Choosing a UiPath Automation Partner: 5 Traits that Matter 

In brief

• Amid ongoing cost pressures and uncertainty, adopting AI and automation is a strategic priority – implemented by nearly 60% of organizations over the last 12 months. 
• 60% of enterprises are leveraging outsourcing to drive AI adoption in 2025, gaining access to AI automation tools and talent they lack within their organization. 
• The UiPath Business Automation Platform ranks as the top choice for maximizing the potential of AI at work, boasting a 3.6x greater market share than its closest competitor. 
• Five qualities matter most when choosing a UiPath automation partner, including business expertise, a deep talent pipeline, and a proven track record of measurable ROI.

Artificial intelligence (AI) and automation are no longer “nice-to-haves” — they’re must-haves for staying relevant, agile, and resilient in a fast-changing market. As advancements like Agentic AI enable organizations to reach new heights of efficiency and productivity, the gap between early adopters and laggards is widening – making it harder for slower-moving organizations to catch up. 

Nearly two-thirds of CFOs said automating tasks typically performed by employees is a strategic priority for their companies, with 60% implementing automation over the last 12 months, according to the 2024 CFO Survey by Duke University and the Federal Reserve Banks of Richmond and Atlanta. 

But while there’s no disputing the promise of AI-powered automation, choosing the wrong intelligent automation partner can derail your transformation before it starts.

Some 60% of organizations are leveraging outsourcing to drive AI adoption in 2025 – and 57% plan to develop new partnerships with a focus on AI – gaining access to talent, expertise, and tools unavailable within their enterprise to drive sustainable success (Deloitte Global Outsourcing Survey 2024). 

UiPath’s Business Automation Platform stands as the top choice for realizing the full potential of AI at Work, commanding a market share that is 3.6 times greater than its closest competitor. UiPath’s full ecosystem of tools offers an unmatched ability to automate end-to-end workflows by elevating task-based Robotic Process Automation (RPA) with emerging capabilities such as Agentic AI, Generative AI, and Specialized AI like Intelligent Document Processing to power a future-ready organization. 

But all UiPath AI and RPA partners are not the same, and just hiring one of them is far from a guarantee of success. While 75% of companies rank AI as a top investment priority, only 25% are seeing significant value, BCG’s 2025 Closing the AI Impact Gap report found. 

As demand for AI-powered automation soars, so does the number of providers. Choosing the right technology implementation partner can be overwhelming – and many businesses don’t understand what separates a top-tier partner from the rest. Let’s examine five key considerations for choosing the right automation partner to lead your journey to success. 

What are the key automation partner requirements to look for? 

Technical expertise is important, but other criteria are just as critical to ensuring an implementation runs smoothly, causes minimal disruptions to existing workflows, and achieves desired results. Whether you are starting an AI and automation journey or taking your existing program to the next level with AI, selecting the right partner is key to achieving the outcomes you expect.

Here are five key qualities to look for: 

1. A business-led approach to digital transformation 

Make no mistake, AI and automation are disruptive technologies. When implemented properly, they can transform the way your business works – cutting costs, improving efficiency, turbocharging productivity, accelerating decision-making, enhancing customer experiences, and freeing human workers to focus on higher-value activities.

However, applying AI-powered automation without fixing the underlying flaws in a business process – or picking the wrong processes to automate – are among the biggest reasons automation projects fail. 

Too often, a technology implementation partner brings technical expertise but doesn’t understand process design or business strategy. As a result, they apply automation without analyzing how a process can be improved, how it impacts upstream or downstream activities, and where it fits with the company’s operational profile and greater strategic goals.

Unfortunately, that simply sinks resources into making inefficient processes run faster.

UiPath automation partners that combine business and technical expertise recognize that successful transformation infuses AI and automation into the heart of business strategy. They work closely with business stakeholders to continuously identify what stands in the way of operational excellence, demonstrate “the art of the possible” with UiPath capabilities, and design a better way of work. 

They are experts in identifying the parts of your business that can benefit most from transformation. They have the process knowledge to spot inefficiencies and redesign workflows to achieve your goals. 

They will help you prioritize a roadmap that ensures AI and automation are deployed strategically and most effectively to achieve targeted business outcomes and align with business goals. 

