Nearshore Americas Interviews Auxis’ CEO, Raul Vega

4/2/19 10:45 AM

Recently, Auxis CEO, Raul Vega, sat down for an interview with Nearshore Americas about what’s happening in the nearshore space for their new Faces in the Crowd section.

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The Numbers are In: It's Time for NY CFO's to Consider Finance Nearshore Outsourcing

2/22/19 5:51 PM

A new Auxis study uncovers 50%+ outsourcing cost savings for most transactional processing positions

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Attend Costa Rica’s Top 2018 Shared Services LatAm Conference

6/14/18 4:46 PM
 
Now in its sixth year, The Shared Services Latin America Forum is one of the few conferences out there focusing specifically on the latest trends in the Shared Services & Outsourcing industry in Latin America. The event is organized by CamSCAT, a highly recognized private and non-profit organization that represents companies in the services sector located in Costa Rica (the #1 Nearshore Destination) and the Latin America region.
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4 Reasons Why You Should Consider Nearshoring Vs Offshoring

6/12/18 9:14 AM

Shared Services and Outsourcing have both proven to be a great business model for reducing operating costs and gaining greater operational scalability for your back office while maintaining a high quality of customer service.

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The Modern Back Office: What Is It And Why Your Organization Needs It

12/7/17 3:16 PM

The typical back-office of most organizations spends 75-80% of their time “keeping the lights on.” This means transactional processing and non-value added activities. This dynamic leaves only 20-25% of your capacity for business growth activities such as strategic planning, customer insights, and analytics.

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7 Key Components of a Business Case for Shared Services and Outsourcing

11/30/17 1:30 PM

Today’s competitive business landscape calls for aggressive and sustainable ways to cut internal costs without compromising the service levels of the organization. One area that has been prone to drive cost-cutting initiatives, and will continue to do so going forward is the back office through the establishment of shared services and outsourcing models.

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2017 HR Shared Services & Outsourcing Summit Chicago: LatAm Focus Day Recap

5/17/17 3:27 PM

The 21st HR Shared Services & Outsourcing Summit, organized by IQPC, was held this week in Chicago from May 15th to May 18th, 2017.

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Outsourcing vs. Captive Shared Services: Which Model is Right For You?

1/13/17 9:47 AM

Shared Services and Outsourcing models are no longer just for Global Fortune 500 companies. Today, we see an ever-increasing interest from middle-market organizations (companies ranging in revenue size from $200M-$2B) to reduce their back office costs and improve productivity and performance. More than ever, outsourcing is being viewed as one of the best ways to achieve these improvements, creating a new kind of shared services operation for these smaller organizations. In addition, if you are a larger organization and have still not considered shared services and/or outsourcing, you are late in the game.

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When Good Employees Turn “Bad” – The Challenge of Employee Tenure

12/19/16 1:39 PM
Did I get your attention with this title?

 

In reality, good employees don’t turn, “bad”, but in a lot of cases, they can outgrow the roles that they are performing in your organization.  Employee tenure, without professional growth and development, can hurt an organization, both financially as well as operationally.  And you’re not doing your employee any favor either, if he or she is doing the same job for many, many years.

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“Demanding Satisfaction!”, or Overcoming Customer Service Challenges in the Digital Age

11/15/16 3:08 PM

There's no question about it - today's customers are more demanding than ever.  With an ever-increasing number of channels becoming available to research, compare prices, find deals, purchase, receive and return products and services, retailers must not only deploy the technologies to support an omnichannel world, but deliver the best customer service possible.

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The Myth of the Millennials

10/19/16 11:31 AM

 I recently attended a conference on shared services, and throughout the 3 days, there were multiple sessions focused on the millennial workforce: hiring them, motivating them, retaining them, and developing them. 

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2016 Conference Recap: 10th Annual Shared Services & Outsourcing Week LatAm

9/7/16 12:22 PM

Auxis CEO, Raul Vega chaired the 10th Annual Shared Services and Outsourcing Week Latin America from August 22nd to August 24th in Coconut Grove, FL.

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The Big Secret (That Larger Companies Know) Of Back Office Efficiency

8/15/16 4:30 PM

In my previous blog post, I let you in on the “big secret” that larger enterprises use to help them get more value out of their back office operations.

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Location, Location, Location: Is the Nearshore Option Right for You?

8/13/16 4:45 PM

When companies begin to develop their Global Business Services (“GBS”) strategy, the first question that typically comes up is, “What locations will provide the most value?”

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Do Middle Market Companies Really Have the Time to Spend on Lower Value Work?

8/5/16 4:32 PM

Mid-market enterprises (MMEs) are like the Rodney Dangerfield of the business world, “They don’t get no respect!

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Building a Strong Outsourcing Operation: The Customer Perspective

8/1/16 1:06 PM

 As an experienced service provider, we think we understand what makes a good outsourcing operation. We focus on service levels, customer service, managing cost and attrition, and profitability.

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The Service Level Agreement: A Tool for Supplier Management, Performance Improvement or Both?

7/29/16 1:25 PM

According to Deloitte’s annual Global Outsourcing and Insourcing Survey, the biggest concern of companies considering outsourcing is their ability to effectively manage supplier performance.

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Are You Achieving the Expected Cost Savings from Outsourcing?

7/27/16 11:46 AM

 

Key Steps for Understanding the “Real” Business Case

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You’ve Made the Decision to Outsource….Now What?: A Phase-by-Phase Migration Strategy

7/16/16 12:25 PM

 

Once you’ve made the decision to outsource, how should you begin the process?

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Changing The “Back Office Dynamic”

7/10/16 1:58 PM

We have worked with many companies over the years, analyzing their back office operations and looking for ways to increase performance and efficiency.

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