Auxis Releases Results of Industry-First Latin America Shared Services Survey

 

Ft. Lauderdale, FL. (September 01, 2016) Auxis, a leader in providing performance-driven management consulting and outsourcing services and a pioneer in the Latin America Shared Services industry, has released the results of its groundbreaking 2016 Latin America Shared Services Survey. Raul Vega, Auxis Founder and CEO, unveiled the results on Monday August 22nd as part of the opening remarks of the 10th Annual Shared Services and Outsourcing Week Latin America, hosted in Miami, Florida.

“Latin America has become a premier destination for back office Shared Services and Outsourcing. The inherent advantages of cultural affinity, geographic proximity, time zone and strong labor pool have driven a significant growth in the number of organization’s who are leveraging Latin America for improving their back office operations. Today, a who’s who of global organizations are either operating or planning to leverage operations in Latin America to improve their back office operations. Despite all of this activity, true operational information and insights specific to the region was scarce,” said Vega. “This study is our attempt to narrow this information gap by embarking on a deeper exploration of Shared Services in Latin America and providing some actionable insights,” he added.

Key findings from the Auxis study include:

  • 90% of centers are providing services across multiple business functions.Top functions identified are Finance & Accounting (100%), Master Data (87%), HR (68%), and Customer Service & Contact Center (65%).
  • 54% of respondents achieved labor cost savings above 20% and 72% achieved productivity improvements higher than 20%.
  • Outsourcing is a growing trend with 40% of respondents planning to outsource more in the near future.
  • Satisfaction level is high with over 80% of respondents citing satisfaction with service levels, controls, productivity and efficiency.

“We strongly feel that this collective information will be of enormous value to organizations looking to learn more about how to improve and optimize their back office operations,” Vega explained.

“Going forward, we believe that centers in the region will continue expanding and the trend toward outsourcing will grow as centers become more mature and shift their focus towards more value-added, analytical processes,” he added.

To download the full survey report, click here.

About Auxis

Auxis is a performance-driven Consulting and Outsourcing firm that was an early pioneer in the Latin America Shared Services industry and a firm believer in the strategic advantages of nearshoring. Auxis’ founders led the establishment of the first international SSC for PepsiCo in the early 90s, and have since advised hundreds of Fortune 1000 organizations on global business services. Auxis brings a very different service delivery model that is grounded by its unique perspective of Advisor, Outsourcer and Former Industry Operators. With a focus on flexibility, customization and faster speed to benefit, Auxis is able to consistently deliver successful Shared Services initiatives from strategy and design to implementation and optimization.

UPCOMING EVENTS 

Redesigning Compensation Plans
Wed, March 6, 2019, 8-10AM

hosted by The CFO Leadership Council NYC
Offices of Goodwin | NY Times Building
620 8th Avenue, 
26th Floor
New York City, NY  10018

Shared Services & Outsourcing Week
March 11-14, 2019
Disney's Coronado Spring Resort, Orlando FL

CFO CHICAGO 
Sponsor/Presenter
Thurs. March 21, 2019 | 
9:30AM-5:30PM
Chicago venue-TBD

Law School for the CFO 
Wed. April 10, 2019 
Time TBD
Boston venue TBD

Connect CFO Leadership Summit
April 14-16, 2019.

The Red Rock Casino Resort & Spa, Las Vegas 

WEBINAR: 
Creating Value with Finance Nearshore Outsourcing:
Why CFOS Should Take a Closer Look

April 17, 2019 12-1pm EST.
Hosted by Auxis & The CFO Leadership Council

The CFO Leadership Conference 
May 13-14, 2019 
Boston Seaport District

CIO Visions Summit
June 2-4, 2019
Las Vegas, Nevada

Term Sheet Wars
Wed, June 12, 2019 

hosted by The CFO Leadership Council NYC
Time & Venue TBD

Intelligent Automation Week
July 29-Aug 1, 2019
Venue TBD

CFO New York 
Sponsor/Presenter
Thurs. Aug 15, 2019 | 
9:30AM-5:30PM
NYC venue-TBD

PAST EVENTS

Cyber Security: Practical Protection for the Modern Age
hosted by NYC CFO Leadership Council
Wed, January 23, 2019

