The Rise of Nearshore Outsourcing in a Post-COVID Era

Why Costa Rica is a Great Choice

August 12th, 2020

The Rise of Nearshore Outsourcing in a Post-COVID Era

Why Costa Rica is a Great Choice

Even before COVID-19, nearshore back-office models from Latin America were gaining momentum as the go-to solution for many forward-thinking organizations in the US, with over 28% of the top outsourcing destinations being located in the region. But the impact of the pandemic has only heightened the advantages of nearshoring and exposed significant risks with offshoring mission-critical services to India, the Philippines, and other Asian locations.

As more CFOs look for alternatives to optimize costs and increase operational flexibility while ensuring business continuity, there is an increasing number of North American organizations re-evaluating their back-office strategy and considering nearshore locations like Costa Rica to move multiple functions including Finance & Accounting, Customer Service and IT.

Learn in this interactive panel discussion why nearshore outsourcing is the next big thing and why a lot of companies are looking to Costa Rica in particular.

What was covered:

  • The rise of outsourcing as a tool to drive flexibility, cost optimization and innovation
  • Struggles with India outsourcing models during COVID and why nearshore countries like Costa Rica have not experienced the same challenges
  • How nearshoring enables higher collaboration, innovation and performance
  • What does Costa Rica have to offer and why is it considered the premier nearshore alternative for the US with 170+ multinationals having established shared service operations in the country
    • How does Costa Rica compare to other nearshore locations like Mexico and Colombia
    • Expected labor savings from nearshoring versus the US
    • Pros and cons of setting up captive shared services model versus going through a BPO or ITO provider
    • Lessons learned for a successful outsourcing implementation

    speakers ADRA-03

    About the Speaker:

    Eric Liebross
    Senior Managing Director of Business Transformation

    Eric Liebross leads the Business Transformation practice at Auxis. He brings more than 30 years’ experience and a proven track record of success in the Shared Services Strategy, Organizational and Operating Model Design and Implementation, Back Office Optimization, Digital Transformation and Business Process Outsourcing areas. Eric joined Auxis in 2002, and led the establishment of the company’s nearshore shared services center in Costa Rica in 2010, and launched Auxis’ Intelligent Automation practice in 2016. His unique perspective as both long-time business advisor and operator provides a unique, real-world perspective to his clients.

    Jon Butler-01

    About the Speaker:

    Jon Butler
    LLC - Founder

    Jon brings a vast array of experiences (provider, advisor and client) accumulated over 30+ years in the global shared services, outsourcing and sourcing industries. Before founding his current advisory firm, StrategyShore, Jon had a very successful career at IBM and subsequently rose to partner with Accenture. Most recently Jon has worked with ISG and The Hackett Group.

    Having led the set-up of both offshore (e.g., Thailand & India) and nearshore delivery centers (e.g., Mexico & Peru) as an outsourcer and as a consultant, Jon brings a comprehensive, real-world perspective while advising organizations around the world on their back office model strategies, from location and vendor selection, to educating them on the challenges and dangers of creating captive organizations vs outsourcing.

    Jon is also passionate about employee engagement and has spoken on the topic at IAOP and Nearshore Americas conferences in San José, Costa Rica and Mexico City as well as on numerous webinars.