Hidden Benefits of Help Desk Outsourcing:

Auxis Center of Excellence Spotlight

April 27th, 2022

Running a high-performance Service Desk requires IT organizations to develop multiple capabilities around Knowledge Management, Training, Quality, Reporting & Innovation that they typically lack the scale, focus, or money to build and maintain on their own.

A lot of CIOs that are looking to outsource their help desk initially target the very obvious pain points that outsourcing can solve for them, including the rising IT labor costs and talent shortages in the US. But what about quality and continuous improvement?

Watch our webinar recap to learn the key hidden benefits of help desk outsourcing and how organizations are leveraging Auxis’ Help Desk Center of Excellence (“COE”) to get the required supporting functions that they cannot afford to ensure steady and reliable levels of service.

What you will learn:

  • Most common challenges of managing your help desk in-house
  • Benefits of outsourcing – the obvious and not so obvious
  • The Help Desk COE supporting functions your outsourcer should be able to bring:
  • Knowledge Management
  • Training
  • Workforce Management
  • Quality Assurance
  • Reporting
  • Innovation
  • Real-world case studies of how multiple leading organizations are leveraging Auxis’ COE in Costa Rica and Colombia

Our Speakers

Adriana Bombaci

Sr. Client Development Manager


Adriana Bombaci is part of the Sales & Marketing organization at Auxis. She started her career in Management Consulting by supporting the delivery of multiple client transformation initiatives across different industries before moving into sales.

She has been working closely with CIOs and IT executives in helping them design customized solutions to operate their organization. She previously worked for organizations such as KPMG and Accenture. Adriana holds an MBA from IE Business School.

Alvaro Prieto

Sr. Managing Director of IT Services


Alvaro leads Auxis' technology practice and brings over 25 years of leadership, achievement and strong business and information technology experience to Auxis, having previously worked for companies like Merrill Lynch International and Pepsi-Cola International.

Alvaro has tremendous strength in leading large software developments, implementations and external teams throughout Latin America, Europe, Asia and the United States for financial services, manufacturing, distribution and non-profit organizations. He has managed and delivered business and technology projects to over 300 different companies ranging from small to large enterprises.

Jose Alvarez

IT Services Managing Director


Jose Alvarez is the Managing Director of the IT Managed Services Practice for Auxis, and leads our IT Outsourcing and Solutions practice. Jose has extensive experience with large multinational companies delivering technology best practices.

His expertise includes IT strategic planning, cost control programs, emerging technologies, IT operations, Cloud and infrastructure management. An Information Systems Executive with over 25 years of IT technical and management experience, Jose is a dynamic leader and mentor able to build team cohesion and inspire individuals to strive toward ever higher levels of achievement.