Latin America has become a premier destination for shared services, with operations graduating from purely transactional models, into a broad range of higher value-add services. Nearshoring is growing, and hybrid captive-outsourcing models are emerging as a response to both center maturity and regional complexity.
Despite all of this activity, information specific to the region is scarce. Most relevant studies cover the more generic global, landscape, lacking focus and depth as to what is truly going on in Latin America.
As we talk to our clients, these strategic and operational questions about shared service centers (“SSC”) in Latin America are current:
This study is our attempt to narrow this information gap by embarking on a deeper exploration of shared services in Latin America and providing some actionable insights.
We hope you find this information as valuable as we do.