The Rise of Finance Outsourcing in a Post-COVID Era: Why CFOs Are More Open to Nearshoring in 2021

Nov 11th, 2020

The Rise of Finance Outsourcing in a Post-COVID Era: Why CFOs Are More Open to Nearshoring in 2021

Even before COVID, nearshore back-office models from Latin America were gaining momentum as the go-to solution for many forward-thinking organizations in the US, with over 28% of the top outsourcing destinations being located in the region. But the impact of the pandemic has only heightened the advantages of nearshoring and exposed significant risks with offshoring mission-critical services to India, the Philippines, and other Asian locations. As more CFOs look for alternatives to optimize costs while increasing operational flexibility and access to top talent, there is an increasing number of North American companies re-evaluating their back-office strategy and considering nearshore locations like Costa Rica to move multiple functions including Finance & Accounting, Customer Service and IT. Learn in this interactive panel discussion why nearshore outsourcing is the next big thing and why a lot of companies are looking to Costa Rica in particular.


Key Topics for Discussion

  • The rise of outsourcing as a tool to drive flexibility, cost optimization, and digital transformation
  • How nearshoring enables higher collaboration, innovation, and performance than Asia-based models
  • What does Costa Rica have to offer and why is it considered the premier nearshore alternative for the US with 170+ multinationals having established shared service operations in the country
  • How does Costa Rica compare to other nearshore locations like Mexico and Colombia
  • Expected labor savings from nearshoring versus the US
  • Pros and cons of setting up a captive shared services model versus going through a BPO or ITO provider

Janelle Souza-01

About the Speaker:

Janelle Souza
Controller, SDC Baltimore
Pandora Jewelry LLC

Janelle Souza is the Controller for Pandora Jewelry, a Danish company, overseeing the North America and Latin America markets as part of the shared service center headquartered in Baltimore, MD. She has over 10 years of accounting and reporting experience with a concentration in the retail industry. Her areas of emphases are in establishing a highly efficient accounting department though establishing standard processes, global and local relationships, and effective technology.

When Pandora entered the Latin America market, Janelle was a main contributor in the establish of the accounting outsourcing operation for Latin America. She continues to manage both markets accounting operations through continues collaboration and growth of the outsourcing model. While working in a local market for Pandora, she is also able to draw upon her global headquarters experience at Fossil, Inc. and audit experience at Deloitte to balance the needs of the accounting department customers.

Enrique Martinez-1

About the Speaker:

Enrique Martinez
Finance Transformation Managing Director

Enrique is a seasoned finance executive with over 15 years of combined experience in both consulting and industry. He most recently served as Director of CFO Advisory Services with Genpact, and prior to that was with Credit Suisse as VP of Investment Bank and Asset Management. His holistic expertise includes Design and Implementation of Finance & Accounting and Shared Services Operating Models, Performance Improvement, Digital Technologies, Analytics and Strategic Advisory Services to C-level executives.

speakers ADRA-03-1

About the Speaker:

Eric Liebross
Senior Managing Director of Business Transformation

Eric Liebross leads the Business Transformation practice at Auxis. He brings more than 30 years’ experience and a proven track record of success in the Shared Services Strategy, Organizational and Operating Model Design and Implementation, Back Office Optimization, Digital Transformation and Business Process Outsourcing areas. Eric joined Auxis in 2002, and led the establishment of the company’s nearshore shared services center in Costa Rica in 2010, and launched Auxis’ Intelligent Automation practice in 2016. His unique perspective as both long-time business advisor and operator provides a unique, real-world perspective to his clients.