Shared Services Outsourcing
Build World-Class Shared Services with Auxis + Grant Thornton
Modern shared services go beyond cost savings—they drive digital transformation, enhance customer experience, and unlock greater value across the enterprise.
By bringing a front office mindset to back-office operations, our industry-recognized expertise delivers world-class operations built on best practices, a continuous improvement mindset, customer experience focus, and strong performance management with formal SLAs.
What we’ll cover in the consultation:
- Key pain points and areas of opportunity in your current organization
- How to leverage shared services outsourcing to drive more business value
- Process improvement opportunities, including AI and automation
- The maturity of your analytics capabilities and how to increase your operational visibility through real-time BI reporting
- Common shared services challenges and how to overcome them
Our Shared Services Solutions
We support you through the entire shared services journey, from strategy and design to implementation and optimization:
Business Alignment & Execution
- Strategic Vision
- Operating Model
- Location Selection
- Implementation Strategy
- Business Case
Transformation & Cost Savings
- Business Process Design
- Technology Enablers
- Organizational Design & Hiring
- Migration & Implementation
- Change Management
Service Excellence & Continuous Improvement
- Benchmarking Assessments
- Innovation & Continuous Improvement
- Intelligent Automation & Analytics
- Governance & Performance Management
- Expansion & Growth
Auxis as Your Outsourcing Partner
- Finance & Accounting
- Customer Service
- Human Resources
- Information Technology
- Other Industry-Specific Business Operations
Shared Services Strategy
Business Alignment & Execution
- Strategic Vision
- Operating Model
- Location Selection
- Implementation Strategy
- Business Case
Shared Services Implementation
Transformation & Cost Savings
- Business Process Design
- Technology Enablers
- Organizational Design & Hiring
- Migration & Implementation
- Change Management
Shared Services Optimization
Service Excellence & Continuous Improvement
- Benchmarking Assessments
- Innovation & Continuous Improvement
- Intelligent Automation & Analytics
- Governance & Performance Management
- Expansion & Growth
Nearshore Outsourcing
Auxis as Your Outsourcing Partner
- Finance & Accounting
- Customer Service
- Human Resources
- Information Technology
- Other Industry-Specific Business Operations
The Auxis + Grant Thornton Difference
25+ Years of Shared Services Transformation Experience
Fortune 1000 organizations across industries have relied on Auxis to deliver peak performance in their shared services centers since 1997. We don’t just come in as strategy consultants, we stay on as your GBS partner to ensure effective implementation and operational best practices.
100 Year Legacy of Business Support
Auxis, now part of Grant Thornton, delivers a differentiated shared services solution—combining nearshore execution, AI-driven automation, and a century of operational and advisory expertise to modernize service delivery.
Unique Perspective
As experienced advisors, former industry shared services operators, and hands-on BPO providers, we bring you real-world insights, best practices, optimized operations, and digital strategy for achieving results-driven outcomes faster and more cost-effectively.
Customized Solutions with Tangible ROI
We recognize that one business model does not fit all. From fully captive centers to hybrid models, our solutions are customized to your specific needs and desired outcomes – delivering real benefits and ROI from every engagement.
End-to-End Digital Transformation
Our skilled and qualified teams take you through the end-to-end transformation journey. We combine business and technical knowledge to assess, strategize, and implement intelligent automation, AI, machine learning, intelligent data capture, workflow tools, analytics, and more aligned to your business goals.
Quick Access to Turnkey Outsourcing
For customers who opt for a hybrid model with an outsourcing component, Auxis can also serve as your BPO and ITO partner. Our turnkey business process outsourcing solutions provide our clients with access to top talent, labor arbitrage, best-in-class processes and technologies to achieve optimal performance.
Nearshore Pioneers with Unparalled Experience in the Americas
While we also deliver exceptional global solutions, our experience in the Americas is unparalleled. We offer our clients an unmatched ability to leverage nearshore advantages like time zone compatibility, cultural affinity, and strong English proficiency into an optimal captive or hybrid solution for North American enterprises. With locations in top nearshore hubs like Colombia and Costa Rica, our cohesive multilingual and multicultural GBS team has deep experience navigating the challenges and complexities of shared services locations in the region.
Multifunctional Skillsets
With years of industry experience and consultancy qualifications, we bring subject matter experts across business functions. That includes finance and accounting, information technology, human resources, customer service, and other industry-specific business operations.
Nearshore Outsourcing
Pioneer with Global Scale
As one of the first to deliver IT and business process outsourcing from Latin America to the U.S., our nearshore platform remains the market leader – offering a robust network of delivery centers and supporting hubs that harness the strengths of the top destinations. Going beyond cost savings, we provide highly skilled talent, real-time collaboration, cultural alignment, and exceptional English proficiency – enabling you to execute both complex and transactional work successfully. Our platform can also expand globally if your business demands, delivering the same excellence on a worldwide scale.
Costa Rica
Ranked among the world’s premier outsourcing destinations, Costa Rica is Latin America’s most mature shared services market – home to 350+ multinational companies. Combining highly educated talent, a favorable business climate, and exceptional English fluency, Costa Rica is an ideal choice for high-performance nearshore operations across your value chain.
Colombia
Colombia combines one of the largest skilled workforces in Latin America with the strongest financial attractiveness of the top nearshore markets. Backed by a rapidly growing tech ecosystem, modern infrastructure, and attractive business environment, Colombia has emerged as a top destination globally for high-value outsourcing that delivers both performance and significant savings.
Support Hubs
Our regional support hubs in leading nearshore destinations such as Mexico, Guatemala, and Argentina provide access to technically proficient, specialized talent. Designed to scale with your business, these hubs leverage best practices, advanced technology, and a culture of innovation to drive continuous process improvement, operational excellence, and seamless collaboration with U.S. teams.
Offshore
Our nearshore delivery platform in Latin America integrates seamlessly with Grant Thornton’s best-in-class service centers across Asia, Europe, and the Middle East – helping U.S. multinationals combine nearshore agility and collaboration with the scale and cost efficiencies of the top offshore markets to build the best solution for your business.
Report
State of the GBS and Outsourcing Industry in Latin America
Why North America Prefers Nearshoring
Client Experiences
Ready to drive true business value through world-class shared services?