Business Opportunities in Costa Rica - Breakfast Seminar
January 18, 2019
Fairleigh Dickinson University
Teaneck, NJ 07666

CFO New York
Sponsor/Presenter
December 13, 2018, NY

Future of Digital Production Teams 
Featured Panelist: Raul Vega, Auxis CEO
December 4, 2018, New York City 

Webinar: Where Are We With RPA
VIEW ON-DEMAND RPA webinar

Get exclusive insights on the current state of RPA based on results of our 2018 RPA Study
Presented by: Eric Liebross, Sr VP Back Office Optimization, Auxis 

Midmarket CIO Forum San Antonio, TX
Sponsor & Presenter, The Economics of IT
Sept 30-Oct 2, 2018

Operating Partners Forum - New York
Presenting: Modernizing Back Office Operations in PE Backed Organizations
Oct 17-18, 2018



CFO Chicago
Sponsor & Host of Roundtable Discussions, "The Modern Back Office"
Aug 16, 2018

 

Intelligent Automation Week Chicago
Panel Discussion Where Are We With RPA?  
Presented key findings of our 2018 RPA Study-Download here
Moderated by: Eric Liebross, Sr VP Back Office Optimization, Auxis 
July 30-Aug 2, 2018

Camscat Shared Services LATAM Conference - Costa Rica 
Co-Sponsored with UiPath
Presented: Where Are We With RPA? Auxis 2018 RPA Survey Report-Download here 
July 11-12, 2018 

"The Tech-Savvy CFO: Leveraging Emerging Technologies" 
Hosted by CFO Leadership Council Event

Featured Panelist: Eric Liebross, Sr VP Back Office Optimization, Auxis 
May 15th 

Midsize Enterprise Summit - Orlando, FL
SPONSOR & Boardroom presenter: Robotics Process Automation
Presenter: Alvaro Prieto, Auxis Sr. Managing Director, Founder & Technology Leader
April 29-May 1, 2018

CIO Mid Market Summit - Savannah, GA
Sponsor & Boardroom session presenter: Robotics Process Automation
Presenter: Alvaro Prieto, Auxis Sr. Managing Director, Founder & Technology Leader
April 8-10, 2018

Shared Services & Outsourcing Week - Orlando, FL
Interactive Discussion: The New Location Paradox 

HOSTED BY: Eric Liebross, Sr VP Back Office Optimization, Auxis 
March 19-22, 2018


WEBINAR SERIES: ROBOTICS PROCESS AUTOMATION

Host – Eric Liebross, Sr VP Back Office Optimization at Auxis

PART 1 - RPA 101: Getting Your Feet Wet
OCTOBER 4, 2017 – 1:00 - 2:00 PM EST

PART 2 - Diving into RPA
NOVEMBER 9, 2017 – 1:00 - 2:00 PM EST

WEBINAR SERIES: CHECKLIST FOR EMBARKING ON THE F&A BPO OUTSOURCING JOURNEY!
OCTOBER 11, 2017 – 1:00 - 2:00 PM EST
Hosted by Nearshore Americas & Trinidad & Tobago IFC
Guest Speaker: Auxis CEO, Raul Vega

11th ANNUAL SHARED SERVICES & OUTSOURCING WEEK LATAM
AUGUST 23-25, 2017 – The Ritz-Carlton Coconut Grove, Miami, FL
Chair Sponsor – Raul Vega, Auxis CEO
Booth #1


21st SHARED SERVICES & OUTSOURCING WEEK - SSOW 2017
March 06 – 09th 2017 - Loews Royal Pacific, Orlando, FL
Booth# 423

10th ANNUAL SHARED SERVICES & OUTSOURCING WEEK LATAM 
August 22 - 24, 2016 Ritz-Carlton Coconut Grove, Miami, FL
Chair Sponsor – Raul Vega, Auxis CEO

9th ANNUAL SHARED SERVICES & OUTSOURCING WEEK LATAM 
October 26-29, 2015 - Alexander Resort Miami, FL
Chair Sponsor – Raul Vega, Auxis CEO

AWS re:Invent  
October 6th – 9th 2015 - Las Vegas,NV