Customer Service Outsourcing: Boost Client Satisfaction at a Lower Cost
Finding top-tier talent familiar with U.S. business practices, culture, and global regulations is a challenge. Auxis provides the expertise you need to enhance customer satisfaction, expand service coverage, and reduce high agent turnover—efficiently and cost-effectively.
With 25+ years of expertise, Auxis outsourced customer service support seamlessly integrates with your business to boost sales and strengthen brand loyalty. By leveraging top nearshore talent with exceptional English proficiency, bilingual skills, and cutting-edge technology, we provide comprehensive inbound customer service building lasting impressions.
What we’ll cover in the consultation:
-
Identify your high-value opportunity areas:
- Service levels
- Operational visibility & Workforce management
- Extended-hours coverage with 24x7x365 services
- Employee training and retention
- Multi-channel coverage
- Cost savings
- Multiple language support, including English, Spanish, Portuguese, and French
- Ideal regions/countries for BPO customer service given your footprint and language requirements
- Estimate real savings opportunities
- Answer any questions
Our Customer Support Outsourcing Services
Auxis provides a full range of inbound customer service outsourcing services, including:
Order Management
Order & payment processing through all channels (phone, email, online, chat, self-service portals).
Product Information
Accurate, up-to-date, error-free product data to answer queries and minimize returns.
Customer Care
Issues/complaints management, shipping inquiries, etc.
Returns Management
Product returns and exchanges, quality control, etc.
Collections
Collections, cash application, and customer master data maintenance.
IT Service Desk Support
Product technical support, tier one end-user support and troubleshooting, issue and problem management through resolution, etc.
Workforce Operational Support
Virtual store audits and coaching, action reports, follow-up reviews, and sophisticated analytics.
HR Employee Support & Administration
Employee administration, HR help desk, and employee support.
Order Management
Order Management
Order & payment processing through all channels (phone, email, online, chat, self-service portals).
Product Information
Product Information
Accurate, up-to-date, error-free product data to answer queries and minimize returns.
Customer Care
Customer Care
Issues/complaints management, shipping inquiries, etc.
Returns Management
Returns Management
Product returns and exchanges, quality control, etc.
Collections
Collections
Collections, cash application, and customer master data maintenance.
IT Service Desk Support
IT Service Desk Support
Product technical support, tier one end-user support and troubleshooting, issue and problem management through resolution, etc.
Workforce Operational Support
Workforce Operational Support
Virtual store audits and coaching, action reports, follow-up reviews, and sophisticated analytics.
HR Employee Support & Administration
HR Employee Support & Administration
Employee administration, HR help desk, and employee support.
Nearshore Pioneer
in Latin America
With over 25 years of shared services experience in the region, Auxis’ IT Help Desk Outsourcing Services are provided from Latin America’s top nearshore locations. Our customers receive critical advantages like time zone compatibility, strong cultural affinity, and highly educated talent with exceptional English proficiency and familiarity of North American operations.
Costa Rica
Most mature shared services destination in the Americas, with over 350 multinationals providing business services from the country.
Colombia
Ranked #1 for availability of skilled talent in Latin America on the IMD World Talent Ranking and ranked #1 on the Offshore BPO Confidence Index.
Supporting Hubs
Our support hubs offer the best quality, technically skilled talent from top nearshoring destinations including Mexico, Argentina, and Guatemala, and use best practices, technology, and innovation to drive continuous process improvement.
Guide
2025 Auxis Help Desk Report: A Step-by-Step Guide to Successfully Outsourcing your Service Desk
Client Experiences
Ready to Take Customer Service
to the Next Level?