A top-tier partner will also maintain a 360-degree view of transformation – analyzing the broader impact across employees, departments, and other business areas to ensure ROI for each initiative is clear, supported, and appropriate for the organization. This elevated perspective further ensures change won’t break related processes. 

2. A proven track record of measurable ROI 

As organizations advance beyond implementing initial quick wins or a Proof of Concept, pressure mounts to deliver sustainable success. But C-suite executives report limited returns on enterprise-wide AI investments: only 19% say revenues have increased more than 5% (McKinsey 2025 Superagency in the Workplace report). 

Maximizing AI and automation ROI demands technical excellence. But it also requires clear success metrics, well-defined use cases, and alignment with strategic goals.

Once again, selecting an AI and RPA partner with business acumen delivers a clear advantage, bringing the ability to innovate new solutions to business challenges and identify unexpected opportunities. Implementers who only focus on the technical side of automation are much less prepared to sell and deliver true business transformation to the C-suite. 

Look for providers with a clear track record of delivering measurable ROI, detailing a proven value realization framework that includes process discovery, governance, change management, and continuous optimization.

The overarching strategy should identify the key phases of the AI and automation program and the critical elements needed to achieve success. This makes it easier to articulate total costs and potential benefits for your business case, evaluate opportunities, measure impact, and scale initiatives effectively. 

Continuously quantifying value is essential to the long-term success of your automation program, tracking and managing results to achieve targeted business outcomes. But most organizations struggle to measure AI performance, with 60% failing to define and monitor any KPIs related to AI and value creation, BCG found.

A top-quality partner will provide actionable, data-driven insights through customizable, interactive dashboards that monitor KPIs and metrics in real time, enabling quick corrections, proven value, and maximized returns. 

They will also convey performance of AI and automation processes via historical data analysis that helps identify patterns and trends. This further helps determine when business owners are not executing based on their new automation capabilities and offer appropriate guidance so the expected value isn’t lost.

3. Deep knowledge of UiPath features and capabilities, from Agentic AI to RPA 

AI and automation technology are rapidly advancing, and UiPath stands at the forefront of innovation like Agentic AI that is revolutionizing how organizations operate. UiPath is pioneering agentic automation that introduces intelligent software robots, or agents, that can autonomously manage tasks, tools, and decision-making steps to achieve a defined goal without constant human intervention. 

But most industry leaders are still trying to get the initial steps of their AI journey right, and agentic takes AI’s capabilities to a whole new level. Partners who have achieved UiPath’s highest Platinum and Certified Professional Services accreditations are best-equipped to understand the true opportunities and challenges this emerging technology brings – and innovate solutions leveraging the best tools from the full breadth of UiPath features and capabilities. 

A UiPath Platinum Partner has demonstrated the highest level of expertise, proven success in complex deployments, and deep alignment with UiPath’s best practices and intelligent automation technologies. They have access to early product releases, advanced training, and dedicated support from the world’s leading automation provider — enabling them to craft more innovative, scalable, and future-ready automation strategies.

Customers benefit from real-world experience, faster time to value, and higher confidence in achieving ROI from their automation investment. 

Choosing an AI and RPA implementation partner who is exclusively focused on UiPath takes this expertise to another level. While many providers tout the ability to work with any automation platform as an advantage, there’s truth to the adage: jack of all trades, master of none.

Partners who narrow their focus to developing deep, specialized expertise in UiPath stay on the cutting edge of the platform’s innovations, updates, and best practices — ensuring effective process mining, faster, development cycles, the most innovative solutions, and better long-term outcomes.

Choosing an AI automation company that lives and breathes UiPath also delivers teams that are highly trained and experienced in solving a wide variety of automation challenges within the UiPath ecosystem, reducing risk and maximizing ROI.

4. The ability to keep automation running 24/7 

An AI automation journey doesn’t end at implementation. While Agentic AI brings an unprecedented ability to continuously adapt and enhance its performance, most automation will inevitably require some tweaking to manage unexpected process exceptions. 

But managing automation operations requires a different mindset and set of skills than design and implementation. And unfortunately, many providers are pure implementation companies that lack the managed services skill sets, infrastructure, technology, and scale to manage large-scale programs effectively across the automation lifecycle. 

