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Boost Customer Satisfaction at a Lower Cost by Outsourcing Your Call Center
Exceptional customer service is critical to creating loyal customers. Auxis offers advanced, cost-effective call center outsourcing solutions to meet the need for 24/7, personalized, and empathetic customer interactions. Our services include multi-channel support, automated workflows, analytics, and continuous improvement programs – combined with highly qualified talent with excellent English speaking and multilingual capabilities based in the top nearshoring destinations of Latin America.
Discover how Auxis’ call center outsourcing services can seamlessly integrate with your operations and transform customer service into a competitive advantage. Contact us today.
What we’ll cover in the consultation:
- Identify your high-value opportunity areas in service levels, operational visibility, workforce management, extended hours coverage, employee training and retention, multi-channel coverage, and cost savings.
- Common outsourcing challenges and how to overcome them.
- Given your language requirements, pinpoint the ideal regions/countries for a BPO call center.
- Estimate your real savings opportunities.
- Answer any questions.
Our Customer Support Outsourcing Services
Auxis provides a full range of inbound customer service outsourcing services, including:
Order Management
Order & payment processing through all channels (phone, email, online, chat, self-service portals).
Product Information
Accurate, up-to-date, error-free product data to answer queries and minimize returns.
Customer Care
Issues/complaints management, shipping inquiries, etc.
Returns Management
Product returns and exchanges, quality control, etc.
Collections
Collections, cash application, and customer master data maintenance.
IT Service Desk Support
Product technical support, tier one end-user support and troubleshooting, issue and problem management through resolution, etc.
Workforce Operational Support
Virtual store audits and coaching, action reports, follow-up reviews, and sophisticated analytics.
HR Employee Support & Administration
Employee administration, HR help desk, and employee support.
Order Management
Order Management
Order & payment processing through all channels (phone, email, online, chat, self-service portals).
Product Information
Product Information
Accurate, up-to-date, error-free product data to answer queries and minimize returns.
Customer Care
Customer Care
Issues/complaints management, shipping inquiries, etc.
Returns Management
Returns Management
Product returns and exchanges, quality control, etc.
Collections
Collections
Collections, cash application, and customer master data maintenance.
IT Service Desk Support
IT Service Desk Support
Product technical support, tier one end-user support and troubleshooting, issue and problem management through resolution, etc.
Workforce Operational Support
Workforce Operational Support
Virtual store audits and coaching, action reports, follow-up reviews, and sophisticated analytics.
HR Employee Support & Administration
HR Employee Support & Administration
Employee administration, HR help desk, and employee support.
Start Your Modernization Journey Today!
We’re excited to learn more about your organization and help you reach your business goals.
Nearshore Pioneer in Latin America
With over 25 years of shared services experience in the region, Auxis’ IT Help Desk Outsourcing Services are provided from Latin America’s top nearshore locations. Our customers receive critical advantages like time zone compatibility, strong cultural affinity, and highly educated talent with exceptional English proficiency and familiarity of North American operations.
Costa Rica
Most mature shared services destination in the Americas, with over 350 multinationals providing business services from the country.
Colombia
Ranked #1 for availability of skilled talent in Latin America on the IMD World Talent Ranking and ranked #1 on the Offshore BPO Confidence Index.
Supporting Hubs
Our support hubs offer the best quality, technically skilled talent from top nearshoring destinations including Mexico, Argentina, and Guatemala, and use best practices, technology, and innovation to drive continuous process improvement.
Guide
2024 Auxis Help Desk Report: A Step-by-Step Guide to Successfully Outsourcing your Service Desk
Client Experiences
