Back Office Outsourcing Services
Auxis + Grant Thornton Drive Modernization Through Next-Gen Outsourcing
Facing cost pressures and talent gaps, many organizations are turning to back office outsourcing to manage growing demands—without sacrificing quality or control.
Our industry-leading nearshore platform, now expanded with global capabilities, delivers what others can’t. We don’t just shift work — we merge strategic advisory, digital innovation, top talent, and delivery excellence under one accountable model to drive true modernization.
What we’ll cover in the consultation:
- Functions/processes you are interested in outsourcing and the type of talent available in each country
- The results and benefits you can expect from back office outsourcing services
- Different outsourcing models (onshore, nearshore, and offshore) and the pros/cons of each
- Estimate of your real savings opportunity
- Process improvement opportunities, including AI and automation
- What sets Auxis apart from other back office outsourcing companies
Our Back Office Services
Auxis delivers tailored solutions for both back office and front office support, providing a comprehensive range of high-value outsourcing services, including:
Finance & Accounting
We provide end-to-end finance and accounting outsourcing services including accounts payable, accounts receivable, and general accounting.
Customer Service
From order processing to customer support, billing, and collections, we take care of your clients through their end-to-end journey.
Human Resources
We help relieve the burden of time-consuming HR administrative tasks, providing services such as payroll administration, HR help desk support, leave and accommodation management, new employee onboarding, and reporting.
Healthcare Revenue Cycle Management
From insurance pre-authorization to claims processing and collections, we provide end-to-end RCM support for healthcare organizations.
Loan Operations
Our financial services cover the entire loan processing journey, from back-end activities like opening and managing customer applications to front-facing customer support.
Other Business Operation Services
Many industries and clients have other unique business processes that are also ideal candidates for outsourcing with Auxis. Let’s connect to discuss your specific needs and design the right solution for you.
Digital Transformation
To complement our front- and back-office outsourcing services, we offer a comprehensive suite of digital transformation and intelligent automation solutions designed to optimize your business operations.
Finance & Accounting
Finance & Accounting
We provide end-to-end finance and accounting outsourcing services including accounts payable, accounts receivable, general accounting, and more.
Customer Service
Customer Service
From order processing to customer support, billing, and collections, we take care of your clients through their end-to-end journey.
Human Resources
Human Resources
We help alleviate the overwhelming number of HR administrative tasks, providing services including payroll administration, HR help desk, leaves and accommodations administration, new employee administration, reporting, and more.
Healthcare Revenue Cycle Management
Healthcare Revenue Cycle Management
From insurance pre-authorization to claims processing and collections, we provide end-to-end RCM support for healthcare organizations.
Loan Operations
Loan Operations
Our financial services cover the entire loan processing journey, from back-end activities like opening and managing customer applications to front-facing customer support.
Other Business Operation Services
Other Business Operation Services
Many industries and clients have other unique business processes that are also ideal candidates for outsourcing with Auxis. Let’s connect to discuss your specific needs.
Digital Transformation
Digital Transformation
In support of our front- and back-office outsourcing services, we provide a full suite of digital transformation and intelligent automation solutions to optimize your business operations.
The Auxis + Grant Thornton Difference
Pioneering the Nearshore Outsourcing Model
We are nearshore outsourcing pioneers, recognized annually on IAOP’s elite Outsourcing Global 100 list and named a “Major Contender” on Everest Group’s Finance and Accounting Outsourcing (FAO) PEAK Matrix® Assessment. We continue to stand out as one of the only market leaders with a robust nearshore model.
25+ Years of Business Transformation Experience
Leveraging our extensive experience as advisors, BPO operators, and industry veterans for more than 25 years, we bring unmatched insights into the best practices and operational strategy for achieving breakthrough performance faster and more cost-effectively. With end-to-end process transformation capabilities and innovative technology solutions, we deliver more than labor arbitrage – optimizing your business operations so you can focus on your core competencies.
Close to Home
Situated in the premier nearshore outsourcing destinations, Costa Rica and Colombia – with support hubs in Mexico, Argentina, and Guatemala – we provide real-time collaboration and communication through time zone compatibility and convenient, direct flights connecting us to major cities across the U.S.
