Recently, Auxis CEO, Raul Vega, sat down for an interview with Nearshore Americas about what’s happening in the nearshore space for their new Faces in the Crowd section.

A new Auxis study uncovers 50%+ outsourcing cost savings for most transactional processing positions

Shared Services and Outsourcing have both proven to be a great business model for reducing operating costs and gaining greater operational scalability for your back office while maintaining a high quality of customer service.

The typical back-office of most organizations spends 75-80% of their time “keeping the lights on.” This means transactional processing and non-value added activities. This dynamic leaves only 20-25% of your capacity for business growth activities such as strategic planning, customer insights, and analytics.

Today’s competitive business landscape calls for aggressive and sustainable ways to cut internal costs without compromising the service levels of the organization. One area that has been prone to drive cost-cutting initiatives, and will continue to do so going forward is the back office through the establishment of shared services and outsourcing models.

The 21^st HR Shared Services & Outsourcing Summit, organized by IQPC, was held this week in Chicago from May 15^th to May 18^th, 2017.

Shared Services and Outsourcing models are no longer just for Global Fortune 500 companies. Today, we see an ever-increasing interest from middle-market organizations (companies ranging in revenue size from $200M-$2B) to reduce their back office costs and improve productivity and performance. More than ever, outsourcing is being viewed as one of the best ways to achieve these improvements, creating a new kind of shared services operation for these smaller organizations. In addition, if you are a larger organization and have still not considered shared services and/or outsourcing, you are late in the game.

In reality, good employees don’t turn, “bad”, but in a lot of cases, they can outgrow the roles that they are performing in your organization.  Employee tenure, without professional growth and development, can hurt an organization, both financially as well as operationally.  And you’re not doing your employee any favor either, if he or she is doing the same job for many, many years.

There's no question about it - today's customers are more demanding than ever.  With an ever-increasing number of channels becoming available to research, compare prices, find deals, purchase, receive and return products and services, retailers must not only deploy the technologies to support an omnichannel world, but deliver the best customer service possible.

 I recently attended a conference on shared services, and throughout the 3 days, there were multiple sessions focused on the millennial workforce: hiring them, motivating them, retaining them, and developing them. 

Auxis CEO, Raul Vega chaired the 10^th Annual Shared Services and Outsourcing Week Latin America from August 22^nd to August 24^th in Coconut Grove, FL.

In my previous blog post, I let you in on the “big secret” that larger enterprises use to help them get more value out of their back office operations.

When companies begin to develop their Global Business Services (“GBS”) strategy, the first question that typically comes up is, “What locations will provide the most value?”

Mid-market enterprises (MMEs) are like the Rodney Dangerfield of the business world, “They don’t get no respect!”

 As an experienced service provider, we think we understand what makes a good outsourcing operation. We focus on service levels, customer service, managing cost and attrition, and profitability.

According to Deloitte’s annual “Global Outsourcing and Insourcing Survey,” the biggest concern of companies considering outsourcing is their ability to effectively manage supplier performance.

Key Steps for Understanding the “Real” Business Case

Once you’ve made the decision to outsource, how should you begin the process?

We have worked with many companies over the years, analyzing their back office operations and looking for ways to increase performance and efficiency.