Retail Transformation

Evolving From a Traditional to an Agile Operating Model

Industry experts predicted a “Retail Apocalypse” in 2017, estimating that businesses would close up to 39% more stores that year compared to the Great Recession in 2008. Then the COVID-19 pandemic hit in 2020, bringing with it a new set of major economic shifts and challenges for the retail industry.


After these difficult and historic events, it has become clear that if businesses want to survive and thrive in the retail industry’s ever-changing landscape, they need to move away from traditional operating models to modern ones, which will enable them to regain their competitive edge and brace for future disruptions.

Read this whitepaper to learn why organizations that embrace a modern operating model will be better equipped to handle the retail industry’s future challenges versus their competitors.

Topics Covered:

  • Why does a modern operating model in retail go beyond e-commerce?
  • Fundamental questions businesses must ask themselves to stay competitive
  • The benefits of an Agile Operating Model and how to adopt it