Is Outsourcing the Secret to Digital Transformation Success?
6/18/19 2:08 PM
It doesn’t take most businesses long to grasp “going digital” is easier said than done. Forward-thinking businesses understand that the path to becoming future-proof in today’s global business environment is paved with digital transformation. But it doesn’t take long for most organizations to grasp that “going digital” is easier said than done.
Attend Costa Rica’s Top 2018 Shared Services LatAm Conference
6/14/18 4:46 PM
Now in its sixth year, The Shared Services Latin America Forumis one of the few conferences out there focusing specifically on the latest trends in the Shared Services & Outsourcing industry in Latin America. The event is organized byCamSCAT,a highly recognized private and non-profit organization that represents companies in the services sector located in Costa Rica (the #1 Nearshore Destination) and the Latin America region.
4 Reasons Why You Should Consider Nearshoring Vs Offshoring
6/12/18 9:14 AM
Shared Services and Outsourcing have both proven to be a great business model for reducing operating costs and gaining greater operational scalability for your back office while maintaining a high quality of customer service.
The Modern Back Office: What Is It And Why Your Organization Needs It
12/7/17 3:16 PM
The typical back-office of most organizations spends 75-80% of their time “keeping the lights on.” This means transactional processing and non-value added activities. This dynamic leaves only 20-25% of your capacity for business growth activities such as strategic planning, customer insights, and analytics.
7 Key Components of a Business Case for Shared Services and Outsourcing
11/30/17 1:30 PM
Today’s competitive business landscape calls for aggressive and sustainable ways to cut internal costs without compromising the service levels of the organization. One area that has been prone to drive cost-cutting initiatives, and will continue to do so going forward is the back office through the establishment of shared services and outsourcing models.
Outsourcing vs. Captive Shared Services: Which Model is Right For You?
1/13/17 9:47 AM
Shared Services and Outsourcing models are no longer just for Global Fortune 500 companies. Today, we see an ever-increasing interest from middle-market organizations (companies ranging in revenue size from $200M-$2B) to reduce their back office costs and improve productivity and performance. More than ever, outsourcing is being viewed as one of the best ways to achieve these improvements, creating a new kind of shared services operation for these smaller organizations. In addition, if you are a larger organization and have still not considered shared services and/or outsourcing, you are late in the game.
When Good Employees Turn “Bad” – The Challenge of Employee Tenure
12/19/16 1:39 PM
Did I get your attention with this title?
In reality, good employees don’t turn, “bad”, but in a lot of cases, they can outgrow the roles that they are performing in your organization. Employee tenure, without professional growth and development, can hurt an organization, both financially as well as operationally. And you’re not doing your employee any favor either, if he or she is doing the same job for many, many years.
“Demanding Satisfaction!”, or Overcoming Customer Service Challenges in the Digital Age
11/15/16 3:08 PM
There's no question about it - today's customers are more demanding than ever. With an ever-increasing number of channels becoming available to research, compare prices, find deals, purchase, receive and return products and services, retailers must not only deploy the technologies to support an omnichannel world, but deliver the best customer service possible.
I recently attended a conference on shared services, and throughout the 3 days, there were multiple sessions focused on the millennial workforce: hiring them, motivating them, retaining them, and developing them.