Outsourcing to Costa Rica
Driving Modernization Through Auxis + Grant Thornton Next-Gen Outsourcing
By combining Latin America’s most mature shared services market with highly educated talent and exceptional English fluency, Costa Rica has become a premier global destination for high-performance operations.
Our industry-leading nearshore platform in Costa Rica delivers what others can’t. We don’t just shift work—we merge strategic advisory, digital innovation, top talent, and delivery excellence under one accountable model to drive true modernization.
What we’ll cover in the consultation:
- How Costa Rica compares to other LATAM outsourcing locations
- Your ideal mix of in-house vs. outsourced processes
- Common outsourcing challenges and how to overcome them
- What functions are you interested in outsourcing and how can Auxis support you
- Estimate your real savings opportunity
- Process improvement opportunities, including AI and automation
Our Costa Rica Outsourcing Services
Finance &
Accounting
We design and implement high-impact strategic initiatives aimed at helping CFOs optimize, scale, and modernize their finance operations.
Information
Technology
We assist CIOs in maturing and modernizing their IT operations by leveraging best-in-class processes, technologies, and talent to become true business partners.
Business
Operations
From Customer Service to HR to other industry-specific functions, we help you establish high-performance business operations.
Digital
Transformation
Modernization is easier said than done. We guide you through your end-to-end digital transformation journey, including Intelligent Automation, Analytics, Cloud, and more.
The Auxis + Grant Thornton Difference
Why Costa Rica is a Top Destination for North American Businesses
Most Mature Shared Services Destination in LATAM
84% of shared service centers in Costa Rica support North American businesses, with more than 60% supporting multiple business functions, according to data from CINDE and the Chamber of High Technology Corporate Services in Costa Rica. As pioneers of the nearshore outsourcing model, Auxis’ long-established service delivery center in San José continues to stand out as one of the most robust models in Latin America. Our nearshore platform is recognized annually on IAOP’s elite Outsourcing Global 100 list and was named a “Major Contender” on Everest Group’s Finance and Accounting Outsourcing (FAO) PEAK Matrix® Assessment.
Strategic Location
With close proximity to the U.S., nearshoring to Costa Rica offers real-time collaboration and communication through similar time zones and convenient, direct flights to North America’s major cities from San José’s Juan Santamara International Airport, ranked by Skytrax as one of the top-rated airports in LATAM and the world. Our Global Delivery Center is strategically located within the famous América Free Zone (AFZ) business park, a world-class business community that offers attractive tax benefits and incentives to our clients. AFZ sits at the convening point of three major cities with the highest concentration of qualified workforce – Alajuela, Heredia, and San José – making us well placed to attract top talent.
Top-Tier Talent Supports Processes Across Your Value Chain
The World Economic Forum ranked Costa Rica #1 in LATAM in terms of workforce skills and education quality. Our Costa Rica teams ensure outsourcing doesn’t sacrifice performance, bringing the certifications, industry accreditations, and deep experience supporting transactional to complex, high-value functions. Costa Rica is a preferred shared services destination for companies seeking the high-level talent and critical thinking skills needed to outsource judgment-intensive activities like finance’s financial planning & analysis or healthcare’s revenue cycle management functions.
Outstanding English Proficiency
Costa Rica boasts the second-highest English proficiency in Latin America, according to TOEFL (Test of English as a Foreign Language) scores, and LinkedIn data shows that more Costa Ricans select English as a spoken language than any other LATAM country. Companies across industries also look to Costa Rica’s highly educated workforce for multilingual proficiency. Auxis teams provide quality service in English, Spanish, Portuguese, German, Italian, French, Russian, Korean, Arabic, Thai, Japanese, and more.
Government Programs Drive a Steady Flow of Talent
Costa Rica’s government is deeply committed to building a deep talent pool, with government-sponsored educational programs ensuring a steady flow of talent for critical business functions. For example, accounting programs incorporating internships start at the high school level, guiding thousands of highly experienced workers to graduate with accounting degrees each year. The government has also partnered with multinational tech corporations to create IT scholarships and educational programs that have Costa Rica’s digital labor force expanding at an annual rate of 17%, according to CINDE data.
