There’s been a lot of hype during the last two weeks around Amazon’s acquisition of Whole Foods. Just when you thought that the traditional retail industry couldn't be in a more serious state of...

With the latest 2017 POS technology changes to PCI-DSS, and ever-changing security requirements in a world in which electronic transactions are constantly under attack, there are significant changes...

Recently, I was meeting with a client after performing an assessment on their back office operations. Unfortunately, the assessment highlighted a number of areas where the company was significantly...

Did I get your attention with this title? In reality, good employees don’t turn, “bad”, but in a lot of cases, they can outgrow the roles that they are performing in your organization.  Employee...

In an increasingly omnichannel world, customers have a wide variety of channels to choose from when making purchases. Thanks to Amazon and other ecommerce innovators, those same customers also expect...

I recently attended a conference on shared services, and throughout the 3 days, there were multiple sessions focused on the millennial workforce: hiring them, motivating them, retaining them, and...

It seems like you can’t log into the Internet without being bombarded with proclamations about new business technologies solutions that are streamlining and improving back office processing across...

Latin America is rich in opportunities, from growing market reach to rationalizing operating costs, but these opportunities are not exempt from related challenges.

Latin America is rich in opportunities, from growing market reach to rationalizing operating costs, but these opportunities are not exempt from related challenges.

Latin America is rich in opportunities, from growing market reach to rationalizing operating costs, but it is a region that also presents challenges.

The complexity of any organization’s operating model is heavily influenced by the environment in which it conducts business.

Latin America presents a plethora of opportunities for Multinationals, from market development on a region with an aggregate GDP in excess of five trillion USD, to manufacturing, to supply chain...

We have worked with many companies over the years, analyzing their back office operations and looking for ways to increase performance and efficiency.

Execution has enjoyed an impressive reputation in the last few years under the banner that any strategy is worthless if not executed.  While this assertion is tautologically undeniable, it is also...

Benchmarking is a good tool to understand what other organizations are doing, but it needs to be taken with a grain--or rather a pinch--of salt.

Recently, our own Jose Alvarez, Director of Managed Services, spoke to the research firm Clutch, providing feedback on the use and implementation of Amazon S3 service. Obviously, we’re proud to help...