Shared services and Global Business Services (GBS) models are undergoing a structural transformation. In 2026, the conversation is no longer about whether shared services can deliver cost efficiency.
The real question is how effectively these models can deliver enterprise value, operational resilience, and scalable execution amid persistent talent shortages, rising service expectations, and accelerating AI adoption.
Our infographic distills key insights from SSON’s 2026 State of the Shared Services & Outsourcing Industry Global Market Report and SSON-Auxis research into one executive-ready snapshot — highlighting the structural shifts shaping the future of shared services.
Download the infographic to explore:
- Why 86% plan to expand shared services scope
- How hybrid (captive + outsourcing) models now dominate delivery
- Why value — not savings — is the biggest strategic priority
- How nearshore strategies are embedded in global operating models
- What GBS leaders expect from outsourcing partners in 2026
- How Agentic AI and automation are redefining execution at scale
- What these shifts signal for the future of shared services
