In an era of evolving business paradigms, Auxis redefines how the most modern organizations navigate modern business needs.
Since 1997 we have harnessed nearshoring’s potential and promoted a business model and a culture which exude exceptional client service. Here, specialized services replace generic approaches as service leads with years of industry experience, not career consultants, work with clients to formulate custom solutions. As a top nearshore outsourcing company, we honor the principle that one solution cannot accommodate every diverse modern business priority and preference.
This conviction led us to engineer an integrated nearshore platform in LATAM, with primary delivery hubs strategically located in Costa Rica and Colombia. The outcome: customized Finance & Accounting, Business Support, IT, and Digital Transformation solutions that seamlessly align with clients’ operations.
We design and implement high-impact strategic initiatives aimed at helping CFOs optimize, scale, and modernize their finance operations.
We assist CIOs in maturing and modernizing their IT operations by leveraging best-in-class processes, technologies, and talent to become true business partners.
From Customer Service to HR to other industry-specific functions, we help you establish high-performance business operations.
Modernization is easier said than done. We guide you through your end-to-end digital transformation journey, including Intelligent Automation, Analytics, Cloud, and more.
- Source: Auxis Report: A Deeper Exploration of Shared Services in Latin America
We are nearshore outsourcing pioneers, recognized annually on IAOP’s elite Outsourcing Global 100 list and named a “Major Contender” on Everest Group’s Finance and Accounting Outsourcing (FAO) PEAK Matrix® Assessment. We continue to stand out as one of the only market leaders with a robust nearshore model.
Leveraging our extensive experience as advisors, BPO operators, and industry veterans for more than 25 years, we bring unmatched insights into the best practices and operational strategy for achieving breakthrough performance faster and more cost-effectively. With end-to-end process transformation capabilities and innovative technology solutions, we deliver more than labor arbitrage – optimizing your business operations so you can focus on your core competencies.
Situated in the premier nearshore outsourcing destinations, Costa Rica and Colombia – with support hubs in Mexico, Argentina, and Guatemala – we provide real-time collaboration and communication through time zone compatibility and convenient, direct flights connecting us to major cities across the U.S.
Our location in top nearshore markets ensures outsourcing doesn’t sacrifice performance. Partnering with Auxis delivers a deep bench of highly educated talent with outstanding English proficiency. Beat labor shortages with subject matter expertise and certifications across critical business functions. Our higher-level talent also provides the critical-thinking skills needed as organizations start to outsource more complex, judgment-intensive processes. We further enhance your operations with instant access to high-quality resources with specialized skillsets like intelligent automation, analytics, and cybersecurity that can be difficult or expensive to hire at home.
As the ongoing labor shortage causes salaries to rise, nearshoring to Colombia and Costa Rica can help you significantly reduce operational costs, delivering an average 30-60% labor arbitrage compared to the U.S. Savings are even greater in large, expensive markets like New York and Los Angeles.
Cultural differences contribute to the failure of more than 70% of international ventures, according to a Business Standard report. The geographic proximity and common European root of our nearshore markets drives close alignment with U.S. culture, work approach, and overall values – enabling efficient communication and easy rapport that allow us to function as a true extension of your team. The extensive number of North American companies doing business in the region also ensures familiarity with western business practices, supporting the professional judgment integral to the delivery of processes across your value chain.
We understand the unique demands of your industry – and we tailor our solutions to meet your distinctive needs. Whether that means healthcare revenue cycle management processes that merge efficiency with HIPAA compliance, collections models that help CPG companies meet the billing demands of big box retailers, virtual audit and brand protection services for restaurants, or other industry-specific services, we provide practical solutions that help you build modernized, cost-effective operations for your industry.
We tailor our nearshore BPO and ITO services to match the challenges and opportunities unique to your business. Through our high-touch delivery model and flexible, results-driven approach, we become an extension of your team – optimizing processes, elevating operational visibility, boosting accuracy and compliance, and holding ourselves accountable for value realization.
