Whether shopping online, inquiring about an order or raising a concern, consumers are always judging the customer experience delivered by the retailer’s call center agents. Companies that keep clients happy are rewarded with customer loyalty and repeat orders while those unable to provide a high degree of customer satisfaction inevitably lose revenue.
In this webinar, Ed Quintero, Auxis VP of Client Development, explores the following topics:
• Consequences of having the right or wrong “human touch” in customer service
• What happens when the voice of the customer is not heard and how to prevent it
If you are interested in learning more about enhancing the customer experience while holding the line on costs, we invite you to watch this video.