AUXIS HELP DESK

RESPONSIVE. RELIABLE.
REMARKABLE.

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Delivering outstanding technology support to your end-users in a cost-effective manner can be very challenging. Like many organizations, you are probably dealing with slow response times of ticket handling, high turnover, insufficient staff to absorb the growing ticket volume, and lack of visibility and performance metrics.

Over the last 20 years, we have focused on helping organizations like yourself dealing with these challenges by delivering a scalable Service Desk Operation that uses a variable cost model based on consumption and performance targets, instead of the traditional model of just adding staff with very little metrics.

Auxis Service Desk solution delivers a highly responsive 24x7x365 end-user experience, along with a proven set of industry standard processes and well-documented procedures.

12,000

USERS
SUPPORTED

120,000

TICKETS

70,000

REQUESTS

> 75%

FIRST-CALL
RESOLUTION RATE

> 95%

RESOLUTION
TARGETS MET

< 30

SECONDS AVERAGE
SPEED TO ANSWER

Our Solutions

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WHAT BENEFITS WILL YOU GET?

Increase your IT team’s focus on innovation and business growth
Reduce support costs
Optimize end-user productivity
Measure and reduce response times
Improve end-user and customer satisfaction
Increase automation and controls
Ability to scale quickly to keep pace with business needs
Realize a higher ROI compared to in-house help desk – when factoring costs for tools, staff, etc.

LOOKING TO IMPROVE YOUR HELP DESK OPERATION?
WE CAN HELP!

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