Close this search box.

Case Study

A Banking Digital Transformation Case Study

Client Profile

Our client is a bank with a three-decade history of excellence in serving the Caribbean. It has evolved into a leading financial services group in the region, offering a comprehensive range of services including retail, commercial, corporate, merchant, trustee, investments, and brokerage services.

Business Challenge

Leverage digital technologies for updating records of 4,000+ high-risk clients

The bank confronted a formidable challenge in the digital transformation of their client information management system. They needed to implement digital initiatives to update the records of over 4,000 high-risk clients in the Bank core system, which is the back-end system that processes daily banking transactions and posts updates to accounts and other financial records.

To begin these digital transformation efforts, the bank needed to reach out to every client via email, validate an array of document types, cross-reference the submitted data with the existing input in the core system, then the core system needed to be updated with the validated information. With this, the bank aimed to enhance the accuracy and efficiency of their client information while adhering to stringent regulatory standards.

However, the process was complicated by the fact that the bank had no established procedure in place for handling these updates. Also, Multi-Factor Authentication (MFA) and business applications involved were new to the bank. The absence of available plug-and-play resources intensified the assignment, requiring a solution that not only systematized operations but also mitigated the necessity for additional manpower.

This necessitated automation, which could also help with the need for seamless integration of third-party digital tools and the orchestration of collaboration among diverse bank departments.

Solution & Approach

Build an effective digital transformation strategy leveraging RPA and Document Understanding

In response to the bank’s digital transformation needs, Auxis devised a comprehensive solution leveraging the robust capabilities of UiPath, the No. 1 automation tools provider. Using UiPath’s Robotic Process Automation (RPA) tool in combination with the components of Intelligent Document Understanding and Action Center, we created three distinct automations to streamline the notification and validation processes, laying the foundation for a seamless core system update.

The pivotal aspect of these digital transformation initiatives was that these end-to-end automations did not require any manual intervention from the client team.

The three automations in their digital transformation process were as follows:

Email Notification Automation

This automation tool would serve as the initial touchpoint with clients and would extract the required information from the database and autonomously dispatch daily notifications to clients, prompting them to submit their updated information and documents through a web portal. It would also validate documentation submitted by clients through the Customer Portal.

Follow-Up Automation

This automation tool would be instrumental in maintaining engagement. For clients who hadn’t responded to the initial notification, this automation implemented a structured follow-up strategy, sending reminders every two weeks.

This proactive approach not only ensured a higher response rate but also demonstrated the adaptability of the solution to varying client timelines.

Document Validation Automation

The final automation tool represented the core of their digital transformation journey. It allowed the system to mark transactions as completed or flag exceptions, seamlessly integrating human intervention through the Action Center when necessary.

This multifaceted automation would interface with the back-office portal, extract inputs, download documents, and employ Optical Character Recognition (OCR) technology to scrutinize and validate customer information against submitted documentation.

Integral to the success of this transformation was the training Auxis provided to the bank back-office team on effectively utilizing UiPath’s Action Center, which serves as a bridge between automation and human intervention, where any exceptions that the automation threw up could be manually reviewed.

With this successful digital transformation, Auxis not only addressed the immediate challenges and provided a high quality customer experience, but also established the foundation for continuous advancement in digital technology capabilities.


Streamlined processes providing operational efficiencies, enhanced visibility

This banking digital transformation case study stands as a testament to the transformative power of
technology in streamlining complex processes to afford clients agility in managing critical client

Our partnership with the bank has yielded several key outcomes:

Download the Case Study to see the Results

A Banking Digital Transformation Case Study

Related Content