IT Infrastructure Management Services

Get the Most Performance and Scalability Out of Your IT Infrastructure Operations

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World-Class Capabilities with World-Class Flexibility


With IT Infrastructure Management demands constantly changing, it can be difficult for your IT Infrastructure team to keep up with and leverage the latest technologies and operating practices.

You need an agile organization where resources are specialized and efficiently aligned to support the entire business in a fast, scalable, and flexible way. If your IT infrastructure is not optimized to meet these demands, your business is at risk and could end up costing you more than you think.

Auxis brings certified and highly specialized IT Infrastructure Services experts to ensure you have an optimized, well secure and scalable IT infrastructure. We will provide you with the peace of mind that your IT Operations are well controlled so you can better focus on the innovation and technology led enablement that your business needs from you the most.

70% of CIOs are assuming leadership of high-impact initiatives having to shift investment and people toward business priorities.”

Gartner - The 2021 CIO Agenda

Our IT Infrastructure Managed Services

Data Center Management

Maintain availability and performance of back-end servers, storage units and infrastructure applications such as Email, Document collaboration, OneDrive, Backups, Antivirus, and patching.

Cloud Services

Maintain availability and performance, monitor, OS support, patching, backup and restoring services, virus protection and storage management of all in-scope cloud instances.

Network Management

Monitor and manage all key network elements such as Routers, Firewalls, Switches, Wireless Access Points, and site connectivity.

NOC Monitoring

Detection, triage, resolution and/or escalation of incidents occurring in the infrastructure devices.

Security Management

Monitor and manage environment for security, respond to vulnerabilities, attacks and perform/coordinate remediations.

Key Features of Our IT Infrastructure Services

Whether you own your data center, have your data center assets at a colocation facility, or run a hybrid cloud environment, Auxis IT Infrastructure Management Services are designed with the following key features that will maximize the value of your IT investment through improved productivity and quality:

Advanced IT Infrastructure Management Operating Practices

Continuous improvement mindset based on ITIL® and Six Sigma® frameworks

Customizable Flexible Packages

Pay only for what is needed through Auxis “pay per device” pricing model leveraging US-based and nearshore capabilities

Enhanced Availability and Reduced Risk

Guaranteed uptime to restore operations quickly minimizing business impact for IT Mission Critical systems.

24x7x365 Rapid Response with Multiple Contact Channels

Personalized response anytime, anywhere, 24x7x365 with the ability to request help desk support via phone, e-mail or a self service management portal.

Access to the Latest Automation Tools

Improved productivity and service consistency by leveraging our comprehensive automation platform from Incident Management to Alert Monitoring and RPA

Business Continuity and Resiliency

Best-in-class security, data protection and disaster recovery capabilities

Industry Standards and Regulations Compliance

Ability to run operations through structured processes and procedures compliant with SSAE-16, Sarbanes-Oxley, and others

Increase Responsiveness and Scalability

Selection and configuration of the most appropriate cloud infrastructure (IaaS) to meet and rapidly adapt to new business demands

Why Auxis IT Infrastructure Management Services?

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Auxis has a 24+ year track record of successfully helping executive teams turn around and achieve High-performance IT organizations.

24+ Year Track Record

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Our delivery center is located in Costa Rica, the #1 Nearshore Outsourcing destination with quick direct flights to all major US airports. We offer 24x7x365 support and outstanding English skills within the US same time zone.

Close to Home

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We have a unique perspective that comes from being both an advisor and a hands-on technology operator.

Unique Perspective

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We leverage automation tools in the ITIL process framework

Best-In-Class Technologies

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Our consulting arm and continuous process improvement mindset will ensure you get more than labor savings: improved and standardized processes, controls, and reporting.

Process Experts

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We place a high premium and strong focus on metrics and SLAs. We're committed to not just "maintaining" SLAs, but to making your current model more predictable, scalable, and measurable.

Strong SLAs

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Customized, flexible, and high-touch model that translates into great customer service.

Customization

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Proven IT outsourcing services model with clients across the United States in multiple industries.

Proven Model

WEBINAR RECAP

Nearshoring to Latin America: Why Costa Rica is the Premier Alternative

Finance, IT, Customer Service and more!

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Trusted by Leading Organizations from Mid-Market to Enterprise

IT Infrastructure Managed Success Stories

Assisting Unilode with Managed Services of Their IT Infrastructure


Learn how Auxis helps Unilode with the digital transformation of its IT and network infrastructure and finishes 6 weeks ahead of schedule.

Auxis Helps Printing Tech Company with IT Divestiture and Builds a Modern IT Operation


Learn in this case study how Auxis successfully handled an IT divestiture for a leading printing technology company in 9 months.

Auxis Boosts Cloud DevOps Automation for Fortune 50 Retailer


A Fortune 50 Retailer leveraged Auxis as a key DevOps support partner to improve their cloud DevOps automation. Read the case study.

Luxury Brand Retailer Achieves 60% Cost Reduction through IT Outsourcing


Learn how Global Luxury Retailer Improves Store IT Operations While Reducing Costs By 60%+ by modernizing its IT operations with Auxis.

Auxis Helps Heartland Automotive Services Improving IT Operations


Learn how Heartland Automotive Services improves IT operations, increases revenue and productivity by outsourcing their IT and help desk

Restaurant Chain Converts IT Infrastructure with Cloud & POS MS


Auxis Performs IT infrastructure Assessment and Cloud Migration; Delivers IT Operations Management, End-User and restaurant IT Support for Major US Restaurant Chain

Proud Partners

Major Technologies Supported

READY TO BOOST YOUR INFRASTRUCTURE
PERFORMANCE?

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