Peak Performance Blog

Improved Operating Model

Operating at scale demands adjustments, if not significant changes, to the IT model. CIOs must respond to this demand by expanding IT resources from a single, back-office department, into a more holistic, process-driven and measurable approach. Strong governance and clear performance requirements need to be implemented across the entire organization. If not, companies could face the dreaded Shadow IT problem - a disorganized and decentralized mess that is arduous to manage and difficult to scale.

The unprecedented economic shutdown of the past few months has made one thing crystal clear - the “new normal” is going to require even greater reliance and expansion of Information Technology across most industries and organizations. The organizations who prosper in this new era will be increasingly the ones who can harness and truly exploit the power of Information Technology to drive their business forward.

Why well-designed processes don’t limit IT’s abilities, they enhance them Thoughtfully-designed processes are an essential part of any successful enterprise – streamlining tasks and making sure resources are put to optimal use. But when it comes to IT, business processes are often viewed with suspicion – considered nothing more than bureaucratic controls that limit the creativity of tech professionals.

No business wants to become the next data breach poster child. And companies are right to be concerned: in 2018, data breaches cost American businesses an average of $7.91 million – significantly higher than any other country.

According to the latest forecast by Gartner, worldwide IT spending is projected to total $3.7 trillion in 2018, an increase of 4.3 percent from 2017 estimated spending of $3.5 trillion. In a recent Tech Pro Research survey, respondents reported that their organizations will be prioritizing spending on security, cloud services and hardware in 2018. 

In today's rapidly changing world of technology, businesses must be flexible and agile to adapt quickly when delivering critical IT services or risk getting left behind. This means setting up a wide range of processes, policies, controls, and activities to ensure that IT becomes an asset to the business and that your customers' ever increasing demands are satisfied in a cloudy, "as-a-service" world. When in discussions about this issue, two acronyms always come up: ITSM (IT service management) and ITIL (IT Infrastructure Library) ̶ however, though complementary, they often get confused.

In today's cloudy and mobile world, people expect to be able to access what they want wherever they are on the network and from whatever device they choose. To satisfy this demand, businesses need to become agiler and have the ability to scale resources up or down on-the-fly. Procuring the infrastructure to enable these elastic environments in-house, however, can be extremely expensive and time-intensive, and you often end up with more resources than you need - in other words - IT becomes a drain on your budget. In fact, organizations are often paying around 40 percent of the IT budget for over-capacity, according to a recent article by CIO.

In today's cloudy and hyper-connected world, IT executives are being tasked to do more in the face of ever-shrinking IT budgets. 

Technology is at the heart of everything your business does, even if you don’t realize it.  In fact, in just the last minute, there were over 149 million emails sent, 66,600 Tumblr posts, 431,000 Tweets, 125,940 Skype calls, 43,000 Instagram uploads and over three million Google searches amounting to over two million GB of internet traffic.