With IT Infrastructure Management demands constantly changing, it can be difficult for your IT Infrastructure team to keep up with and leverage the latest technologies and operating practices.
You need an agile organization where resources are specialized and efficiently aligned to support the entire business in a fast, scalable, and flexible way. If your IT infrastructure is not optimized to meet these demands, your business is at risk and could end up costing you more than you think.
Auxis brings certified and highly specialized IT Infrastructure Services experts to ensure you have an optimized, well secure and scalable IT infrastructure. We will provide you with the peace of mind that your IT Operations are well controlled so you can better focus on the innovation and technology led enablement that your business needs from you the most.
Maintain availability and performance of back-end servers, storage units and infrastructure applications such as Email, Document collaboration, OneDrive, Backups, Antivirus, and patching.
Maintain availability and performance, monitor, OS support, patching, backup and restoring services, virus protection and storage management of all in-scope cloud instances.
Monitor and manage all key network elements such as Routers, Firewalls, Switches, Wireless Access Points, and site connectivity.
Detection, triage, resolution and/or escalation of incidents occurring in the infrastructure devices.
Whether you own your data center, have your data center assets at a colocation facility, or run a hybrid cloud environment, Auxis IT Infrastructure Management Services are designed with the following key features that will maximize the value of your IT investment through improved productivity and quality:
Advanced IT Infrastructure Management Operating Practices
Continuous improvement mindset based on ITIL® and Six Sigma® frameworks
Customizable Flexible Packages
Pay only for what is needed through Auxis “pay per device” pricing model leveraging US-based and nearshore capabilities
Enhanced Availability and Reduced Risk
Guaranteed uptime to restore operations quickly minimizing business impact for IT Mission Critical systems.
24x7x365 Rapid Response with Multiple Contact Channels
Personalized response anytime, anywhere, 24x7x365 with the ability to request help desk support via phone, e-mail or a self service management portal.
Access to the Latest Automation Tools
Improved productivity and service consistency by leveraging our comprehensive automation platform from Incident Management to Alert Monitoring and RPA
Business Continuity and Resiliency
Best-in-class security, data protection and disaster recovery capabilities
Industry Standards and Regulations Compliance
Ability to run operations through structured processes and procedures compliant with SSAE-16, Sarbanes-Oxley, and others
Increase Responsiveness and Scalability
Selection and configuration of the most appropriate cloud infrastructure (IaaS) to meet and rapidly adapt to new business demands
Auxis has a 24+ year track record of successfully helping executive teams turn around and achieve High-performance IT organizations.
24+ Year Track Record
Our delivery center is located in Costa Rica, the #1 Nearshore Outsourcing destination with quick direct flights to all major US airports. We offer 24x7x365 support and outstanding English skills within the US same time zone.
Close to Home
We have a unique perspective that comes from being both an advisor and a hands-on technology operator.
We leverage automation tools in the ITIL process framework
Our consulting arm and continuous process improvement mindset will ensure you get more than labor savings: improved and standardized processes, controls, and reporting.
We place a high premium and strong focus on metrics and SLAs. We're committed to not just "maintaining" SLAs, but to making your current model more predictable, scalable, and measurable.
Customized, flexible, and high-touch model that translates into great customer service.
Proven IT outsourcing services model with clients across the United States in multiple industries.
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