In this special TechBytes Spotlight, host Rob Grimes sits down with Keith Sayewitz, Managing Director at Auxis (now part of Grant Thornton (US)), to explore how shared services and outsourcing are transforming the restaurant, retail, and hospitality industries. Keith shares how leading brands are leveraging nearshore delivery centers in Latin America to achieve operational excellence, digital innovation, and lower costs across IT support, POS administration, customer care, finance and accounting, HR, and virtual store compliance audits – while integrating deeply with each brand’s culture and standards.
Ready to Elevate Your Back Office Operations?
Discover how top brands are achieving operational excellence through nearshoring
The conversation highlights the shift toward hybrid outsourcing models post-pandemic, the importance of operational visibility, and how AI-enabled processes can improve efficiency while reducing costs. Keith emphasizes that while technology and processes matter, understanding the client’s operations and culture is key to delivering value.
Whether you’re facing operational headaches, or simply want to understand how your industry’s top performers are staying ahead, this episode offers actionable advice on selecting the right partner, integrating AI, and building a model that delivers sustainable cost savings, continuous improvement, and next-level brand consistency.
This is a must-listen for operators, franchisees, IT leaders, and anyone shaping the future of restaurants, retail, and hospitality.
