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3/3/21 4:54 PM

The Importance of IT Service Management in 2021 and Beyond

In the post-pandemic era, substantial responsibility for business continuity and growth rests squarely on the IT organization’s shoulders. But unfortunately, IT’s traditionally unstructured,...

2/16/21 12:00 PM

2021 Guide: Best RPA Tools and Why UiPath is #1

If 2020 began with more companies testing the waters of Robotic Process Automation (RPA), 2021 has seen a tsunami starting. In the post-pandemic era, even organizations that were slow to embrace...

2/10/21 12:36 PM

Outsourcing Myths: Why Big Outsourcing Companies Can Fail You

Size does matter when it comes to your outsourcing partner - but not in the way you may think. Many executives often believe that working with big outsourcing companies is always the best (and...

2/2/21 5:00 PM

8 IT Help Desk Metrics You Should Track for Optimal Performance

It’s no secret that using key performance indicators (KPIs) can help ensure optimal performance and drive innovation within an organization. Still, to this day some organizations struggle with what...

1/20/21 5:00 PM

2021: Time to Rethink Your Shared Services Location Strategy

The same way COVID has profoundly impacted the way we conduct business, it has also caused many executives in Corporate America to rethink their current Back Office & Shared Services Location...

1/12/21 5:04 PM

How to Outsource Your Help Desk: A Step-by-Step Guide

With more than 70% of organizations planning to permanently shift at least some operations to a Work From Home (WFH) model, a well-run IT help desk is no longer a “nice-to-have” but a “must-have” in...

1/6/21 5:01 PM

8 Smart Tips for Choosing the Right Outsourcing Partner

Enterprises have long leveraged Business Process Outsourcing (BPO) to keep up with the modern business world's break-neck pace. High-quality BPO not only boosts the productivity and efficiency of...

12/16/20 5:00 PM

The Benefits of Nearshoring DevOps for U.S. Companies

DevOps is no longer just a buzzword, but an integral part of progressive IT organizations. Enterprises at the forefront of the Digital Age know that infusing IT with highly skilled DevOps resources...

12/14/20 4:26 PM

2020 Rewind: From RPA to Hyperautomation-Key UiPath Platform Enhancements to Consider Next Year

In the last 12 months, the process automation space has gone through a significant transformation. Leading RPA platforms like UiPath have further integrated with key technologies to bring to market...

12/2/20 5:00 PM

Outsourcing DevOps: Why Nearshoring Teams Make Sense, Part 1

Speed is everything in the modern business world – and DevOps is quickly emerging as the elixir that enables IT organizations across every industry to operate at higher speeds with excellent...

11/18/20 5:00 PM

How to Select the Best RPA Infrastructure for Your Organization

At the end of the day, your Robotic Process Automation (RPA) is only as good as the foundation you build it on. Making the right RPA infrastructure choices sets the stage for successful...

11/16/20 5:00 PM

The “Real” Benefits of Digital Transformation

What Top Performing F&A Departments Are Doing to Optimize Their Operations Over this past year, two main topics of discussion for Finance executives has been the impact of the Coronavirus Pandemic on...

11/4/20 3:07 PM

3 Key Steps to Speed Up ROI for RPA

At this point, you’ve probably heard the tantalizing promise: RPA ROI is achieved in less than a year – generating faster turnaround times, lower operating costs, improved compliance, and higher...

11/2/20 5:00 PM

The Challenges of Digital Transformation (Outsourcing Can Help!)

2020 has certainly been an interesting year. Many companies went into the year planning to “dip their toes” into the Digital Transformation (“DT”) pool, only to be thrown into the deep end.

10/14/20 6:41 PM

Benchmarking Finance & Accounting: Which Metrics to Track?

According to benchmarking industry leader The Hackett Group, top benchmarking performers deliver services at 46% lower cost with 52% less FTEs than their lower performing peers. We know that...

10/6/20 5:02 PM

How Your RPA Business Analyst Can Make or Break Your Automation Program

Too many RPA journeys fall apart because organizations fail to recognize the critical need to establish a strong, multi-functional team from early on to successfully implement and scale their...

9/30/20 6:25 PM

How to Scale RPA?: The “Secret Sauce” to Success

It’s a proven fact that Robotic Process Automation (RPA) delivers huge benefits to organizations that get it right. ROI is measured in months instead of years and operational costs typically drop by...

9/16/20 6:00 PM

Benchmarking Your Finance Department Size and Cost

Leveraging industry benchmarks to “rate” the services provided by the Finance function can be an important component in assessing the existing health and quality of your business operations.

9/14/20 4:48 PM

IT Transformation Strategy: 5 Steps to Modernize IT Ops

Even before COVID-19, the drumbeat was growing among leading enterprise organizations that it was time to rethink the traditional corporate IT Department. The pandemic disruptions have only...

9/8/20 6:00 PM

5 Business Transformation Strategies In The Post-COVID Era

How to Be Strategic in the Post-Coronavirus Era The flurry of adrenaline-fueled decisions that helped businesses navigate the unprecedented disruption of COVID-19 may be behind us - but more change...

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