Alignment with U.S. Culture & Business Practices
Cultural differences contribute to the failure of more than 70% of international ventures, according to a Business Standard report. Costa Rica’s geographic proximity and common European root drives close alignment with U.S. culture, work approach, and overall values – enabling efficient communication and easy rapport that allow Auxis to function as a true extension of your team. With more than 350 multinational organizations operating across the country, Costa Rica also offers deep familiarity with North American business practices – supporting the professional judgment integral to quality service delivery.
Investment-Friendly & Technology-Driven
Costa Rica offers competitive tax incentives aimed at attracting foreign investment and facilitating the creation of new, innovative companies. Flexible labor laws allow operations to easily adjust to U.S. work hours, holidays, 24×7 shifts, and more. Dubbed the Silicon Valley of Latin America, Costa Rica is also one of the most tech-savvy countries throughout South and Central America, attracting a solid network of incubators and investment funds that augment its innovative ecosystem. As a result, Costa Rica delivers quick access to highly qualified resources with specialized skillsets like intelligent automation, analytics, and cybersecurity that can be difficult or expensive to hire at home.
Robust & Reliable Infrastructure
With a modern telecommunications infrastructure offering fast broadband speeds, submarine fiber optic cables on both coasts delivering 100% redundancy, and one of the highest internet and mobile phone penetration rates in LATAM, nearshoring to Costa Rica provides a stable platform for connecting to global markets and supporting a hybrid workforce. With the government continuously investing in infrastructure projects to improve connectivity, Costa Rica has also been a leader in adopting new technologies like cloud computing.
Safest Country in LATAM
Costa Rica is consistently ranked as the safest country in Latin America by travel industry leaders and the Global Peace Index. The only country in Latin America without a military, it is recognized worldwide for its political stability, democracy, low crime rate, and peace – all good for doing business within its borders.
Nearshore Outsourcing
Pioneer with Global Scale
As one of the first to deliver IT and business process outsourcing from Latin America to the U.S., our nearshore platform remains the market leader – offering a robust network of delivery centers and supporting hubs that harness the strengths of the top destinations. Going beyond cost savings, we provide highly skilled talent, real-time collaboration, cultural alignment, and exceptional English proficiency – enabling you to execute both complex and transactional work successfully. Our platform can also expand globally if your business demands, delivering the same excellence on a worldwide scale.
Costa Rica
Ranked among the world’s premier outsourcing destinations, Costa Rica is Latin America’s most mature shared services market – home to 350+ multinational companies. Combining highly educated talent, a favorable business climate, and exceptional English fluency, Costa Rica is an ideal choice for high-performance nearshore operations across your value chain.
Colombia
Colombia combines one of the largest skilled workforces in Latin America with the strongest financial attractiveness of the top nearshore markets. Backed by a rapidly growing tech ecosystem, modern infrastructure, and attractive business environment, Colombia has emerged as a top destination globally for high-value outsourcing that delivers both performance and significant savings.
Support Hubs
Our regional support hubs in leading nearshore destinations such as Mexico, Guatemala, and Argentina provide access to technically proficient, specialized talent. Designed to scale with your business, these hubs leverage best practices, advanced technology, and a culture of innovation to drive continuous process improvement, operational excellence, and seamless collaboration with U.S. teams.
Offshore
Our nearshore delivery platform in Latin America integrates seamlessly with Grant Thornton’s best-in-class service centers across Asia, Europe, and the Middle East – helping U.S. multinationals combine nearshore agility and collaboration with the scale and cost efficiencies of the top offshore markets to build the best solution for your business.
Report
An Overview of the Shared Services & Outsourcing Sector in Costa Rica
Client Experiences
Ready to Begin Your Nearshoring Journey in Costa Rica?