How To Leverage Automation The Right Way Within Your IT Operations

How To Leverage Automation The Right Way Within Your IT Operations

As a result of COVID, the CIO’s relationship with the business is stronger than ever with 70% of CIOs assuming leadership of high-impact initiatives.

In order to fulfill these new strategic demands CIOs will need to accelerate the automation of core IT operations to free up their teams from all those time-consuming, manual activities of “keeping the lights on” that are preventing them to be “up to the task”. According to Gartner, by 2024 hyper automation will reduce the cost of IT operations by 30% while reducing complexity in modern hybrid IT environments.

Only the automation-driven IT organizations will be able to effectively and securely manage the increasing number of tickets, alerts, and threats in their environment while also delivering on the business innovation agenda.

Watch our recap and learn the key automation opportunities in IT Operations and what does it take to implement them right!


Key Topics for Discussion

  • What are the key process candidates for automation in IT Operations, from help desk to network management and patching
  • What are the latest tools and technologies to adopt IT Automation (E.g. RPA, chatbots, alert monitoring, etc.)
  • Real-world examples and case studies
  • How to build the business case for automation
  • Highlights of 2 leading IT automation platforms: UiPath and OpsGenie

imagen speakers webinars1-01

About the Speaker:

Brad Beumer
Contact Center Pre-Sales at UiPath

Brad leads UiPath's customer experience and contacts center practice for the Americas. He is focused on call center and customer service areas, working directly with customers to help them understand how RPA and hyperautomation fit within their customer service journey. Previously to join UiPath he worked for organizations such as E&Y, Perficient, Microsoft, and Accenture. Brad holds an MBA from Ball State University.

Alvaro Prieto copy

About the Speaker:

Alvaro Prieto
Senior Managing Director

A successful early adopter of RPA technology, back when functioning robots were still science fiction to most people. Chet saved his previous healthcare employer millions by analyzing data on a previously impossible scale. Soon after, he moved to an executive role at HP, partnering with UiPath to deploy 224 robots in under a year. Chet was so smitten with UiPath that he came on board as a Chief Evangelist – helping UiPath customers scale their RPA initiatives.

Kate Clavet

About the Speaker:

Kate Clavet
Product Marketing Manager

Kate is a Product Marketing Manager at Opsgenie/Atlassian. Kate is passionate about creating and executing sales enablement programs focusing on: the industry landscape with a competitive focus, new feature releases, and positioning. She previously worked for organizations like Grandstream Network and Bose Corporation.


About the Speaker:

Eduardo Diquez
Consulting Director, Intelligent Automation Practice

Eduardo is the Consulting Director of the Intelligent Automation & RPA Practice at Auxis, including the ongoing management of its IA Center of Excellence in Costa Rica. With over 10 years of experience in process improvement and finance transformation, Eduardo has a proven track record working with CFOs in the design and implementation of back office optimization initiatives, with a deep focus on implementing long-term, scalable Automation Programs.

Eduardo has successfully delivered over 200 robots to more than 30 different organizations across multiple industries including retail, financial services, hospitality, healthcare, and manufacturing.Some of Eduardo’s recent clients include Baptist Health, Revlon Cosmetics, Pandora Jewelry, Melia Hotels, and Amerant Bank.