Assigning developers who are focused on other priorities to reactively handle support issues can work for a small number of automations. But scaling your program requires a critical shift in the paradigm, bringing a service mindset that ensures fast resolution and proactive monitoring to keep business-critical processes running smoothly. 

When evaluating a UiPath AI and RPA partner, look for a provider who views managed services as an inherent and structured part of the automation journey. Challenge them to help you understand how they will structure and provide governance for the support engagement.

Your partner should bring the operational experience to monitor, maintain, and optimize your automations around the clock. Exceptional providers come to the table with expertise in IT operations, security, and infrastructure management that ensures they are not just “keeping the lights on” but putting service-level agreements (SLAs) in place to drive real value, continuous improvement, and responsive support.

5. A cost-effective talent pipeline to combat AI & automation talent shortages 

Given the widening AI skills gap and rising costs in the U.S., gaining access to a skilled and cost-effective talent pool is a critical differentiator when choosing your UiPath automation partner.

The shortage of AI and automation talent stands as a top challenge for enterprises in the U.S., with lack of internal knowledge and preparation cited as the biggest reasons four in five AI projects fail, Pluralsight’s 2025 Tech Forecast found. Salaries are surging as companies compete for a small supply of top talent, with AI roles comprising half the highest-paid IT skills in the U.S. 

Key to a successful journey is choosing an automation partner with the expertise and depth of resources you need to meet business deadlines. Besides talent on the bench, a quality implementation partner should be able to detail plans for minimizing attrition, keeping staff current with new technologies, and maintaining a continuous talent pipeline.

While some companies look to offshoring in Asia to leverage the lowest cost model, running automation programs on the other side of the world brings additional burdens. Distant time zones are a formidable challenge to automation success, which requires constant communication between the automation team and the business to align, adjust business requirements, and discuss new scenarios as they appear through the development and testing phases.

The ability to collaborate in the same time zone is a significant component to consider when choosing an automation partner. A high-quality nearshore provider offers the same level of certified AI and automation resources you can find in the U.S. – lowering labor costs by an average 30-50% while providing the smooth communication, real-time collaboration, cultural alignment, and outstanding English proficiency needed to quickly resolve urgent issues and deliver automation projects successfully.

Latin America has emerged as a preferred tech destination for North American companies over the past five years – ranking as the #1 up-and-coming tech talent market globally on CBRE’s Scoring Tech Talent 2024 report. In fact, intelligent automation service delivery is now successfully performed by 59% of shared services in Latin America, compared to 28% of shared services globally, according to the 2024 State of the GBS and Outsourcing Industry in Latin America report by SSON Research & Analytics and Auxis.

That finding is underscored by Computer Economics’ IT Outsourcing Statistics report, which found IT leaders rank physical proximity as the #1 factor for choosing a tech outsourcing provider due to reduced operational challenges – even if a lower cost could be found in a more distant location.

Why Auxis: Recognized as a world leader in UiPath AI and automation

The UiPath automation partner you choose can make or break your initiative — impacting everything from speed of deployment to long-term ROI.

There’s a reason 90+% of Auxis customers choose to expand their initial intelligent automation engagements into long-term partnerships. Auxis was recognized as UiPath’s 2024 Foundational Partner of the Year for the Americas for its exceptional ability to place AI and automation at the cornerstone of business innovation and success. It stands among the top 1% of UiPath partners globally, joining a handful of providers who have earned both the platform’s highest Platinum Partner and Certified Professional Services accreditations. 

Auxis’ technical excellence is supported by nearly 30 years of business transformation experience and consulting services – bringing an unmatched ability to combine technology with process improvement, identify the right use cases, align automation with business goals, avoid common pitfalls, and ensure value realization at every stage.

Partnering with Auxis guarantees intelligent automation services that become an extension of your business team — accelerating transformation, reducing risk, and setting your automation program up for scalable, sustainable success. 

Want to learn more about how Auxis can help you leverage agentic automation and other AI and automation technologies for streamlining business processes and transforming operations? Schedule a consultation with our intelligent automation experts today! Or, visit our resource center for intelligent automation tips, strategies, and success stories.

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