Alvaro Prieto

After the tumult of 2020, the biggest IT managed services trends of 2021 have a distinctive theme: delivering the tools IT Departments need to emerge from the pandemic as a true strategic partner for...

In the post-pandemic era, substantial responsibility for business continuity and growth rests squarely on the IT organization’s shoulders. But unfortunately, IT’s traditionally unstructured,...

It’s no secret that using key performance indicators (KPIs) can help ensure optimal performance and drive innovation within an organization. Still, to this day some organizations struggle with what...

IT organizations must accelerate their efforts to become more scalable, agile, proactive and forward-thinking in order to adequately support the distributed workforce at scale. They need to consider...

Nowadays, DevOps is one of the hottest buzzwords in the IT industry. It's the new standard of how IT companies can produce excellent outcomes in a faster, more natural way. By combining the benefits...

It’s possible for a company today to outsource just about any IT operation. But businesses have different budgets, priorities and objectives, which means they vary widely in what IT processes they...

When a company chooses to outsource its IT help desk, it must take care to investigate providers completely. Things that look attractive on the surface -- like cheap level-one ticket servicing, for...

Auxis has grown over the years, so have the needs, demands, and expectations of its clients. We believe that it’s imperative that aligning IT services with the needs of our client’s business should...

Auxis has seen tremendous success in recent years while helping American companies outsource their IT Operations to Latin America. Enterprises that capitalize on this modern business model have...

Why well-designed processes don’t limit IT’s abilities, they enhance them Thoughtfully-designed processes are an essential part of any successful enterprise – streamlining tasks and making sure...

No business wants to become the next data breach poster child. And companies are right to be concerned: in 2018, data breaches cost American businesses an average of $7.91 million – significantly...

CIOs and IT executives in New York are struggling to keep up with the mounting pressure of developing business strategies, identifying new areas for growth, and driving profitability while...

Let’s face it, if you’re in IT, then you know that DevOps is one the hottest buzzwords in the IT space – and it’s quickly emerging as the new standard for how IT organizations can produce excellent...

8 characteristics of high-performance service desks driving productivity, efficiencies, and cost savings.

Today, any CIO can tell you that one of their biggest concerns is the growing lack of IT talent in the market.  With the massive uptick in cloud and mobility in industries across the board, the...

Help desk outsourcing has become more popular. Why? Should you Outsource your Help Desk? While help desk services are essential for businesses of all sizes, operating one in-house is essentially a...

In today's cloudy and mobile world, people expect to be able to access what they want wherever they are on the network and from whatever device they choose. To satisfy this demand, businesses need to...

If you have ever worked in a restaurant or owned one, you are probably well aware of the fact that profit margins can be extremely low.

If the cloud is not on your roadmap, it should be. While server sales are falling flat, the cloud market is booming. In fact, Gartner predicts that the worldwide public cloud market alone will grow...

In today's cloudy and hyper-connected world, IT executives are being tasked to do more in the face of ever-shrinking IT budgets.