Take your Help Desk to the next level with the right Nearshore Outsourcing Partner.

Improve your service levels, enhance performance visibility, increase your support coverage, optimize your support costs, and grow your focus on innovation by outsourcing your help desk with the right partner.

Auxis’ Performance-Driven Outsourcing approach ensures that you get more than labor savings out of your provider. Schedule your free consultation to find out how we can help you modernize your help desk model into an efficient, proactive, and process-driven operation.

What we'll cover:

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    Your current help desk metrics and how do you benchmark against best practices, including:

    • Cost per ticket/user
    • First call resolution rate
    • Average speed to answer
    • Process maturity level based on ITIL
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    Key benefits of outsourcing your help desk

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    What to look for in your ideal outsourcing partner

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    Common outsourcing challenges and how to overcome them

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    The advantages of Auxis’ 24x7x365 Nearshore Outsourcing model from Costa Rica

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    Answer any other questions


Schedule your free 30-min. consultation

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Not ready for a consultation? Leverage our resource library

If you're not ready for a consultation but would like to learn more about service desk and IT best practices, check out these resources:

Guide to achieve peak performance in your Service Desk



The Five Fundamentals To Getting the Most Value From Your IT Investment



Auxis provides large publisher of children's books with Service Desk Support

Case Study