operations, and digital strategy for achieving results-driven outcomes faster and more cost-effectively.
We recognize that one business model does not fit all. From fully captive centers to hybrid models, our solutions are customized to your specific needs and desired outcomes – delivering real benefits and ROI from every engagement.
Our skilled and qualified teams take you through the end-to-end transformation journey. We combine business and technical knowledge to assess, strategize, and implement intelligent automation, AI, machine learning, intelligent data capture, workflow tools, analytics, and more aligned to your business goals.
For customers who opt for a hybrid model with an outsourcing component, Auxis can also serve as your BPO and ITO partner. Our turnkey business process outsourcing solutions provide our clients with access to top talent, labor arbitrage, best-in-class processes and technologies to achieve optimal performance.
While we also deliver exceptional global solutions, our experience in the Americas is unparalleled. We offer our clients an unmatched ability to leverage nearshore advantages like time zone compatibility, cultural affinity, and strong English proficiency into an optimal captive or hybrid solution for North American enterprises. With locations in top nearshore hubs like Colombia and Costa Rica, our cohesive multilingual and multicultural GBS team has deep experience navigating the challenges and complexities of shared services locations in the region.
With years of industry experience and consultancy qualifications, we bring subject matter experts across business functions. That includes finance and accounting, information technology, human resources, customer service, and other industry-specific business operations.
Not ready for a consultation? Download our State of the GBS and Outsourcing Industry in Latin America report today.
Global Business Services (GBS) is an operating model that centralizes and standardizes support functions – such as finance, HR, and IT – across an organization to improve efficiency, quality, and scalability. GBS integrates these services under one governance framework, often leveraging shared technology platforms, automation, and data analytics to drive performance and value.
GBS represents the evolution of shared services into a multi-functional, global governance structure with deeper process and tech integration. By comparison, traditional shared services typically consolidate support activities within a single business function or region. Outsourcing is a delivery model involving third-party vendors that can be a component of a GBS structure. GBS can be internal, outsourced, or a hybrid of both, and is focused on driving end-to-end process optimization and enterprise-wide value.
A GBS model typically includes functions such as finance and accounting, human resources, IT, procurement, customer service, and supply chain operations. These functions are delivered through a centralized structure to improve efficiency, enable standardization, and support business scalability. Accelerating digital transformation is also often an important GBS capability.
Adopting a GBS approach can lead to significant benefits, including cost savings through process standardization and economies of scale, improved service quality, better use of technology and automation, enhanced data visibility, and greater agility to support business growth. It also fosters a culture of continuous improvement and innovation across the organization.
Digital transformation and GBS go hand-in-hand with one another. GBS provides a centralized framework that makes it easier to implement automation, analytics, cloud solutions, and AI across multiple functions. This alignment helps organizations drive efficiency, enhance decision-making, and deliver faster, more agile business services at scale.
Centralization is not shared services. A well-run GBS organization strongly follows and promotes the following values and characteristics:
Formal service-level agreements keep performance on track.
Create an operating culture focused on the customer experience.
Access Center of Excellence best practices that drive productivity and scalability.
Increase efficiency and productivity through automation and other innovations.
Focus internal teams on higher-value activities.
Analytics deliver real-time insights into performance.
Gain the skills and capabilities to continuously improve processes and services.
Align compensation to service delivery.
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From strategy and design to implementation and optimization, business process transformation can feel overwhelming. But it doesn’t have to. Auxis can help.
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State of the GBS and Outsourcing Industry in Latin America
