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The Auxis GBS Model: Bringing a Unique Perspective as Advisors & Operators

Increased competition, emerging technologies, globalization, and market volatility require an agile, flexible, cost-effective back office structure.

As a result, an increasing number of organizations are shifting their shared services strategy up the maturity curve into broader, centralized global business services (GBS) operating models that are more multifunctional, can perform higher value services, and serve a greater geography.

Auxis GBS solutions can navigate your business through the challenges and complexities of an end-to-end shared services journey, from strategy and design to implementation and optimization.

Auxis has long stood on the cutting edge of shared services innovation. We trace our roots to our founders’ involvement in PepsiCo’s shared services implementation 25+ years ago – before it became a popular solution for optimizing business operations, improving service quality, and gaining a competitive advantage.   

Our unique perspective as experienced advisors, former industry operators, and hands-on BPO providers in Latin America delivers real-world insights for building practical, optimized solutions across industries. We are ready to support your journey whether you are implementing a solution for the first time, migrating from distributed shared services centers (SSC) to a centralized GBS model, or reevaluating your existing support functions.

Our real-world experience as business leaders helps you shape a more effective vision for shared services transformation, moving beyond strategies solely focused on lowering operating costs toward those which drive exceptional productivity, customer experiences, performance, and digital transformation. That can mean optimizing your delivery model, increasing operational efficiencies with streamlined and automated processes, unlocking real-time business insights through data analytics, consistently measuring performance, and more.  

We recognize that one business strategy does not fit all – especially as macroeconomic conditions have the C-suite focused on propping up margins and addressing talent shortfalls. Our customized services drive client satisfaction, whether that means implementing a fully captive center or a hybrid shared services model.   

If you do opt for a hybrid structure, we offer quick access to turnkey, high-performing solutions for running critical business operations from our global outsourcing platform in top nearshore markets. We provide complete teams incorporating top talent, less turnover, leading practices, cutting-edge technologies, cost reduction, outstanding English proficiency, and familiarity with North American business operations.

Shared services centers, the backbone of any operation, are being leaned on more than ever as businesses scramble to do more with less. The right global business services consulting partner is key to unlocking the real value of your operation – combining cost reduction with high-quality service and sustainable performance optimization.  

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The complexity of shared services operations is increasing, with 77% performing multiple functions or acting as GBS centers supporting multiple countries or regions.

- Source: 2023 State of the Shared Services and Outsourcing Industry Global Market Report (Shared Services & Outsourcing Network (SSON))

Our GBS Consulting Solutions

We support you through the entire shared services journey, from strategy and design to implementation and optimization: 

Business Alignment & Execution

  • Strategic Vision
  • Operating Model
  • Location Selection
  • Implementation Strategy
  • Business Case

Transformation & Cost Savings

  • Business Process Design
  • Technology Enablers
  • Organizational Design & Hiring
  • Migration & Implementation
  • Change Management

Service Excellence & Continuous Improvement

  • Benchmarking Assessments
  • Innovation & Continuous Improvement
  • Intelligent Automation & Analytics
  • Governance & Performance Management
  • Expansion & Growth

Auxis as Your Outsourcing Partner

  • Finance & Accounting
  • Customer Service
  • Human Resources
  • Information Technology
  • Other Industry-Specific Business Operations

Shared Services Strategy

Business Alignment & Execution

  • Strategic Vision
  • Operating Model
  • Location Selection
  • Implementation Strategy
  • Business Case

Transformation & Cost Savings

  • Business Process Design
  • Technology Enablers
  • Organizational Design & Hiring
  • Migration & Implementation
  • Change Management

Service Excellence & Continuous Improvement

  • Benchmarking Assessments
  • Innovation & Continuous Improvement
  • Intelligent Automation & Analytics
  • Governance & Performance Management
  • Expansion & Growth

Auxis as Your Outsourcing Partner

  • Finance & Accounting
  • Customer Service
  • Human Resources
  • Information Technology
  • Other Industry-Specific Business Operations

A Deeper Exploration of Shared Services in Latin America

Global Business Services that Bring a Front Office Mindset to Your Back Office   

Centralization is not shared services. A well-run GBS organization strongly follows and promotes the following values and characteristics: 

Run Like a Business

Formal service-level agreements keep performance on track.

Enhanced Customer Service

Create an operating culture focused on the customer experience.

Optimized Service Delivery

Access Center of Excellence best practices that drive productivity and scalability.

Accelerated Digital Transformation

Increase efficiency and productivity through automation and other innovations.

Third-Party Partners

Focus internal teams on higher-value activities.

Real-Time Visibility

Analytics deliver real-time insights into performance.

Continuous Improvement

Gain the skills and capabilities to continuously improve processes and services.

Strong Performance Management

Align compensation to service delivery.

Interested in Learning More About Our Digital Transformation & Automation Services?

Trusted by Leading Organizations from Mid-Market to Enterprise

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Client Experiences

The Auxis Difference

Why Choose Auxis Over Other GBS Organizations

Fortune 1000 organizations across industries have relied on Auxis to deliver peak performance in their shared services centers since 1997. We don’t just come in as strategy consultants, we stay on as your GBS partner to ensure effective implementation and operational best practices.   

As experienced advisors, former industry shared services operators, and hands-on BPO providers, we bring you real-world insights, best practices, optimized operations, and digital strategy for achieving results-driven outcomes faster and more cost-effectively. 

We recognize that one business model does not fit all. From fully captive centers to hybrid models, our solutions are customized to your specific needs and desired outcomes – delivering real benefits and ROI from every engagement. 

Our skilled and qualified teams take you through the end-to-end transformation journey. We combine business and technical knowledge to assess, strategize, and implement intelligent automation, AI, machine learning, intelligent data capture, workflow tools, analytics, and more aligned to your business goals.   

For customers who opt for a hybrid model with an outsourcing component, Auxis can also serve as your BPO and ITO partner. Our turnkey business process outsourcing solutions provide our clients with access to top talent, labor arbitrage, best-in-class processes and technologies to achieve optimal performance. 

While we also deliver exceptional global solutions, our experience in the Americas is unparalleled. We offer our clients an unmatched ability to leverage nearshore advantages like time zone compatibility, cultural affinity, and strong English proficiency into an optimal captive or hybrid solution for North American enterprises. With locations in top nearshore hubs like Colombia and Costa Rica, our cohesive multilingual and multicultural GBS team has deep experience navigating the challenges and complexities of shared services locations in the region. 

With years of industry experience and consultancy qualifications, we bring subject matter experts across business functions. That includes finance and accounting, information technology, human resources, customer service, and other industry-specific business operations. 

Ready to Accelerate Your Journey to GBS Success?

We want to learn more about your organization to help you achieve your business goals.

Not Ready for a Consultation? Leverage our Resource Library

Both Captive Shared Services and Outsourcing offer reduced back-office costs while improving productivity and performance. Find out how to choose the right one for you!

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From strategy and design to implementation and optimization, business process transformation can feel overwhelming. But it doesn’t have to. Auxis can help.

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