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When Innovation is a Four Letter Word: Keys to Innovative Leadership

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Outsourcing vs. Captive Shared Services: Which Model is Right For You?

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How IT Outsourcing Can Relieve Today's Restaurant Industry Struggles

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When Good Employees Turn “Bad” – The Challenge of Employee Tenure

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“Demanding Satisfaction!”, or Overcoming Customer Service Challenges in the Digital Age

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Keys to a Successful Cloud Strategy

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Unlocking Hidden Value in Your IT Operations to Fund Digital Transformation

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Omnichannel Optimization: Aligning Technology with Business Processes

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The Myth of the Millennials

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If It Ain’t Broke Enough, Live With It. Or, Stop Tolerating Ho-Hum Operational Performance

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New Business Technologies (RPA! Cloud Solutions! EIPP! Automated Closing!) The Future is Here? Not so Fast…

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Optimizing Back Office Operations in Latin America

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Improve Profitability by Understanding Your Cost to Serve

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2016 Conference Recap: 10th Annual Shared Services & Outsourcing Week LatAm

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Leveraging Technology in Latin America

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Improve Working Capital by Paying Attention to Your Inventory

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How to Run Your IT Like a Business

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The Big Secret (That Larger Companies Know) Of Back Office Efficiency

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Location, Location, Location: Is the Nearshore Option Right for You?

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Managing Complexity in Latin America

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