What does a typical SSC in Latin America look like (e.g. size, maturity, languages, etc.)?
What geographies are they covering?
What functions and processes are they supporting?
What results have they achieved in terms of labor cost savings and productivity improvements?
What were the top drivers to implement shared services and how satisfied are they now?
How much are they outsourcing and planning to outsource in the future?
What technologies are they using and planning to implement?
What are their key challenges and concerns?
Are they planning to expand and how?