100 Year Legacy of Business Support
Auxis, now part of Grant Thornton, delivers a differentiated outsourcing solution—combining nearshore execution, AI-driven automation, and a century of operational and advisory expertise to modernize service delivery.
Top-Tier Talent with Outstanding English Proficiency
Auxis, now part of Grant Thornton, delivers a differentiated outsourcing solution—combining nearshore execution, AI-driven automation, and a century of operational and advisory expertise to modernize service delivery.
Significant Labor Arbitrage
As the ongoing labor shortage causes salaries to rise, nearshoring to Colombia and Costa Rica can help you significantly reduce operational costs, delivering an average 30-60% labor arbitrage compared to the U.S. Savings are even greater in large, expensive markets like New York and Los Angeles.
Alignment with U.S. Culture and Business Practices
Cultural differences contribute to the failure of more than 70% of international ventures, according to a Business Standard report. The geographic proximity and common European root of our nearshore markets drives close alignment with U.S. culture, work approach, and overall values – enabling efficient communication and easy rapport that allow us to function as a true extension of your team. The extensive number of North American companies doing business in the region also ensures familiarity with western business practices, supporting the professional judgment integral to the delivery of processes across your value chain.
Services Tailored to Your Industry
We understand the unique demands of your industry – and we tailor our solutions to meet your distinctive needs. Whether that means healthcare revenue cycle management processes that merge efficiency with HIPAA compliance, collections models that help CPG companies meet the billing demands of big box retailers, virtual audit and brand protection services for restaurants, or other industry-specific services, we provide practical solutions that help you build modernized, cost-effective operations for your industry.
Customized Solutions with Quantifiable Results
We tailor our nearshore BPO and ITO services to match the challenges and opportunities unique to your business. Through our high-touch delivery model and flexible, results-driven approach, we become an extension of your team – optimizing processes, elevating operational visibility, boosting accuracy and compliance, and holding ourselves accountable for value realization.
Digital Transformation Aligned to Business Goals
Our nearshore outsourcing services are always evaluated through a digital transformation lens, and we are constantly looking for ways to leverage new technology to increase productivity and performance. We take a business-led approach to technology innovation in your business operations, strategically layering intelligent automation, machine learning, advanced analytics, and more to enable agile decision-making and support your greater organizational goals.
Nearshore Outsourcing
Pioneer with Global Scale
As one of the first to deliver IT and business process outsourcing from Latin America to the U.S., our nearshore platform remains the market leader – offering a robust network of delivery centers and supporting hubs that harness the strengths of the top destinations. Going beyond cost savings, we provide highly skilled talent, real-time collaboration, cultural alignment, and exceptional English proficiency – enabling you to execute both complex and transactional work successfully. Our platform can also expand globally if your business demands, delivering the same excellence on a worldwide scale.
Costa Rica
Ranked among the world’s premier outsourcing destinations, Costa Rica is Latin America’s most mature shared services market – home to 350+ multinational companies. Combining highly educated talent, a favorable business climate, and exceptional English fluency, Costa Rica is an ideal choice for high-performance nearshore operations across your value chain.
Colombia
Colombia combines one of the largest skilled workforces in Latin America with the strongest financial attractiveness of the top nearshore markets. Backed by a rapidly growing tech ecosystem, modern infrastructure, and attractive business environment, Colombia has emerged as a top destination globally for high-value outsourcing that delivers both performance and significant savings.
Support Hubs
Our regional support hubs in leading nearshore destinations such as Mexico, Guatemala, and Argentina provide access to technically proficient, specialized talent. Designed to scale with your business, these hubs leverage best practices, advanced technology, and a culture of innovation to drive continuous process improvement, operational excellence, and seamless collaboration with U.S. teams.
Offshore
Our nearshore delivery platform in Latin America integrates seamlessly with Grant Thornton’s best-in-class service centers across Asia, Europe, and the Middle East – helping U.S. multinationals combine nearshore agility and collaboration with the scale and cost efficiencies of the top offshore markets to build the best solution for your business.
Report
State of the GBS and Outsourcing Industry in Latin America
Client Experiences
Your Modernized Back Office Operations Await!