Running a high-performance Service Desk requires IT organizations to develop multiple capabilities around Knowledge Management, Training, Quality, Reporting & Innovation that they typically lack the scale, focus, or money to build and maintain on their own.
A lot of CIOs that are looking to outsource their help desk initially target the very obvious pain points that outsourcing can solve for them, including the rising IT labor costs and talent shortages in the US. But what about quality and continuous improvement?
Watch our webinar recap to learn the key hidden benefits of help desk outsourcing and how organizations are leveraging Auxis’ Help Desk Center of Excellence (“COE”) to get the required supporting functions that they cannot afford to ensure steady and reliable levels of service.
Sr. Client Development Manager
Adriana Bombaci is part of the Sales & Marketing organization at Auxis. She started her career in Management Consulting by supporting the delivery of multiple client transformation initiatives across different industries before moving into sales.
She has been working closely with CIOs and IT executives in helping them design customized solutions to operate their organization. She previously worked for organizations such as KPMG and Accenture. Adriana holds an MBA from IE Business School.
Sr. Managing Director of IT Services
Alvaro leads Auxis' technology practice and brings over 25 years of leadership, achievement and strong business and information technology experience to Auxis, having previously worked for companies like Merrill Lynch International and Pepsi-Cola International.
Alvaro has tremendous strength in leading large software developments, implementations and external teams throughout Latin America, Europe, Asia and the United States for financial services, manufacturing, distribution and non-profit organizations. He has managed and delivered business and technology projects to over 300 different companies ranging from small to large enterprises.
IT Services Managing Director
Jose Alvarez is the Managing Director of the IT Managed Services Practice for Auxis, and leads our IT Outsourcing and Solutions practice. Jose has extensive experience with large multinational companies delivering technology best practices.
His expertise includes IT strategic planning, cost control programs, emerging technologies, IT operations, Cloud and infrastructure management. An Information Systems Executive with over 25 years of IT technical and management experience, Jose is a dynamic leader and mentor able to build team cohesion and inspire individuals to strive toward ever higher levels of achievement.