7 Benefits of Implementing ITIL Service Management
8/8/17 8:45 AM
In today's rapidly changing world of technology, businesses must be flexible and agile to adapt quickly when delivering critical IT services or risk getting left behind. This means setting up a wide range of processes, policies, controls, and activities to ensure that IT becomes an asset to the business and that your customers' ever increasing demands are satisfied in a cloudy, "as-a-service" world. When in discussions about this issue, two acronyms always come up: ITSM (IT service management) and ITIL (IT Infrastructure Library) ̶ however, though complementary, they often get confused.
Solving the IT Talent Shortage – Define your Core and Leverage Outsourcing
6/7/17 9:00 AM
Today, any CIO can tell you that one of their biggest concerns is the growing lack of IT talent in the market. With the massive uptick in cloud and mobility in industries across the board, the demand for both highly specialized and more general IT skills is creating a huge headache for businesses that are trying to remain competitive. Just look at any company's job listing page and you'll likely find that there are more openings for technology jobs than any other department. In fact, in the IT security space alone, Cybersecurity Ventures issued a 2017 report claiming that the workforce shortage will reach 1.5 million by 2019, more than 209,000 jobs in the U.S. are currently unfilled and that postings are up 74 percent over the past five years.
In today's cloudy and mobile world, people expect to be able to access what they want wherever they are on the network and from whatever device they choose. To satisfy this demand, businesses need to become agiler and have the ability to scale resources up or down on-the-fly. Procuring the infrastructure to enable these elastic environments in-house, however, can be extremely expensive and time-intensive, and you often end up with more resources than you need - in other words - IT becomes a drain on your budget. In fact, organizations are often paying around 40 percent of the IT budget for over-capacity, according to a recent article by CIO.
Omnichannel Optimization: Aligning Technology with Business Processes
11/8/16 7:44 AM
In an increasingly omnichannel world, customers have a wide variety of channels to choose from when making purchases. Thanks to Amazon and other ecommerce innovators, those same customers also expect to receive their purchases almost instantaneously, regardless of what channel they are accessing. To illustrate this change in demand, a recent report by Technavio estimates that the market for same-day delivery in the US will hit $987 million by 2019. Today's customers are also increasingly opting for the buy online and pick up in-store option, with 82 percent of respondents of a recent Temando survey stating so.
Technology is at the heart of everything your business does, even if you don’t realize it. In fact, in just the last minute, there were over 149 million emails sent, 66,600 Tumblr posts, 431,000 Tweets, 125,940 Skype calls, 43,000 Instagram uploads and over three million Google searches amounting to over two million GB of internet traffic.