CLIENT PROFILE
The client, headquartered in Europe, manages the largest global fleet of Unit Load Devices (ULDs). The company owns an extensive global repair network and offers complete ULD and galley cart outsourcing solutions. They are considered the global leader in pooling, management, maintenance and repair of unit load devices.
BUSINESS CHALLENGE
The client having recently undergone a change of ownership, was looking for Auxis to help with the carve out of their complete IT and network infrastructure from their former parent company which was spread out over twenty countries. It was imperative that the client was able to work with minimum interruption to their operation and customers.
SOLUTION
The initial and extensive planning sessions for this complex project provided the blueprint behind the successful completion of the endeavor. Because it was something that wasn’t necessarily done everyday, the client wanted to turn to seasoned experts who had experience with large transformation initiatives.
Auxis was initially engaged to do the following:
“Because this was something that isn’t necessarily done everyday, we really wanted to turn to seasoned experts who had experience with large transformation initiatives.”
Floris Kleijn
Chief Information Officer
Unilode
- Active Directory Implementation
- MS Office 365 Migration
- Network Redesign
- Implementation of New Infrastructure Management Tools
RESULTS
Because of the magnitude of the carve-out, transition process, the versatility and expertise of the Auxis team was critical. This included not only the Auxis’ project management team who oversaw the entire process, but also involved an extensive array of Auxis technical experts and functional leaders who were able to manage and drive the project’s overall success. Due to the thoroughness and efficiency of the Auxis project management team, there were zero disruptions or delays to any of the companies locations, to any of their customers or any of their users. In the end, it was a seamless transition in which the execution of the project was not only done on time but was actually completed six weeks ahead of schedule; and given the complexity of the project, the client was, in there words, “sufficiently impressed.”
In addition, during the process, the client and Auxis team were able to uncover and fix issues that the client was previously unaware of. This included:
- Elimination of Network Packet Loss
- Standardization of Workstation Image
- Discovery and Documentation of All IT Assets
By uncovering and fixing these issues, the client was now able to become more entrenched in a proactive and preventative maintenance mode rather than a more reactive mode. As part of the carve-out process, the client also outsourced its global IT operations under Auxis Managed Services. This included:
- 24x7x365 Service Desk
- MS Office 365 Migration
- Network Redesign
- Implementation of New Infrastructure Management Tools
Because of Auxis, the client was able to achieve the following results:
- Optimized IT spend
- Desktop Support
- On-Prem and Cloud Infrastructure Management
- Security Operations
In the end, Auxis was able to help the client refocus on their goal of getting their company, in their words, “from good to great.” In addition Auxis was also able to assist them in setting their sights on longer term goals rather than short-term fire-fights in IT that were taking them away from precious time talking to and servicing customers, and developing a long term outlook.
