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State of the GBS and Outsourcing Industry in Latin America

Why North America Prefers Nearshoring

Despite the growth of the nearshore market over the past five to 10 years, information about Latin America remains scarce – and nearly half of North American executives are still unaware of the value it offers as an alternative to the challenges of traditional Asian destinations.   To bridge this gap, we partnered with Shared Services & Outsourcing Network (SSON) Research & Analytics to provide a deep dive into the into the region's landscape.

Download the full report now to access exclusive survey findings and actionable insights to help determine the best path forward for your organization.

Report on the GBS and outsourcing industry in Latin America showcasing urban landscapes and economic insights

You will discover:

  • Functions and processes companies are performing from LATAM vs. globally 
  • Top shared services locations in the region
  • The top markets LATAM supports (spoiler alert: #1 is North America)
  • Why satisfaction levels in Latin America (87%) exceed Asia (53%), Europe (64%), and even North America (69%)  
  • Adoption rates across critical technology vs. other regions
  • Cost savings and productivity improvements being achieved in LATAM
  • Why reality doesn’t match perception when it comes to LATAM market concerns
  • The future outlook of the market
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