Fort Lauderdale, Fla. – May 20, 2024 – Auxis, a leading management consulting and nearshore outsourcing firm, today announced it is now a corporate member of the Service Desk Institute (SDI), the highly respected independent advisory organization to the service desk industry for more than 30 years.
Partnering with SDI enables Auxis to double down on its commitment to service desk excellence – leveraging industry-leading learning and development tools, the latest benchmarking data, service accreditations, and more to drive continuous improvement, best-in-breed practices, and the most cutting-edge solutions to its customers.
“I am thrilled about our partnership with Service Desk Institute,” said Jose Alvarez, Managing Director of IT at Auxis. “This collaboration will empower our Service Desk practice to reach new heights, offering our teams invaluable training and benchmarking resources as well as access to a rich community network. With this support, we are poised to deliver even more efficient and modern service desk solutions for our clients.”
Service desks across industries face challenging times amid IT talent shortages and an increasing volume of service tickets in today’s digital world. Companies are increasingly turning to external providers to deliver higher-quality, proactive support faster and more cost-effectively.
Fifty percent of organizations already outsource at least part of their help desk function, and this growth trajectory is expected to continue, with 91% of organizations expecting to either increase or maintain their level of outsourced work, according to the 2023 IT Outsourcing Statistics report by Computer Economics.
Auxis’ nearshore service desk outsourcing solutions are well-positioned to meet this ramped-up demand. Ranked annually as one of the world’s top outsourcing providers on IAOP’s Global Outsourcing 100, Auxis stands out as one of the only true nearshore players on the IAOP list. Its help desk customers benefit from cost-effective, high-quality support solutions delivered by top-tier IT talent that operate in U.S. time zones, ensuring swift response and resolution.
Fortune 1000 organizations across industries rely on Auxis to transform outdated help desks into modernized, high-performing service desks, infused with AI-powered automation, 24x7x365 coverage, process optimization, performance analytics that drive continuous improvement, and more.
“We’re delighted to welcome Auxis to the SDI Member community!” SDI Chair Paul Rodrigues said. “Each new member adds their unique insight and experience that we can all benefit from, in return for the value they enjoy from their member resources.”
About Auxis
Auxis is a leading management consulting and outsourcing firm that helps organizations modernize and scale their business operations through innovative processes, technologies, and organizational structures. Its core solutions include Nearshore Finance, IT, and Business Operations Outsourcing; Intelligent Automation; Cloud; and Analytics. Fortune 1000 organizations across industries have relied on Auxis for more than a quarter-century to obtain real benefits and ROI from every engagement. A nearshore outsourcing pioneer, Auxis has been featured annually on IAOP’s elite Outsourcing Global 100 list since 2015. To learn more about Auxis and its services, visit www.auxis.com.
Whitepaper/Guides
2024 Auxis Help Desk Report: A Step-by-Step Guide to Successfully Outsourcing your Service Desk
About SDI
For over 30 years, SDI has worked with service desk professionals and organizations around the world to support their service improvement and transformation journeys. SDI’s globally recognized Service Desk Certification (SDC) program is the only benchmarking standard based on industry best practice standards, designed specifically to certify service desk quality.
To learn more, visit servicedeskinstitute.com.
