Help desk 100 outsourcing

 

AUXIS HELP DESK SUPPORT SERVICES

Responsive. Reliable. Remarkable.

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Transition to a High-Performance Help Desk

 

Delivering outstanding technology support to your end-users in a cost-effective manner can be very challenging. Like many organizations, you may be dealing with slow response times, inconsistent service levels, high turnover, and a lack of operational visibility and performance metrics.

We bring 20+ years of experience helping organizations solve these challenges by leveraging our 24x7x365 Costa Rica  Help Desk Support Services that uses a cost-effective, consumption-based model to scale and evolve from a people-centric to a service-centric operation. 

What our clients love about our Modern Service Desk Support model is that in addition to optimizing costs, they are upscaling their customer service experience through better processes, governance, and proactive management. 

Help Desk Outsourcing

91% of organizations that are currently outsourcing their service desk are planning to maintain or increase the level of work being outsourced."

 - 2017 IT Help Desk Outsourcing Trends & Customer Experience,
Computer Economics

The Modern Help Desk

The modern IT Service Desk goes beyond “break and fix” support. Auxis helps you achieve the
key characteristics of a high-performance Service Desk:
The Modern Help Desk - Clearly defined services

Clearly defined services mapped to business needs

The Modern Help Desk - Consumption-based pricing

Consumption-based pricing model

The Modern Help Desk - Process-dependent

Process-dependent versus people dependent

The Modern Help Desk - Robust knowledge base

Robust knowledge base

The Modern Help Desk - Strong performance metrics

Strong performance metrics and proactive problem management 

The Modern Help Desk - Workflow automation

Workflow automation in core processes

The Modern Help Desk - Self-service capabilities

Self-service capabilities

The Modern Help Desk - Flexible staffing model

Flexible staffing model to deal with business cycles

Our IT Help Desk Solutions

Scope & Capabilities

10 Benefits of our Help Desk Outsourcing Services

Why Auxis?

CLOSE TO HOME

Conveniently located in Costa Rica, the #1 Nearshore Outsourcing Destination with outstanding English skills.

PERFORMANCE-DRIVEN MINDSET

We go beyond labor savings and become a true value-creation partner to our clients. With deep ITIL expertise, we bring standard processes and controls to ensure continuous improvement and the optimal combination of governance, technologies, and people.

PROVEN MODEL SERVING THE US

We bring a proven track record supporting leading organizations in North America

HIGH CLIENT SATISFACTION

Customized, high-touch delivery model with 95%+ contract renewal rate

TOP 100 GLOBAL OUTSOURCER

Recognized as a Top 100 Global Outsourcing Provider by IAOP for three consecutive years (2016-2018)

20+ YEARS TRACK RECORD

We bring over 20 years of experience helping CIOs achieve peak performance in their IT Operations

FULL IT OPERATIONS CAPABILITIES

Ready to support all your IT Infrastructure Management needs beyond Service Desk

DEEP TECHNICAL SKILLS

Strong Technical Certifications & Partnerships including SSAE-18, AWS, Azure, etc.

Robust Service Level Agreements (SLAs)
> 60 - 75%
FIRST CALL
RESOLUTION RATE
<30 Sec
AVERAGE
SPEED ANSWER
<5%
CALL ABANDONMENT
RATE
>95%
RESOLUTION TARGETS
MET
<30 Min
INCIDENT OR
REQUEST RECORDING
Currently supporting more than…
Users
12,000
USERS
settings
120,000
TICKETS PER MONTH
loupe
70,000
REQUESTS PER MONTH
Our Clients

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WANT TO LEARN MORE ABOUT OUR CLIENT’S SUCCESS STORIES?
READ CASE STUDIES
Ready to achieve a High Performance Help Desk? Let’s connect
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Not ready for a consultation? Leverage our resource library

 Peak Performance Service Desk
Guide To Achieve Peak Performance In Your Service Desk
Brochure
IT Investment value
The Five Fundamentals To Getting the Most Value From Your IT Investment
Whitepaper
Service Desk Support large publisher
Auxis Provides Large Publisher Of Children's Books With Service Desk Support
Case Study