Alvaro is one of Auxis’ founders and leads our IT Services Practice, including both Infrastructure Transformation and Application Integration & Development. He brings over 25 years of technology and business experience, helping CIOs across multiple industries achieve Peak Performance in their IT operations through the design and implementation of agile operating models, processes and technologies. Some of his specialties include IT Service Management (Service Catalogs, ITIL, SLAs, Financial Management), Cloud and Data Center Transformation, large Software Implementations, among many others.
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Solving the IT Talent Shortage – Define your Core and Leverage Outsourcing
6/7/17 9:00 AM
Today, any CIO can tell you that one of their biggest concerns is the growing lack of IT talent in the market. With the massive uptick in cloud and mobility in industries across the board, the demand for both highly specialized and more general IT skills is creating a huge headache for businesses that are trying to remain competitive. Just look at any company's job listing page and you'll likely find that there are more openings for technology jobs than any other department. In fact, in the IT security space alone, Cybersecurity Ventures issued a 2017 report claiming that the workforce shortage will reach 1.5 million by 2019, more than 209,000 jobs in the U.S. are currently unfilled and that postings are up 74 percent over the past five years.
Help Desk Outsourcing: Six Reasons Why You Should Consider It
5/17/17 12:00 PM
Help desk outsourcing has become more popular. Why? Should you Outsource your Help Desk?While help desk services are essential for businesses of all sizes, operating one in-house is essentially a non-core function of your organization. In other words, if your employees are too busy resolving customer's technical and related issues, they are kept from working on more strategic and innovative projects to grow your business.
In today's cloudy and mobile world, people expect to be able to access what they want wherever they are on the network and from whatever device they choose. To satisfy this demand, businesses need to become agiler and have the ability to scale resources up or down on-the-fly. Procuring the infrastructure to enable these elastic environments in-house, however, can be extremely expensive and time-intensive, and you often end up with more resources than you need - in other words - IT becomes a drain on your budget. In fact, organizations are often paying around 40 percent of the IT budget for over-capacity, according to a recent article by CIO.
If the cloud is not on your roadmap, it should be. While server sales are falling flat, the cloud market is booming. In fact, Gartner predicts that the worldwide public cloud market alone will grow 17.2 percent in 2016 to $208.6 billion, up from $178 billion in 2015. Of that, the highest growth will come from infrastructure-as-a-service (IaaS), with the firm estimating a jump in sales of 42.8 percent in 2016. Software-as-a-service (SaaS) is also expected to grow significantly in 2016 - at a rate of 21.7 percent - to reach $38.9 billion. With these staggering projections, as well as the fact that Amazon AWS reported 2015 sales of $7.88 billion in 2015, cloud is something no business can afford to ignore.
Omnichannel Optimization: Aligning Technology with Business Processes
11/8/16 7:44 AM
In an increasingly omnichannel world, customers have a wide variety of channels to choose from when making purchases. Thanks to Amazon and other ecommerce innovators, those same customers also expect to receive their purchases almost instantaneously, regardless of what channel they are accessing. To illustrate this change in demand, a recent report by Technavio estimates that the market for same-day delivery in the US will hit $987 million by 2019. Today's customers are also increasingly opting for the buy online and pick up in-store option, with 82 percent of respondents of a recent Temando survey stating so.
Technology is at the heart of everything your business does, even if you don’t realize it. In fact, in just the last minute, there were over 149 million emails sent, 66,600 Tumblr posts, 431,000 Tweets, 125,940 Skype calls, 43,000 Instagram uploads and over three million Google searches amounting to over two million GB of internet traffic.