Managing an Asia-based offshore model can be a very challenging and daunting endeavor, even for the largest and more seasoned U.S-based companies. Long distances, language barriers and time zone differences are just some of the issues executives face when dealing with traditional off-shore outsourcing operations.
As more and more companies realize this, Latin America has emerged as a preferred Shared Services & Outsourcing destination, with Costa Rica being one of the major players. Learn what makes Costa rica the premiere nearshore destination for US based companies and how you can leverage its competitive advantages as an outsourcing destination.
What was covered:
About the Speaker:
VP, Business Operations & Finance Transformation
Eric brings more than 30 years of experience and a proven track record of success helping CFOs modernize and achieve peak performance in their back office to become more scalable, innovative and strategic oriented.
He joined Auxis in 2002 and serves as Senior Managing Director, overseeing all Finance Transformation, Process Automation and Business Process Outsourcing services at Auxis. His areas of expertise include financial operations performance, shared services strategy, organizational and operating model design, process automation (e.g. RPA), and systems integration.
Eric led the establishment of Auxis’ nearshore business services center in Costa Rica in 2010, and launched the company’s Business Process Outsourcing practice that includes Finance & Accounting and Customer Service.
About the Speaker:
Former VP of Finance Operations
World Fuel Services
Cortney Dominguez is a senior executive with experience in leading digital transformation efforts. She is currently a Vice President at World Fuel Services, headquartered in Doral, FL. She has held various positions within WFS over the past 14 years and currently has oversight of several teams which are deploying smart automation and artificial intelligence solutions for the company. She is passionate about smart automation technology and how it will change the way work is performed.
When it comes to her experience with outsourcing to Costa Rica, the high level of satisfaction that WFS experienced not only with their automation initiatives but also with the caliber of the talent recruited there? spurred them to expand their Shared Service Center in San Jose beyond accounting operations and into areas such as Legal, HR, Internal Audits, and IT Development.
Due to the success attained outsourcing to Costa Rica, they currently have 12 robots and 37 processes implemented and are also working on OCR initiatives, and AI for certain processes such as customer credit analysis, and pricing analysis to find opportunities to improve their margins.
About the Speaker:
Ana María Romero Montoya
Lead Corporate Services at Costa Rican Investment Promotion Agency
Ana María Romero has worked for CINDE, the Costa Rican Investment Promotion Agency, for eleven years.
In that time, she has advised companies in the medical, retail, and manufacturing industry on their location strategy for service type operations. Her role has focused on helping them make the right decisions regarding Foreign Direct Investment projects. This included: Advisory support for multinational companies on their assessment process for a location in the Americas, as well as on their establishment process, coordinating with government officials in areas related to local regulations, Free Trade Zone Regime, red tape, Real Estate, and talent.
Ana María graduated from marketing at the Wesford Business School in Grenoble France and has an international relations degree at the Universidad Latina in Costa Rica; she has a Master's degree in Trade and International Markets at ULEAD in Costa Rica.