Still Running Your Help Desk In-House?

Maybe It’s Time to Consider Outsourcing

September 22nd, 2021

Running a high-performing Service Desk should be one of the top priorities of any CIO as the reputation of the whole IT organization typically depends on how well end-users perceive the service.

IT leaders are increasingly considering outsourcing their help desk function to achieve these higher levels of performance faster and more cost-effectively. With North American Help Desks experiencing a whopping turnover of 40%+ per year, investment in help desk services is increasing from 25% to 50% nationwide in an attempt to deal with retention and quality issues.

Watch this webinar recap to learn the key reasons why outsourcing might be the right fit for your organization and what it takes to outsource for long-term success!


What you will learn:

  • Key challenges in Help Desk Operations and How Outsourcing Can Help Solve Them
    • Turnover
    • Service Inconsistency
    • Limited Hours of Operation
    • Lack of Automation
    • End-User Productivity Loss
    • Limited Bandwidth to Focus on Innovation
  • How to benchmark the performance of your existing operation
  • What to look for in your outsourcing partner
  • How to structure a successful outsourcing migration
  • Latin America as an emerging destination for outsourcing
    • Spotlight on Costa Rica
  • Real-world outsourcing success stories

Our Speakers

Adriana Bombaci

Sr. Client Development Manager


Adriana Bombaci is part of the Sales & Marketing organization at Auxis. She started her career in Management Consulting by supporting the delivery of multiple client transformation initiatives across different industries before moving into sales.

She has been working closely with CIOs and IT executives in helping them design customized solutions to operate their organization. She previously worked for organizations such as KPMG and Accenture. Adriana holds an MBA from IE Business School.

Domingo Rojas

Director of Costa Rica IT Outsourcing Operations


Domingo Rojas is the Director for Auxis ITO Managed Services and has over 30 years of experience in Information Technology. Last 15 years, he headed several shared IT services organizations and initiatives, including the Shared Services Americas for a large Pharmaceutical Company, reaching high rates of Customer Satisfaction, Business Performance, and Employee Engagement. A firm believer in the idea that the client's business success drives the IT outsourcing strategy's success.

Jose Alvarez

IT Services Managing Director


Jose Alvarez is the Managing Director of the IT Managed Services Practice for Auxis, and leads our IT Outsourcing and Solutions practice. Jose has extensive experience with large multinational companies delivering technology best practices.

His expertise includes IT strategic planning, cost control programs, emerging technologies, IT operations, Cloud and infrastructure management. An Information Systems Executive with over 25 years of IT technical and management experience, Jose is a dynamic leader and mentor able to build team cohesion and inspire individuals to strive toward ever higher levels of achievement.