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3/4/20 10:44 AM

Selecting the Right Help Desk Outsourcing Partner

When a company chooses to outsource its IT help desk, it must take care to investigate providers completely. Things that look attractive on the surface -- like cheap level-one ticket servicing, for example -- could hide ugly surprises, like poorly trained staff and frequent ticket escalation. It is important to find an outsourcer committed not just to excellent ticket servicing with minimal escalation, but also prevention of issues and continuous improvement. 

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4/8/19 4:23 PM

Is an Outdated Help Desk Hurting Your Business?

8 characteristics of high-performance service desks driving productivity, efficiencies, and cost savings

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5/17/17 12:00 PM

IT Help Desk Outsourcing: Six Reasons Why You Should Consider It

Help desk outsourcing has become more popular. Why? Should you Outsource your Help Desk? While help desk services are essential for businesses of all sizes, operating one in-house is essentially a non-core function of your organization. In other words,

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7/24/16 10:56 AM

Top 3 Common Help Desk Problems and Solutions

It’s one thing to have to wait in long hold queues when you’re calling your cable company for help desk services, but quite another when you’re being asked to hold from within your own company, 

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