Auxis & Grant Thornton join forces to set a new standard for modern advisory.
Auxis & Grant Thornton join forces to set a new standard for modern advisory.
Slow response times disrupt workforce productivity, while rising ticket volumes keep internal IT teams away from strategic priorities. Auxis Grant Thornton modernizes end-user support with 24/7/365 help desk services that lower time-to-resolution, elevate user satisfaction, and free internal IT bandwidth.
By pairing AI-driven automation with dedicated, multilingual nearshore talent in Latin America, our teams provide rapid, real-time assistance across every user touchpoint. Working seamlessly in your time zone, they handle daily support demands with comprehensive technical expertise, high-touch execution, and flexible capacity.
This approach moves beyond basic troubleshooting to establish structured governance and continuous service improvement. We optimize support workflows to resolve issues before they impact users—maximizing uptime, increasing workforce efficiency, and positioning IT as a strategic enabler of business growth.
- Source: Global IT Experience Benchmark: H1/2023
The turnkey approach adopted by our IT help desk support services brings you the right combination of people, processes, and technology, including:
With our delivery centers strategically positioned in Latin America, benefit from the top nearshore outsourcing destinations, ensuring swift access and 24×7 support for your business needs aligned with major US time zones.
We provide help desk solutions with customizations, flexibility, and high-touch service, to deliver exceptional customer experiences.
Our consultancy expertise and unwavering commitment to continuous process improvement yield not only labor savings but also enhanced business processes, controls, and comprehensive reporting.
Auxis boasts a 25+ year track record of steering executive teams toward achieving high-performance IT organizations.
Beyond remote service desk outsourcing, we offer full IT operations capabilities, including Infrastructure Management, Cloud and Data Center Managed Services, and IT Security.
We offer a 60-75% First Call Resolution Rate and an average answer speed of under 60 seconds for prompt technical issue resolution.
Help desk outsourcing involves hiring a third-party provider to handle IT support for end users. These services generally include troubleshooting and ticket resolution in a multi-tiered support model, improving efficiency, lowering attrition, proactively solving common issues, and freeing up internal IT resources for more strategic work.
Outsourcing help desk support helps organizations reduce costs, improve service availability, and scale more easily. It provides access to trained IT professionals, faster issue resolution, and around-the-clock support coverage that minimizes downtime and increases end-user satisfaction. It also allows internal IT teams to focus on strategic initiatives instead of day-to-day troubleshooting.
Organizations often outsource Level 1 support, including tasks like password resets, access requests, device configuration, and basic network support. Some companies also outsource incident escalation to more experienced Level 2 support teams that provide in-depth end-user troubleshooting and resolution of incidents Level 1 technicians can’t handle.
Help desk outsourcing may be a good fit if your IT team is stretched thin, response times are lagging, or support demands are growing faster than your internal resources. It is also worth considering if you need 24/7 coverage, want to reduce support costs, or are looking to access AI and automation like self-service portals without a big upfront investment.
Nearshore help desk outsourcing offers a balance between the cost savings of offshore models and the accessibility of onshore support. It typically provides better time zone alignment, faster response times, and stronger cultural and language compatibility than offshore options while maintaining a lower cost than onshore solutions. This makes it a strong choice for organizations looking for both efficiency and real-time collaboration.
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Case Study
Case Study
Case Study
Case Study
Case Study
Case Study
Learn how to boost help desk efficiency with Auxis, embarking on a journey toward peak performance through personalized strategies. Complete the form to expedite your path towards an optimized help desk experience.
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Help Desk Outsourcing: A Step-by-Step Guide to Success for the Restaurant Industry
