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6/28/17 2:50 PM

What does Amazon's Whole Foods Purchase mean to the Retail Industry?

 There’s been a lot of hype during the last two weeks around Amazon’s acquisition of Whole Foods. Just when you thought that the traditional retail industry couldn't be in a more serious state of...

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4/3/17 6:03 PM

POS Technology and Security Challenge (2017)

 With the latest 2017 POS technology changes to PCI-DSS, and ever-changing security requirements in a world in which electronic transactions are constantly under attack, there are significant changes...

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3/20/17 2:52 PM

When Innovation is a Four Letter Word: Keys to Innovative Leadership

Recently, I was meeting with a client after performing an assessment on their back office operations. Unfortunately, the assessment highlighted a number of areas where the company was significantly...

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12/19/16 1:39 PM

When Good Employees Turn “Bad” – The Challenge of Employee Tenure

Did I get your attention with this title? In reality, good employees don’t turn, “bad”, but in a lot of cases, they can outgrow the roles that they are performing in your organization.  Employee...

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11/8/16 7:44 AM

Omnichannel Optimization: Aligning Technology with Business Processes

In an increasingly omnichannel world, customers have a wide variety of channels to choose from when making purchases. Thanks to Amazon and other ecommerce innovators, those same customers also expect...

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10/19/16 11:31 AM

The Myth of the Millennials

 I recently attended a conference on shared services, and throughout the 3 days, there were multiple sessions focused on the millennial workforce: hiring them, motivating them, retaining them, and...

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9/21/16 1:56 PM

New Business Technologies: RPA & Cloud Solutions

It seems like you can’t log into the Internet without being bombarded with proclamations about new business technologies solutions that are streamlining and improving back office processing across...

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9/19/16 3:12 PM

How to Leverage Your Cost to Serve to Improve Profitability

Latin America is rich in opportunities, from growing market reach to rationalizing operating costs, but these opportunities are not exempt from related challenges.

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8/18/16 12:54 PM

Leveraging Technology in Latin America

 Latin America is rich in opportunities, from growing market reach to rationalizing operating costs, but these opportunities are not exempt from related challenges.

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8/17/16 4:43 PM

Improve Working Capital by Paying Attention to Your Inventory

 Latin America is rich in opportunities, from growing market reach to rationalizing operating costs, but it is a region that also presents challenges.

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8/11/16 11:18 AM

Managing Complexity in Latin America

 The complexity of any organization’s operating model is heavily influenced by the environment in which it conducts business.

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7/22/16 4:08 PM

5 Pressing Issues Confronting Multinationals in Latin America

Latin America presents a plethora of opportunities for Multinationals, from market development on a region with an aggregate GDP in excess of five trillion USD, to manufacturing, to supply chain...

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7/10/16 1:58 PM

Changing The “Back Office Dynamic”

We have worked with many companies over the years, analyzing their back office operations and looking for ways to increase performance and efficiency.

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6/30/16 1:32 PM

The Strategy/Execution Duality

Execution has enjoyed an impressive reputation in the last few years under the banner that any strategy is worthless if not executed.  While this assertion is tautologically undeniable, it is also...

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5/25/16 1:08 PM

The Dark Side of Benchmarking

 Benchmarking is a good tool to understand what other organizations are doing, but it needs to be taken with a grain--or rather a pinch--of salt.

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12/22/15 10:25 AM

Explore Amazon S3 Benefits: Flexible, Scalable And Secure

Recently, our own Jose Alvarez, Director of Managed Services, spoke to the research firm Clutch, providing feedback on the use and implementation of Amazon S3 service. Obviously, we’re proud to help...

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