Our nearshore outsourcing services are always evaluated through a digital transformation lens, and we are constantly looking for ways to leverage new technology to increase productivity and performance. We take a business-led approach to technology innovation in your business operations, strategically layering intelligent automation, machine learning, advanced analytics, and more to enable agile decision-making and support your greater organizational goals.
As one of the first to offer IT and business services from the region, Auxis brings deep industry knowledge and unmatched customer experience in serving US companies. Going beyond cost savings, our delivery centers and supporting hubs in Latin America offer highly skilled talent, cultural alignment, improved capabilities, and operational standardization for long term value.
Discover the most mature shared services destination in the Americas. With access to top talent, a favorable business environment, robust infrastructure, and deep experience supporting processes across the value chain, Costa Rica is an ideal choice for successful nearshore outsourcing.
Ranked #1 in Latin America for availability of skilled talent (IMD World Talent Ranking) and #1 for financial attractiveness in LATAM (Kearney Global Services Location Index).
Our support hubs offer the best quality, technically skilled talent from top nearshoring destinations including Mexico, Argentina, and Guatemala, and use best practices, technology, and innovation to drive continuous process improvement.
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Case Study
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Case Study
Nearshore outsourcing is the practice of partnering with service providers in nearby countries to handle various business functions like IT, finance, HR, or customer support. It enables real-time collaboration, greater cultural alignment, and easier travel than traditional outsourcing solutions in Asia, while still delivering significant cost savings compared to U.S.-based teams.
Nearshore outsourcing provides a strategic balance of cost efficiency and operational alignment. Businesses benefit from access to skilled talent in nearby regions, faster issue resolution and real-time communication due to time zone compatibility, and smoother collaboration thanks to shared language and cultural similarities. Nearshoring also simplifies travel and oversight compared to more distant offshore models.
For U.S.-based companies, popular nearshore outsourcing destinations include countries in Latin America, with top locations including Costa Rica, Colombia, and Mexico. These “Big 3” nearshore markets offer proximity, time zone compatibility, and cost efficiency. They also provide strong English proficiency, deep pools of skilled talent, cultural affinity, and a solid understanding of U.S. business practices due to the wealth of North American companies operating within their borders. This makes them ideal for performance of IT, finance, HR, customer support, and other business operations.
Common functions that benefit from nearshore outsourcing include IT support, application development, finance and accounting, customer service, and other back-office operations. Companies are also increasingly turning to Latin America to perform more complex, time-sensitive, and/or high-touch business processes such as healthcare revenue cycle management, HR, and intelligent automation due to advantages like close collaboration, real-time communication, and cultural affinity that supports judgment-intensive service delivery.
Nearshore outsourcing involves working with teams in nearby countries, offering an important alternative to offshore and onshore models. Unlike offshore outsourcing, it provides better time zone alignment, cultural compatibility, more familiar accents, and easier collaboration. Compared to onshore outsourcing, nearshore solutions typically deliver the same quality at a lower cost. The 2024 State of the GBS & Outsourcing Industry in Latin America by SSON and Auxis reported satisfaction levels of 87% with Latin America shared services delivery, compared to 53% in Asia, 64% in Europe, and 69% in North America.
Nearshore outsourcing accelerates digital transformation by providing access to deep pools of skilled and certified talent in emerging areas like AI and automation that can be expensive or difficult to find in the U.S. The cost savings achieved through nearshore labor can further be reinvested into digital initiatives, helping to self-fund the program. Additionally, close collaboration and time zone alignment enable faster project delivery and ongoing innovation, helping organizations implement new technologies efficiently while maintaining control. For instance, the 2024 State of the GBS & Outsourcing Industry in Latin America by SSON and Auxis found intelligent automation services are successfully delivered by 59% of LATAM shared services vs. 28% of global shared services operations.
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Are you intrigued by LATAM’s nearshore advantage? Make it a reality for your business. Auxis can help.
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