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Boost Customer Satisfaction at a Lower Cost by Outsourcing Your Call Center
Exceptional customer service is critical to creating loyal customers. Auxis offers advanced, cost-effective call center outsourcing solutions to meet the need for 24/7, personalized, and empathetic customer interactions. Our services include multi-channel support, automated workflows, analytics, and continuous improvement programs – combined with highly qualified talent with excellent English speaking and multilingual capabilities based in the top nearshoring destinations of Latin America.
Discover how Auxis’ call center outsourcing services can seamlessly integrate with your operations and transform customer service into a competitive advantage. Contact us today.
What we’ll cover in the consultation:
- Identify your high-value opportunity areas in service levels, operational visibility, workforce management, extended hours coverage, employee training and retention, multi-channel coverage, and cost savings.
- Common outsourcing challenges and how to overcome them.
- Given your language requirements, pinpoint the ideal regions/countries for a BPO call center.
- Estimate your real savings opportunities.
- Answer any questions.
Our Customer Support Outsourcing Services
Auxis provides a full range of inbound customer service outsourcing services, including:
Order Management
Order & payment processing through all channels (phone, email, online, chat, self-service portals).
Product Information
Accurate, up-to-date, error-free product data to answer queries and minimize returns.
Customer Care
Issues/complaints management, shipping inquiries, etc.
Returns Management
Product returns and exchanges, quality control, etc.
Collections
Collections, cash application, and customer master data maintenance.
IT Service Desk Support
Product technical support, tier one end-user support and troubleshooting, issue and problem management through resolution, etc.
Workforce Operational Support
Virtual store audits and coaching, action reports, follow-up reviews, and sophisticated analytics.
HR Employee Support & Administration
Employee administration, HR help desk, and employee support.
Order Management
Order Management
Order & payment processing through all channels (phone, email, online, chat, self-service portals).
Product Information
Product Information
Accurate, up-to-date, error-free product data to answer queries and minimize returns.
Customer Care
Customer Care
Issues/complaints management, shipping inquiries, etc.
Returns Management
Returns Management
Product returns and exchanges, quality control, etc.
Collections
Collections
Collections, cash application, and customer master data maintenance.
IT Service Desk Support
IT Service Desk Support
Product technical support, tier one end-user support and troubleshooting, issue and problem management through resolution, etc.
Workforce Operational Support
Workforce Operational Support
Virtual store audits and coaching, action reports, follow-up reviews, and sophisticated analytics.
HR Employee Support & Administration
HR Employee Support & Administration
Employee administration, HR help desk, and employee support.
Start Your Modernization Journey Today!
We’re excited to learn more about your organization and help you reach your business goals.
Nearshore Outsourcing
Pioneer with Global Scale
As one of the first to deliver IT and business process outsourcing from Latin America to the U.S., our nearshore platform remains the market leader – offering a robust network of delivery centers and supporting hubs that harness the strengths of the top destinations. Going beyond cost savings, we provide highly skilled talent, real-time collaboration, cultural alignment, and exceptional English proficiency – enabling you to execute both complex and transactional work successfully. Our platform can also expand globally if your business demands, delivering the same excellence on a worldwide scale.
Costa Rica
Ranked among the world’s premier outsourcing destinations, Costa Rica is Latin America’s most mature shared services market – home to 350+ multinational companies. Combining highly educated talent, a favorable business climate, and exceptional English fluency, Costa Rica is an ideal choice for high-performance nearshore operations across your value chain.
Colombia
Colombia combines one of the largest skilled workforces in Latin America with the strongest financial attractiveness of the top nearshore markets. Backed by a rapidly growing tech ecosystem, modern infrastructure, and attractive business environment, Colombia has emerged as a top destination globally for high-value outsourcing that delivers both performance and significant savings.
Support Hubs
Our regional support hubs in leading nearshore destinations such as Mexico, Guatemala, and Argentina provide access to technically proficient, specialized talent. Designed to scale with your business, these hubs leverage best practices, advanced technology, and a culture of innovation to drive continuous process improvement, operational excellence, and seamless collaboration with U.S. teams.
Offshore
Our nearshore delivery platform in Latin America integrates seamlessly with Grant Thornton’s best-in-class service centers across Asia, Europe, and the Middle East – helping U.S. multinationals combine nearshore agility and collaboration with the scale and cost efficiencies of the top offshore markets to build the best solution for your business.
Guide
2025 Auxis Help Desk Report: A Step-by-Step Guide to Successfully Outsourcing your Service Desk
Client Experiences
