Leveraging industry benchmarks to “rate” the services provided by the Finance function can be an important component in assessing the existing health and quality of your business operations.

Even before COVID-19, the drumbeat was growing among leading enterprise organizations that it was time to rethink the traditional corporate IT Department. The pandemic disruptions have only...

How to Be Strategic in the Post-Coronavirus Era The flurry of adrenaline-fueled decisions that helped businesses navigate the unprecedented disruption of COVID-19 may be behind us - but more change...

A Robotic Process Automation (RPA) journey marks a watershed moment for an enterprise. Without question, a lightning-fast digital workforce that can accurately perform back office tasks...

The evolving role of the CFO in today’s business world is nothing new. But the unprecedented challenges presented by the COVID-19 pandemic are lending a new urgency to the transformation.

The scale and speed of change that the global COVID-19 pandemic inflicted upon enterprise organizations is unprecedented. And in its aftermath, the way we work will never be the same.  Consumer...

Since its explosion into business operations over the past 5 years, Robotic Process Automation (“RPA”) has proven to be a tremendous tool for delivering business value. Initially, the main perceived...

IT organizations must accelerate their efforts to become more scalable, agile, proactive and forward-thinking in order to adequately support the distributed workforce at scale. They need to consider...

Behind every successful Robotic Process Automation (RPA) program is an outstanding human team. RPA can transform the way an organization does business – freeing human workers to focus on higher-value...

The global COVID-19 pandemic is pushing enterprise organizations to innovate like never before. Even business leaders who have been slow to adopt automation technologies are pressuring their IT...

The role of the CFO is changing across every industry. Modern CFOs are shattering the boundaries of their department’s traditional “scorekeeping” role to provide insight-driven strategies that drive...

Even before COVID-19, nearshore back office models were gaining momentum as the go-to solution for many forward-thinking organizations in the U.S. But the impact of the pandemic has only heightened...

With 62% of CFOs planning to make significant SG&A cuts this year as a result of the coronavirus crisis, it’s important to take a step back and assess “how lean is too lean?” 

COVID-19 is forcing organizations to rethink the challenges of migrating back office operations overseas. Pandemic lockdowns spotlighted a critical issue with offshoring to India and other Asian...

The unprecedented economic shutdown of the past few months has made one thing crystal clear - the “new normal” is going to require even greater reliance and expansion of Information Technology across...

The End of the Line for Traditional Finance The train had already left the station, but it was a local, with many stops along the way. Now with COVID-19, the train has changed to an express, and the...

The world is changing right in front of our eyes, and every aspect of our lives is going to be touched in one way or another by the COVID-19 crisis. How we manage our business operations is certainly...

A well-written service level agreement (SLA) stands as a critical component of the relationship between a client and a BPO (Business Process Outsourcing) provider. At its simplest level, it ensures...

CFOs who think outsourcing means packing up their department’s entire roster of duties and shipping them overseas never to be heard from again need to reassess the current state not just of...

It’s the kind of chicken or egg question that can get consultants opening for hours: If a Finance Department aims to outsource and perform an Enterprise Resource Planning (ERP) system implementation,...