Service Desk Outsourcing Companies can help organizations implement workforce management best practices. Provide the flexibility to scale your IT support model up and down based on the needs of your business.
Improve your service levels, enhance performance visibility, increase your support coverage, optimize your support costs, and grow your focus on innovation with the right Help Desk Outsourcing Partner.
Auxis’ Performance-Driven Outsourcing approach ensures that you get more than labor savings out of your provider. Schedule your free consultation to find out how we can help you modernize your help desk model into an efficient, proactive, and process-driven operation.
What we’ll cover in the consultation:
- Your current help desk metrics and how do you benchmark against best practices, including:
- Cost per ticket/user
- First call resolution rate
- Average speed to answer
- Process maturity level based on ITIL
- Help Desk Outsourcing key benefits
- What to look for in your ideal Help desk partner.
- Common IT outsourcing challenges and how to overcome them
- The advantages of Auxis’ 24x7x365 Nearshore Outsourcing model from Latin America
- Answer any other question
