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Resource Center

Eric Liebross

Articles

Using SLAs to Effectively Manage Vendor Performance

Outsourcing

July 29, 2016

Articles

Key Steps to Achieve Cost Savings When Considering Outsourcing

Outsourcing

July 27, 2016

Articles

A Phase-by-Phase Outsourcing Migration Strategy for Success

Outsourcing

July 16, 2016

Articles

Good Corporate Culture in Outsourcing or Shared Services Centers

Shared Services

July 4, 2016

Articles

The Dark Side of Benchmarking

BPO & KPO

May 25, 2016

Articles

Outsourcing 101: A Game Plan for First-Time Outsourcers

Outsourcing

May 5, 2016

Articles

What’s it Like to do Business in Costa Rica (part 2 of 2)

Costa Rica

December 10, 2015

Articles

What’s it Like to do Business in Costa Rica (Part 1 of 2)

Costa Rica

December 9, 2015

Resource Center

Eric Liebross

Using SLAs to Effectively Manage Vendor Performance

Key Steps to Achieve Cost Savings When Considering Outsourcing

A Phase-by-Phase Outsourcing Migration Strategy for Success

Good Corporate Culture in Outsourcing or Shared Services Centers

The Dark Side of Benchmarking

Outsourcing 101: A Game Plan for First-Time Outsourcers

What’s it Like to do Business in Costa Rica (part 2 of 2)

What’s it Like to do Business in Costa Rica (Part 1 of 2)

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