Real Estate Company Reduces Costs & Improves Customer Service

Apr 10, 2016 5:55:00 AM / by Marc Meyer

Marc Meyer

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Client

$80 MM Real Estate Development and Property Management Company

Business Challenge

Company’s IT department provided significant risk to overall company operations due to poor documentation and inadequate segregation of duties. Company needed to improve IT governance, performance and efficiency.

Solution

  • Auxis provided IT transition services to help executive team take control of IT operations from long term CIO who needed to be rapidly removed from organization without impacting ongoing operations
  • Outsourced IT Operations Management and End User support including:
    • 24×7 service desk with live technical support
    • Server and network monitoring for over 70 networked devices End User support for over 100 users
    • Implemented new incident, problem and asset management processes and supporting technologies
    • Upgraded entire IT infrastructure and management support services
    • Implemented a comprehensive catalog of IT Services with clearly defined standard of performance
    • Implemented a standard operating model based on a combination of ITIL and Cobit standards
    • Scope of model included Incident, Request, Change, Problem, Release, Configuration, Capacity, Availability, Performance, Disaster Recovery and Service Level Management processes
    • Provide IT Governance, including PCI compliance support

    Results

    • Seamless transition of IT operations from long term CIO
    • 30% reduction in annual IT related capital expenditures
    • 10% reduction in annual management fees due to implementation of a variable cost model
    • High customer satisfaction – Renewed annual contract 8 times