Your UiPath Bots are Live, Now What?

Best Practices for Maintaining Your Bots for Long-Term Success

January 12th, 2022

As the level of RPA adoption increases across organizations of all sizes, more and more Automation teams are struggling to keep up with the timely delivery of new robots in the pipeline while also providing effective support and maintenance to existing automation.

Unfortunately, defining the right support model is an afterthought for many organizations, and undermining this critical component of the RPA journey is causing them to lose faith and credibility from the business by failing to provide consistent and reliable automation.

Watch our panel of experts to learn practical tips to ensure a successful RPA support model that delivers the expected productivity and value through time.


What you will learn:

  • How to build the right support model – Separating development from ongoing support
  • How to define SLAs and the processes and procedures to ensure user satisfaction
  • The role of automation within your support function – Reactive vs Proactive Maintenance
  • Best practices for automation issue management and performance management

Our Speakers

Eduardo Diquez

Consulting Director, Intelligent Automation Practice


Eduardo is the Consulting Director of the Intelligent Automation & RPA Practice at Auxis, including the ongoing management of its IA Center of Excellence in Costa Rica. With over 10 years of experience in process improvement and finance transformation, Eduardo has a proven track record working with CFOs in the design and implementation of back office optimization initiatives, with a deep focus on implementing long-term, scalable Automation Programs.

Eduardo has successfully delivered over 200 robots to more than 30 different organizations across multiple industries including retail, financial services, hospitality, healthcare, and manufacturing.Some of Eduardo’s recent clients include Baptist Health, Revlon Cosmetics, Pandora Jewelry, Melia Hotels, and Amerant Bank.

Prior to joining Auxis, Eduardo worked at Accenture for 5 years, where he was involved in multiple process optimization and cost reduction projects for leading consumer goods companies across the Americas. Eduardo holds an Industrial Engineering Degree from Universidad Metropolitana in Caracas, Venezuela and an MBA from Babson College in Boston, Massachusetts.

Cortney Dominguez

RPA Strategic Consultant


Cortney Dominguez is a transformative business strategist with a proven history of delivering lasting shareholder value by strengthening corporate financial operations, innovating enterprise solutions, and creating platforms for growth. She is a champion for the creation and delivery of robotic process automation, streamlining and generating high-value efficiencies across Fortune 500 organizations.

She is passionate about smart automation technology and enjoys discussing this with guests as a host on the Ivy Podcast.